At More Than a Roof Housing Society (MTR), our mission is simple yet profound: bringing people home. Every day, we have the privilege of creating spaces where individuals not only find shelter but experience belonging and community. With over 2,000 people already calling our homes their own—and with more joining us every day—we are looking for passionate, purpose-driven individuals who share our heart for transformation. If you’re ready to make a lasting impact and help others find their way home, we invite you to join us.

We are currently seeking a Community Support Coordinator to join our team at Sunset Towers (Downtown Vancouver) in a casual capacity. Reporting to the Director of Healthcare, The Community Support Coordinator will provide consultative social support for individuals and/or families who have been socially excluded or who are experiencing crisis by providing support that enables tenants to help themselves.

This position is a in personrole andexpected to work 8-16hours per week. Exact schedule will be discussed with the hiring manager.

What you will be doing

Social Service Coordination

• Works with families and individuals, as part of a multi-disciplinary team, to promote a supportive and safe community environment at a housing site
• Develops and facilitates access for tenants to social, occupational, spiritual, financial, intellectual, recreational and educational activities and programs
• Establish a positive relationship with tenants requiring social support as required
• Observe and assess tenants in their environments in close collaboration with other MTR staff, and watch for signs of crisis, unsafe conditions, behavioral, physical, and/or cognitive changes; Recommend intervention when needed
• Conduct interviews with tenants (individuals &/or families) to assess and review their situation where/when social service support is required
• Work with tenants to achieve their personal development goals
• Meet regularly with tenants one on one or in group settings where appropriate
• Facilitate tenant-led support activities where appropriate
• Establish a peer support network within each community as required
• Assist tenants with life skills like cleaning, budgeting, etc. where appropriate
• Encourage tenant interaction and participation through community events, volunteer opportunities and the like
• Encourage compliance with ‘house rules’ and assist with conflict resolution as necessary
• Offer solution focused counseling, information and referral services to tenants and/or their families
• Serve in an advisory capacity to both tenants and MTR staff as required
• Assist individuals with medical appointments and related support duties
• Work with tenants towards permanent housing where applicable

Social Service Development

• Research and develop links with appropriate community resources that will aid tenants
• Liaise with, and make referrals to, local support services, mental health and addiction services, as well as other relevant community services
• Liaise with VCHA staff where appropriate
• Work closely with building management to plan, co-ordinate and integrate tenants into the life and activity of the wider tenant community where intervention and support is required
• Maintain appropriate files and records and archive as required
• As required, review, establish and/or develop specific program guidelines, policies and practices
• Regularly train and mentor other MTR staff in understanding the work of social service and development
• Orient and train new social service staff as required

Tenant Relations

• Research community resources that will aid tenants in personal &/or professional growth
• Mediate disputes among tenants, with goal of helping tenants learn problem solving techniques and the ability to resolve disputes independently
• Assist tenants with life skills like cleaning, budgeting, etc. where appropriate
• Encourage tenant interaction and participation through community events, volunteer opportunities and the like
• Facilitate and support community development and tenant interaction
• Listen to specific concerns of tenants
• Works with site team to resolve property management issues that may affect tenancies and assist with mitigating potential problems
• Liaise between community and local services
• Encourage compliance with ‘house rules’ and tenancy agreement terms, and deal with conflict resolution as necessary:
• personally if possible without jeopardizing your relationship with the tenants
• involve the building manager when personal interaction fails
• involve the VCHA staff, executive director &/or the board of directors through the property manager as a final step
• be ‘on call’ during the week to help tenants as required
• Participate in meetings to address issues related to tenants, housing site and community. Provide recommendations on the development and improvement of processes, policies and programs

What you bring:

• Experience in counseling and social services
• Understanding addiction recovery and mental health support for adults, seniors, youth, children and families
• Knowledge base of social determinants of health, income and Aboriginal or immigrant status
• Core Competencies in personal effectiveness, communication, results oriented, teamwork, service Oriented
• an understanding of, and be able to participate in the delivery of, all aspects of our Schedule “A” responsibilities as outlined in our MOU and Operating Agreements as reviewed from time to time

Working Conditions

MTR employees work closely with members in the vulnerable sector, both within our client base and with the general public. There may be exposure to abuse (verbal or physical), encounters with individuals in unsanitary conditions, and interactions with individuals experiencing emotional issues or vicarious trauma.

More Than a Roof is a faith-based ministry, guided and operated by those who are mature in the Christian faith. This role will involve a component of Christian ministry and outreach. A statement of faith is requested from candidates as part of the application process.

We thank all candidates for their interest in More Than a Roof, however only those selected for an interview will be contacted.

Job Type: Casual

Pay: $27.00 per hour

Work Location: In person