Classification : IS27

Department/Account: Physical Infrastructure

Job Code: 00S50K

Work Unit : Storage and Backup

Job Title: Information Systems Level 27

Manager Title: Director, Physical Infrastructure

Last Updated: March 2021

DEPARTMENT OVERVIEW

ESIT Advanced Solutions provides the delivery and support of the BC Government’s client infrastructure. The provision of infrastructure services includes maintaining and enhancing the stability of the IT hosting infrastructure, including OpenVMS system management and OpenVMS database services and shared middleware application services and support. The Application Enabling Services team is responsible for the management and operations of the shared infrastructure platform services.

DESCRIPTION

The Senior Technical Analyst is responsible for providing expert leadership to Advanced Solutions in the planning, development, design, testing, and enhancement of the applications and infrastructure supporting the data backup environment. Designing and supporting diverse and large data storage and backup requirements, the analyst develops annual capacity and performance plans to guide the efficient utilization and optimization of the backup environment. The position, interfacing with internal and external consumers, directs the design and development of system solutions, implementation of quality assurance reviews, and coordination of problem resolution ensuring compliance with information technology and company business plans and technical compatibility, efficiency, fault tolerance, reliability, and consistency of solutions. To work with organization technology architects and engineers to establish guidelines and standards for backup operations; the incumbent develops, implements and manages the detailed operating procedures for backup systems connectivity and configuration. The Analyst coordinates and manages the implementation and maintenance of the backup infrastructure. Work of this nature involves performing system performance tuning, software and hardware installation and upgrades, configuration management, security management, planned and unplanned maintenance coordination, and emergency system failure responses to ensure the optimum operation of critical customer systems. On occasion the incumbent is required to assume the role of project leader to negotiate, develop, and implement complex technical solutions for the backup infrastructure and associated software products issues with customers and suppliers.

ACCOUNTABILITIES/DELIVERABLES

System Management and Operation:

• Identifies, defines, approves and leads the development and documentation of systems standards, configuration standards, infrastructure support architectures and procedures;

• Develops technical project plans; assesses impacts and risks both initial and post-implementation.

• Plans the efficient utilization of hardware/software based on an assessment of current and next generation technology, criteria, and risks for new backup operating models, and on a thorough understanding of customer backup needs;

• Performs the role of security analyst through analyzing risks and developing strategies to improve security policies and procedures. Communicates security concepts and solutions to customers and monitors adherence;

• Leads the identification, definition, development, approval and implementation of policies and procedures on systems and monitors adherence. Scope of policies and procedures including system management, system operations, and security management;

• Evaluates configuration to maximize systems performance, availability and minimize costs. Works closely with application and system support staff to determine optimal system performance and stability requirements and confirm licensing for the backup environment;

• Identifies, designs, develops, implements and maintains scripts, utilities and layered products designed to support systems management, security reporting, capacity and performance management, operations, etc.; maintains purchased systems management applications;

• Leads and coordinates the implementation of all backup systems. Assists DBAs and/or system support personnel with implementing backup solutions for databases and applications as required;

• Prepares and presents reports and recommendations for enhancements to Information technology and backup standards and policies;

• Monitors various system metrics and checklists, generates and/or analyzes various reports to identify system abnormalities, such as resource shortages or excessive usage, security violations, etc. Takes and/or recommends corrective action;

• Maintains, monitors and controls high level security access and enforces user agreement security or access policies as per documented procedures and draws any exposures to the attention of appropriate managers; and

• Maintains system configurations as per established policy, procedures and defined standards.

