Customer Success Manager (CSM) - Sadie Automotive - AI
Top Benefits
About the role
Description AI Customer Success Manager (CSM) – Sadie Automotive – AI We’re hiring for a Sales Development Representative (SDR) with a strong hunter sales mentality for new business sales at Sadie Automotive – AI in Montreal! We’re looking for a Montreal-based Customer Success Manager (CSM) to support our expanding customer base across North America! In this role, you’ll be the go-to person for onboarding new clients, ensuring they see the full value of Sadie, and supporting them throughout their journey. This is more than just a support role, it's an opportunity to be at the forefront of how AI is reshaping an entire industry .
Sadie Automotive is on a mission to transform the way car dealerships operate. Our AI-powered virtual receptionist is specifically designed for the automotive industry, answering 100% of inbound calls, booking service appointments, handling routine inquiries, and supporting sales across all dealership departments.
Built at the intersection of automotive expertise and conversational AI , Sadie helps dealerships run smarter, faster, and more profitably. We’re a fast-scaling, tech-driven startup backed by leading software investors and trusted by growing dealership networks across Europe and North America.
If you're excited by the potential of artificial intelligence and want to be part of a company shaping the future of automotive software with AI-powered solutions, this role is for you. Here is a little window into our company: Sadie Automotive AI is a fast-growing startup revolutionizing communication for car dealerships with AI. Our intelligent virtual receptionist answers 100% of inbound calls - 24/7 - and handles service booking, sales inquiries, and parts requests while integrating with major DMS platforms. Dealerships that use Sadie unlock more revenue, happier customers, and smoother workflows. As a startup backed by strong industry partners, we're scaling quickly and looking for agile, ambitious team members to help build the future of automotive tech.
The successful candidate will be based anywhere within commutable distance of our office in Saint-Laurent, Montreal, working in a hybrid work model! What Your Day Will Look Like
- Lead end-to-end onboarding for new clients, ensuring a smooth and impactful start
- Build and maintain strong, long-term relationships with clients (service, sales, admin leaders)
- Provide proactive support and issue resolution, managing tickets and client feedback
- Monitor account health and identify growth opportunities within your accounts
- Serve as the bridge between clients and product/tech teams, advocating for user needs
- Conduct training sessions, best practice reviews, and usage optimization calls
- Help shape how Sadie is adopted and scaled across dealer groups in North America
- Educate clients on AI-powered capabilities, driving adoption and confidence in the tech
About You
- 2+ years in Customer Success, Account Management, or a similar client-facing role
- Fluent in English (spoken and written); French is a strong plus
- Passionate about technology and AI, with a desire to be part of a future-focused solution
- Confident communicator who builds trust easily and manages relationships professionally
- Organized, proactive, and comfortable handling multiple client accounts
- Curious, eager to learn, and excited by the opportunity to work in a fast-growing startup
- Experience with SaaS, automotive retail, or tech support is highly valued
- Based in Montreal with availability across North American time zones
- Legally authorized to work in Canada
Why Join Sadie?
- Be part of a high-impact AI startup that’s changing the future of automotive service
- Get in early and grow with the company, we’re just getting started
- Work remotely with a collaborative, international team
- Competitive salary, career growth, and access to cutting-edge tech
- Make a difference for real users and businesses every day
If you're excited about working at the forefront of automotive tech and AI, and you're ready to deliver exceptional value to our clients, we’d love to hear from you.
Join Us If you're ready to help dealerships win while being part of a startup that's scaling fast, Sadie Automotive AI is the place for you. Apply now and help shape the future of Automotive AI! To learn more about Sadie Automotive AI , please visit our website: https://sadieautomotive.ai
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
About Sadie AI
At Sadie, we empower service businesses with AI driven solutions to streamline customer interactions and optimize operations. From securing bookings with payment guarantees to handling FAQs and sending SMS notifications, Sadie is your 24/7 virtual receptionist.
Our mission is to simplify the way businesses manage calls, reservations, and customer inquiries, so you can focus on delivering exceptional service. Whether you're in hospitality, restaurants, or any customer-facing industry, Sadie ensures you never miss a call or a chance to connect.
Why Sadie?
- Secure bookings with confidence using payment guarantees.
- Offer your customers the convenience of editing and canceling bookings via SMS.
- Seamlessly integrate takeaway links with platforms like UberEats or DoorDash.
- Reduce operational burdens while enhancing customer satisfaction.
Sadie is always on, always learning, and always adapting to your business needs. Let’s transform the way you connect with your customers, one call at a time.
