Permanent Full Time

Reporting to the Director, Insurance Operations New Business, the successful candidate will be responsible for the success of a New Business Team which could include individuals from underwriting and operations roles. This includes leadership of 10-15 NBCs and Underwriters, budget planning & maintenance as well as customer relations to ensure the timely, accurate processing of applications from advisors aligned with your team. You will also be involved in projects and will work closely with peers locally and nationally to ensure consistent handling of our business is achieved.

What you will do:

• Ensuring effective recruitment, retention and performance management of staff

• Managing work flow

• Direct interaction with advisors, advisor support teams and wholesalers

• Assist with problem resolution on issues crossing underwriting, administration, and distribution

• Ensuring that staff are operating as effectively as possible utilizing all technology and support available

• Driving change effectively; actively sponsor and participate in change initiatives

• Establishing & maintaining individual training plans to ensure ongoing development of staff

• Conducting regular team and one on one meetings with staff

• Sharing the planning, managing, and tracking of expense budgets for your team

• Sharing in the responsibility for office logistics

• Ensuring superior customer service is being provided on all business functions

What you will bring:

• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs.

• Ability to adapt and lead through change

• Strong interpersonal skills

• Prior experience and success in leadership

• Demonstrated ability to deal with complex and escalated issues and the ability to make business decisions

• Self-starter with the ability to work well independently

• Creative problem solving skills

• Excellent organizational and planning skills – working with changing priorities and multiple tasks

• Outstanding customer service skills

• Excellent communication and negotiation skills

• Knowledge of Individual New Business products, services and systems

The base salary for this position is between $70,500.00 - $117,400.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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