Incident and Problem Management:

• Responds to and/or leads technical staff in the resolution of complex/critical incidents and problems. Assesses, prioritizes and assigns incidents and problems to junior staff;

• Ensures that Management and the appropriate Client Business Analysts are aware of any ongoing high priority incidents as well as their resolution;

• Trains, mentors and provides direction to technical staff in the resolution of non-complex/critical incidents and problems;

• Monitors reports; identifies problems including all storage hardware and software: repairs, replaces or reconfigures as required; designs and implements software and operational modifications to bypass

• defects in systems software pending vendor corrections of software defects; refers non-storage specific problems to other systems personnel. Effects appropriate solutions independently;

• Provides an interface between customer technical staff, vendors support staff and other IT professionals for the resolution of network, infrastructure or application problems; and

• Responds to incidents/problems escalated by customers and other information systems staff within Incident and Problem management service levels; diagnoses incidents, prioritizes, and effecting appropriate resolutions without the benefit of documented guidelines.

Change Management:

• Ensures that Management and the appropriate Client Business Analysts are aware of any planned high risk/impact changes;

• Leads the coordination and planning of team related changes to systems and dependent infrastructure. Team may be a customer support team or project team;

• Trains, mentors and provides direction to technical staff in the scoping, planning and implementing of changes;

• Plans, designs and leads the installation and configuration of new/upgraded hardware and software on systems; tests and validates functionality and stability; resolves issues and installs into production;

• Provides assistance to application support personnel, by identifying integration and reconfiguration requirements for hardware and software to meet new and changing application requirements;

• Analyses performance data, downtimes etc. and determines reasonable service levels; provides input to the development of Service Level Agreements with clients;

• Plans and schedules system maintenance; submit change requests including change plan, impact analysis and fall back plan;

• Implements operating system modifications; tunes and configures operating system software to accommodate new layered product versions;

• Monitors industry/vendor advisories; reviews impact to existing systems, and follows change management practices to implement any necessary changes;

• Ensures new systems/network software and hardware meets specifications in the established client guidelines during testing and implementation phase of projects, and advising project teams, and the Systems Operations Team concerning suitability of products;

• Creates and modifies backup and other proprietary systems scripts to assist in automating regular operational requirements and systems administration and tuning; and

• Implements scheduled changes to systems and infrastructure as per documented plan. This includes installing, configuring, programming, and maintaining systems/network and custom hardware and software.

Projects:

• Works closely with clients and staff to analyze the system requirement(s) and determine impact on existing services: identifies costs, compatibility and support issues; designs implementation program; works closely with impacted areas to prioritize projects: obtains related approvals;

• Supports responses to RFP’s and RFQ’s, and reviews contracts;

• Creates and reviews technical design documents;

• Plans project requirements, resources, schedules and responsibilities: assigns duties. Monitors and controls project process and resource usage; ensures compliance with standards;

• Schedules implementation into production: directs and/or installs; conducts post implementation review; confirms attainment of project goals;

• Develops or oversees the development of detailed implementation and upgrade plans; creates entities required to affect a program change; refers to customer migration control for migration to production environment: monitors completeness of migration and execution): verifies integrity of production environment for continuation by application development;

• Provides technical expertise, advice and support on backup environments to management and customer development teams on new or enhanced applications; ensures impacts are clearly understood;

• Liaises with customers and staff to analyze the system requirements and determine impact on existing services; compatibility and support issues; designs implementation program; liaises with impacted areas to prioritize projects: obtains related approvals. Provides cost recommendations and justification to clients;

• Identifies new technologies/products for evaluation, and directs the tests for the compatibility of all products with new or revised server environments: researches options for elimination or replacement; evaluates and recommends acquisition of alternate products;

• Researches and evaluates new technologies and provides recommendations for its use. Explore new features and pass to team;

• Participates in setting up test environments for new products being researched; identifying, documenting and resolving problems involved; and providing advice on compatibility, supportability, and suitability to facilitate easy integration into existing environments;

• Participates in system software and hardware projects to upgrade operating systems; and

• Attends meetings to ensure that the intended progress is attainable and on time.

