Division

Clinical Services

Important Notices & Amendments

As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees. Hybrid work arrangements may vary from one employee to another and may also differ in the number of remote workdays. These opportunities remain subject to the alignment of operational needs, business requirements, and customer service expectations.

Temporary Duration

Approximate Duration: 24 to 36 months

About Us

Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.

We welcome all applicants! For more information about diversity, equity, and inclusion at Niagara Region, Diversity, Equity and Inclusion - Niagara Region, Ontarioor email related questions to diversity@niagararegion.ca. To send input on reducing barriers in the current hiring process, please email myhr@niagararegion.ca

For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

Don’t have every qualification?

You may be hesitant to apply if you do not have every qualification listed in the posting. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds and varying levels of experience and education to apply. Our recruiters will evaluate your suitability for the role.

Please note that for unionized roles, we must follow collective agreement requirements. However, we encourage all interested candidates to submit their applications. We believe success in a role can extend beyond meeting every single requirement.

Job Description

Job Summary

Reporting to the Clinical Team Manager Community Mental Health, the Mental Health Supervisor makes an impact on the health and health equity of Niagara residents through providing clinical supervision, support and direction to staff of the Mental Health Program. The Mental Health Supervisor contributes to the development, maintenance and evaluation of clinical services within the program and provides part-time therapeutic and consultative services to clients and families as required.

Education

• Bachelor’s degree in health or social science
• Master’s degree preferred

Knowledge

• Three (3) years’ experience in a clinical mental health setting
• Previous experience working with serious mental health diagnosis and best practice standards within a mental health setting
• Registration in respective professional college
• Extensive knowledge of psychiatric diagnoses, assessment, treatment and medication is preferred
• Previous supervisory experience is preferred

Responsibilities

People Leadership: Supervises staff, coordinating and planning work, providing work direction, assigning tasks and projects, determining methods and procedures to be used, monitoring quality of work, resolving problems and ensuring assigned results are achieved. (50% of time)

• Enables results with the organization’s human capital strategy to foster employee engagement.
• In conjunction with the Manager provides training and development, coaching and discipline when necessary, and manages staff recruitment.
• Ensures focus is service excellence, communication/transparency, innovation, and data integrity and work flow integration.
• Ensures staff has the information and resources to make successful plans and decisions.
• Ensures all people related issues, including recruitment, grievances and labour relations issues, are aligned to HR and Corporate standards and practices.
• Ensures the processing of time and attendance for staff, ordering and recording of office supplies, coverage in satellite offices
• Schedules and assigns work to team which aligns with strategic, operational and program level objectives
• Proactively identifies administrative opportunities for team to consolidate work and support other public health division’s/programs
• Develops, coordinates and oversees the ordering, tracking and distribution of purchases and payments of administrative supplies for the program
• Resolves complaints, recording the nature of the complaints and monitoring patterns and making recommendations regarding changes in policies and practices and address issues
• Helps to break down barriers to employee success, ensuring collaboration and cooperation with other teams within their division and department
• Ensures Occupational Health & Safety (OH&S) policies, programs and practices are implemented, and maintained. This includes workplace inspections, monitoring, accident reporting and investigations, and ensuring any observed hazards or lapses in the functioning of OH&S processes, and other OH&S concerns are responded to promptly.
• Ensures all individuals under supervision have been informed of hazards and instructed on the necessary risk control and emergency response measures;

Provides consultation/counseling services (20% of time)

• Provision of individual, conjoint, and family consultation/counseling to a selected number of clients
• Provision of health teaching of clients and family members related to mental health concerns
• Client referrals to appropriate community agencies

Liaison and Consultation activities (20% of time)

• Participation in liaison and consultative activities with health and social work personnel in hospitals and related community agencies
• Committee membership within Public Health, related to mental health issues

Program Support (10% of time)

• Manages and administers annual and multi-year Capital and Operating budgets for which they are delegated authority ensuring support of Council’s objectives, financial transparency and accountability, monitoring budget adherence, identifying and explaining variances, and financial reporting is effectively managed in compliance with corporate financial policies. Administer and approve the acquisition of goods and services for their direct reports in accordance with the procurement policy
• Facilitate program meetings and contribute to ongoing program development
• Participation and leadership in program evaluation and outcome monitoring activities

Special Requirements

• Must provide own transportation and be able to travel throughout the Niagara Region to other offices, work locations, or sites as authorized by the Corporation for business reasons. Employees who use their personal vehicles for approved Region business shall ensure they are adequately insured with their personal insurance carrier. It is the employee's responsibility to possess and maintain a valid driver's license of the appropriate class to carry out their job in accordance with Corporate Policy
• Support clients in their travel to locations in the community when it is relevant to the client’s recovery plan as per program policy (which allows the option of staff transporting clients in their personal vehicle)
• In accordance with Corporate Criminal Records Check policy, the position requires the incumbent to undergo a Criminal Records check, including vulnerable sector screening, and submit a Canadian Police Clearance Certificate prior to commencing employment
• Be available to work flexible hours including weekend and/or evening hours as required
• Vaccinations as recommended in Public Health policy
• Regional staff strive to enable the strategic priorities of council and the organization through the completion of their work. Staff carry out their work by demonstrating the corporate values.

Closing Statement

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!

Let us know why you would be an excellent team member by submitting your online application.

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.

If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:

• Email: myhr@niagararegion.ca
• Phone: 905-980-6000 or 1-800-263-7215
• Bell Relay: 1-800-855-0511
• In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department