Seniors Outreach Worker – Client Support Services

Posting #: 4202 Posting Date: 11/04/2025 Posting Closing: 11/24/2025 4:00 PM

Have you heard of us?

Wesley is a long-standing local non-profit and a certified Ontario Living Wage Network (OLWN) employer. We are passionate about assisting people struggling with poverty. Our work is focused on children and family programs, housing & homelessness, and resettling newcomers to Canada in Hamilton, Halton, and Brantford.

We are deeply committed to fostering a diverse and inclusive workplace where every individual feels valued and respected. Our Equity, Diversity, and Inclusion (EDI) policies are integral to our mission and practices. We believe that a diverse team brings a wealth of perspectives and experiences that enhance our ability to serve our community effectively.

All members of our organization are expected to embrace and actively participate in our EDI initiatives. By joining our team, you will be contributing to an environment that promotes equity, respect, and inclusion for all.

Are you the one we’re looking for?

We are seeking a dynamic, highly motivated Seniors Outreach Worker who demonstrates our values of compassion, accountability, responsiveness and empowerment; to our clients, families and each other.

The Seniors Outreach Worker works within the Client Support Service Program by supporting older Newcomer Government Assisted Refugee adults 55+ reduce social isolation and connect them to support Services in the Community. Client support services operates in Hamilton and Brantford.

This position is a unionized, full-time, temporary position. This is a contract position ending in December 31, 2026. The rate of pay is $23.22 per hour.

Key Responsibilities:

• Go on client home visits and community accompaniments when needed.

• Provide community referrals to places such as Dentists, Doctors, ODSP, Mobility clinics and more.

• Provide interpretation support as needed

• Maintain up-to-date client case notes and individual client files.

• Connect seniors with their communities through creating effective pathways to make sustainable connections with services and activities that will support them in remaining in their homes

• Attend regular supervision and CSS team meetings 1x a month.

• Participate in internal/ external workshops/training that is relevant.

• Foster an environment that encourages and supports community participation and engagement

• Build relationships with local service providers, social service agencies, community health/recreation centres, etc. who offer free or inexpensive educational and recreational activities

• Attend and participate in community meetings focused on engaging vulnerable seniors

• Other duties as assigned.

What you will bring:

• Preference will be given to individuals with post-secondary education in the field of gerontology or a social service worker certificate.

• At least two years’ experience in social services, working with seniors

• Experience working with vulnerable seniors and newcomers.

• Speaking a secondary language in Arabic, or Somali is an asset.

• Excellent record-keeping skills, including case notes and documentation.

• Strong understanding of support services in the community, specifically those related to seniors

• Strong interpersonal skills including active listening, building rapport with clients, etc.

• Good written and oral communication skills and strong computer literacy

• Ability to work independently

• First Aid/CPR and NVCI training is required

• Driver’s license an asset.

Invest in Yourself as we Invest in You! Wesley offers…

• A positive work culture that prioritizes all staff having an opportunity to contribute

• A supportive team that will empower you to achieve great milestones!

• Fun and engaging organizational events such as our Staff Appreciation Event

• Professional development and training opportunities

• Employee Assistance Program Available Immediately

• Employee Discounts

Please Apply Via: Our Wesley Bamboo Portal:

• Click on this link: https://wesley.bamboohr.com/jobs/

• From there you can access all of Wesley’s job postings

Wesley is an equal-opportunity employer. We encourage applications from all qualified applicants. Only candidates selected for an interview will be contacted. No phone calls, please. More information about Wesley can be found on our website at www.wesley.ca.