In-House Estimator Position for Reputable Commercial & Industrial Painting Company

General Overview:

You are responsible for keeping in good contact with our current and prospective customers. As an estimator, you hold a strong position to influence not only their satisfaction, but the fellow employees you will be working with. This position requires tact and professionalism.

Responsibilities and Duties:

General and Administrative:

• Follow systems and procedures outlined in company manuals.
• Participate as a key team player by supporting operations as needed.
• Communicate effectively with the General Manager, informing and updating them regularly to guarantee that sales objectives and customer objectives are met.

Customer Service:

• Process customer orders in a courteous, efficient, and timely manner.
• Organize schedule and workflow to meet customer deadlines.
• Prepare estimates for all jobs based on customer specifications and General Manager.
• Price all production work using proven industry standards. Estimate nonstandard work in conjunction with the General Manager.
• Effectively present and discuss the products and services of the company.
• Manage telephone calls professionally, efficiently and with good communication skills.
• Attend to customer complaints and concerns immediately and facilitate satisfactory resolution.

Sales and Marketing:

• Support customer sales through service, education, and effective problem solving. Be able to involve appropriate team members as needed.
• Support strategic sales plan and marketing strategies outlined by the General Manager and facilitate joint marketing calls where applicable. Assist in the promotion of cost-effective and customer-oriented solutions.

Fiscal Responsibility:

• Maintain pricing.
• Develop knowledge of best suppliers and competitive prices and stay abreast of pricing changes.
• Coordinate with management on jobs and maintain company and industry-specific processes.
• Develop knowledge by researching and recommending cost saving potential to management.

Benefits:

• 8-hour daytime shifts (subject to change as certain jobs require).
• Guaranteed base salary

Must Have:

• Own vehicle.
• Be physically located in Ontario
• COMMERCIAL/INDUSTRIAL PAINTING EXPERIENCE (5+ years experience preferred)
• Knowledge of cost accounting, methods.
• Experience in sales or customer service.
• Excellent verbal and written communication skills in the English language.
• Excellent math skills.
• Excellent interpersonal skills to be able to deal with customers, subcontractors, suppliers, and fellow staff members.
• Ability to understand customer requirements and processes.
• Strong attention to detail, possessing a sales aptitude.
• Proficient in the use of computer applications such as Microsoft Word, Excel, and PDF formats.
• Must be hard working, a self-starter, and a problem solver.
• Demonstrated excellence in organization and time management to perform multiple tasks efficiently.
  • Exceptional phone and customer service skills.
  • Positive attitude.
  • Can take feedback and continually be looking to improve.

This job description in no way states or implies that these are the only duties to be performed and to perform other job-related duties as requested by General Manager.