Customer Success Manager (CSM) - Sadie Automotive - AI
Top Benefits
About the role
Description AI Customer Success Manager (CSM) – Sadie Automotive – AI We’re hiring for a Sales Development Representative (SDR) with a strong hunter sales mentality for new business sales at Sadie Automotive – AI in Montreal! We’re looking for a Montreal-based Customer Success Manager (CSM) to support our expanding customer base across North America! In this role, you’ll be the go-to person for onboarding new clients, ensuring they see the full value of Sadie, and supporting them throughout their journey. This is more than just a support role, it's an opportunity to be at the forefront of how AI is reshaping an entire industry .
Sadie Automotive is on a mission to transform the way car dealerships operate. Our AI-powered virtual receptionist is specifically designed for the automotive industry, answering 100% of inbound calls, booking service appointments, handling routine inquiries, and supporting sales across all dealership departments.
Built at the intersection of automotive expertise and conversational AI , Sadie helps dealerships run smarter, faster, and more profitably. We’re a fast-scaling, tech-driven startup backed by leading software investors and trusted by growing dealership networks across Europe and North America.
If you're excited by the potential of artificial intelligence and want to be part of a company shaping the future of automotive software with AI-powered solutions, this role is for you. Here is a little window into our company: Sadie Automotive AI is a fast-growing startup revolutionizing communication for car dealerships with AI. Our intelligent virtual receptionist answers 100% of inbound calls - 24/7 - and handles service booking, sales inquiries, and parts requests while integrating with major DMS platforms. Dealerships that use Sadie unlock more revenue, happier customers, and smoother workflows. As a startup backed by strong industry partners, we're scaling quickly and looking for agile, ambitious team members to help build the future of automotive tech.
The successful candidate will be based anywhere within commutable distance of our office in Saint-Laurent, Montreal, working in a hybrid work model! What Your Day Will Look Like
- Lead end-to-end onboarding for new clients, ensuring a smooth and impactful start
- Build and maintain strong, long-term relationships with clients (service, sales, admin leaders)
- Provide proactive support and issue resolution, managing tickets and client feedback
- Monitor account health and identify growth opportunities within your accounts
- Serve as the bridge between clients and product/tech teams, advocating for user needs
- Conduct training sessions, best practice reviews, and usage optimization calls
- Help shape how Sadie is adopted and scaled across dealer groups in North America
- Educate clients on AI-powered capabilities, driving adoption and confidence in the tech
About You
- 2+ years in Customer Success, Account Management, or a similar client-facing role
- Fluent in English (spoken and written); French is a strong plus
- Passionate about technology and AI, with a desire to be part of a future-focused solution
- Confident communicator who builds trust easily and manages relationships professionally
- Organized, proactive, and comfortable handling multiple client accounts
- Curious, eager to learn, and excited by the opportunity to work in a fast-growing startup
- Experience with SaaS, automotive retail, or tech support is highly valued
- Based in Montreal with availability across North American time zones
- Legally authorized to work in Canada
Why Join Sadie?
- Be part of a high-impact AI startup that’s changing the future of automotive service
- Get in early and grow with the company, we’re just getting started
- Work remotely with a collaborative, international team
- Competitive salary, career growth, and access to cutting-edge tech
- Make a difference for real users and businesses every day
If you're excited about working at the forefront of automotive tech and AI, and you're ready to deliver exceptional value to our clients, we’d love to hear from you.
Join Us If you're ready to help dealerships win while being part of a startup that's scaling fast, Sadie Automotive AI is the place for you. Apply now and help shape the future of Automotive AI! To learn more about Sadie Automotive AI , please visit our website: https://sadieautomotive.ai
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
About Sadie AI
At Sadie, we empower service businesses with AI driven solutions to streamline customer interactions and optimize operations. From securing bookings with payment guarantees to handling FAQs and sending SMS notifications, Sadie is your 24/7 virtual receptionist.
Our mission is to simplify the way businesses manage calls, reservations, and customer inquiries, so you can focus on delivering exceptional service. Whether you're in hospitality, restaurants, or any customer-facing industry, Sadie ensures you never miss a call or a chance to connect.
Why Sadie?
- Secure bookings with confidence using payment guarantees.
- Offer your customers the convenience of editing and canceling bookings via SMS.
- Seamlessly integrate takeaway links with platforms like UberEats or DoorDash.
- Reduce operational burdens while enhancing customer satisfaction.
Sadie is always on, always learning, and always adapting to your business needs. Let’s transform the way you connect with your customers, one call at a time.