About the role
It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you . The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.
Description The Operations Support Representative collects, enters, and tracks data used in reporting and prepares manager reports and maintains documents to ensure document accuracy and proper completion. The representative troubleshoots and maintains handheld package scanners and related inventory / equipment to ensure continuous operation.
Responsibilities Prepare and complete driver pick up documentation verification
Complete BOL routing – using the routing tool and outbound linehaul manifesting.
Complete all document and imaging for BOL and Delivery Receipts
Complete dock scans and purge process
Complete shipment resolution – Return, Refusal, Bad Address, Redelivery
Customer service communication
Check in of Driver Keys and scanners and fuel card tracking, Delivery receipts, folders
Log in and log out driver vehicle keys on Key log
Printer repair requests and requirements communications
Process Overage Shortage and Damage reports
Send malfunctioning scanners for repair to external repair vendor.
Answer emails and resolve document completion issues with Lead Hand, managers, and scanner repair vendors
Excel, Word, Outlook, any transportation Management system (CLI, AS400, Truck mate) experience
Transportation business in an LTL environment.
Excellent written and verbal communication skills
Additional Responsibilities Education Experience 3 months experience working with computers / technology (e.g., word processors, document management systems, scanners, etc.)
3 months experience troubleshooting for scanners and printers
Skills Operations Procedures
Document Management
Computer Operations Standards and Procedures
POSTING DETAILS Location: 375 - Etobicoke
Working Conditions: Office Environment; Warehouse Environment
Reports to: Manager Freight Clerical Services
Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.
At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening, the application process may involve the integration of human oversight with an automated AI solution (“AI Tool”) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages, such as resume screening and skills assessments, and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process, please contact: TalentCOE@purolator.com We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.
At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.
About Purolator Inc.
Purolator Inc. is Canada’s leading integrated freight, parcel and logistics solutions provider. Celebrating over 60 years of delivering its customers’ promises, Purolator continues to expand its reach, renowned service levels and reliability to more people, more businesses and more places across the country and around the world. Purolator is proud of its Canadian heritage and is focused on sustainably positioning itself for future growth and success. Purolator is also committed to contributing to the well-being of the communities it serves and where more than 14,000 of its teammates live, work and play.
Purolator's Social Media Guidelines: https://www.purolator.com/sites/default/files/2022-06/social-media-guidelines.pdf
À propos de Purolator Purolator Inc. est le fournisseur de pointe de solutions intégrées de logistique, de messagerie et de transport de fret au Canada. Célébrant plus de 60 ans de services qui permettent aux clients de tenir leurs promesses, Purolator continue d’élargir sa portée, sa fiabilité et ses niveaux de service réputés pour rejoindre davantage de particuliers, d’entreprises et de localités, partout au pays et dans le monde entier. Purolator est fière de son héritage canadien et veille à assurer sa durabilité, se positionnant pour croître et prospérer. Purolator est également vouée à contribuer au bien-être des collectivités qu’elle sert et dans lesquelles vivent, travaillent et se détendent ses plus de 14 000 coéquipiers.
About the role
It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you . The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.
Description The Operations Support Representative collects, enters, and tracks data used in reporting and prepares manager reports and maintains documents to ensure document accuracy and proper completion. The representative troubleshoots and maintains handheld package scanners and related inventory / equipment to ensure continuous operation.
Responsibilities Prepare and complete driver pick up documentation verification
Complete BOL routing – using the routing tool and outbound linehaul manifesting.
Complete all document and imaging for BOL and Delivery Receipts
Complete dock scans and purge process
Complete shipment resolution – Return, Refusal, Bad Address, Redelivery
Customer service communication
Check in of Driver Keys and scanners and fuel card tracking, Delivery receipts, folders
Log in and log out driver vehicle keys on Key log
Printer repair requests and requirements communications
Process Overage Shortage and Damage reports
Send malfunctioning scanners for repair to external repair vendor.
Answer emails and resolve document completion issues with Lead Hand, managers, and scanner repair vendors
Excel, Word, Outlook, any transportation Management system (CLI, AS400, Truck mate) experience
Transportation business in an LTL environment.
Excellent written and verbal communication skills
Additional Responsibilities Education Experience 3 months experience working with computers / technology (e.g., word processors, document management systems, scanners, etc.)
3 months experience troubleshooting for scanners and printers
Skills Operations Procedures
Document Management
Computer Operations Standards and Procedures
POSTING DETAILS Location: 375 - Etobicoke
Working Conditions: Office Environment; Warehouse Environment
Reports to: Manager Freight Clerical Services
Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.
At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening, the application process may involve the integration of human oversight with an automated AI solution (“AI Tool”) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages, such as resume screening and skills assessments, and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process, please contact: TalentCOE@purolator.com We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.
At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.
About Purolator Inc.
Purolator Inc. is Canada’s leading integrated freight, parcel and logistics solutions provider. Celebrating over 60 years of delivering its customers’ promises, Purolator continues to expand its reach, renowned service levels and reliability to more people, more businesses and more places across the country and around the world. Purolator is proud of its Canadian heritage and is focused on sustainably positioning itself for future growth and success. Purolator is also committed to contributing to the well-being of the communities it serves and where more than 14,000 of its teammates live, work and play.
Purolator's Social Media Guidelines: https://www.purolator.com/sites/default/files/2022-06/social-media-guidelines.pdf
À propos de Purolator Purolator Inc. est le fournisseur de pointe de solutions intégrées de logistique, de messagerie et de transport de fret au Canada. Célébrant plus de 60 ans de services qui permettent aux clients de tenir leurs promesses, Purolator continue d’élargir sa portée, sa fiabilité et ses niveaux de service réputés pour rejoindre davantage de particuliers, d’entreprises et de localités, partout au pays et dans le monde entier. Purolator est fière de son héritage canadien et veille à assurer sa durabilité, se positionnant pour croître et prospérer. Purolator est également vouée à contribuer au bien-être des collectivités qu’elle sert et dans lesquelles vivent, travaillent et se détendent ses plus de 14 000 coéquipiers.