SUPERVISORY RESPONSIBILITIES

Direct (directly supervises assigned staff) 0

Indirect reports (supervises through subordinate supervisors) 2

PROJECT/TEAM LEAD OR TRAINING RESPONSIBILITY

Supervises students or volunteers: Yes

Provides formal training to other staff: Yes

Leads project teams: Yes

Assigns, monitors, and examines work of staff: Yes

FINANCIAL RESPONSIBILITY

Not applicable

SELECTION CRITERIA

Education and Experience

• University degree in Computing Science, or College Diploma in Computing Science, and a minimum of seven years of progressively more responsible experience in providing data backup support skills in large, complex computer environments or an equivalent combination of education, training and experience;

• Minimum five years providing technical skills to projects involving systems professionals and vendors;

• Minimum five-year technical support experience with UNIX and Windows systems environments, products, and services;

• Minimum of three years’ experience with enterprise backup hardware and software

• Experienced working in a large-scale delivery/client environment;

• Experience with change management and request management tools;

• Experience with large-scale organizational change effort;

• Experienced in mentoring and training staff in backup system administration;

• Experienced in managing small projects staff and resources;

• Experienced in organizing installations, configuring, maintaining and problem-solving backup systems hardware and software;

• ITIL Foundations Certification considered an asset.

• Dell/EMC Data Protection Associate and Specialist certifications considered an asset: EMCDPM/DCS- DPM, EMCSA/DCS-SA, EMCIE/DCS-IE

• Veritas NetBackup certifications considered an asset: Veritas Certified Professional – NetBackup, Veritas Certified Specialist - NetBackup

• Experienced with highly specialized backup systems operations involving multiple platforms and locations;

• Experienced in developing and maintaining scripts written in common shell languages;

• Demonstrated problem determination, troubleshooting and problem resolution experience;

• Knowledge of and experience with disaster recovery and security procedures for storage systems;

• Experience in IT strategic planning;

• Experience in providing project management and technical leadership to systems professionals and vendors;

• Experience working in teams;

• Experience in supervising, managing, mentoring, and training staff, including conducting performance evaluations, interviewing, and selecting/hiring new staff;

• Demonstrated experience in participating/managing complex IT issues.

Knowledge, Skills, and Abilities

• Strong organization, people, and problem-solving skills are required;

• Ability to work under pressure and tight deadlines and order competing priorities;

• Good verbal, written communication, listening skills, telephone manner;

• Ability to work well in teams and independently;

• Desire to learn and work with complex systems and highly specialized system operations involving multiple platforms and locations;

• Knowledge of project planning and management practices and experience in providing project management and technical leadership to systems professionals and vendors;

• Programming skills are an asset; and

• Expert technical knowledge of program/system features and functionality.

Other Requirements

• May be required to provide standby and overtime work during evenings and weekends; and

• May require some light equipment lifting.

REQUIRED COMPETENCIES

· Customer Focus

· Integrity and Trust

· Ethics and Values

· Motivating Others

· Drive for Results

· Building Effective Teams

· Priority Setting

· Decision Quality

· Business Acumen

· Organizing

We take care of our people (what we offer):

Salary Package

• Employment Type: Full Time, Regular
• Union/Non-Union: Union-BCGEU
• Salary Grid Level: Level 27, Schedule 2
• Annual Salary (based on a 35-hour work week):

Prior to April 1, 2026: $91,855.54 – $104,908.92

As of April 1, 2026: $94,611.20 - $108,056.19

• Office Location: Victoria, BC - Hybrid

Benefit Package

• 15 Vacation days, with entitlement increases with service
• Maternity, Parental and Pre-Adoption Leave with option for top up
• Employee Assisted Program including paid counselling services for you and your family
• Paid sick leave for when life happens
• Extended health and dental
• Public Service Pension plan, matched by Advanced Solutions
• Excellent Rewards and Recognition Program

*An eligibility list may be created. Lesser qualified applicants may be under-implemented or appointed at a lower level.

Why Choose Us?

Where will a career with Advanced Solutions take you? To the leading edge of information technology, working with industry partners from around the world. At Advanced Solutions you will work with outstanding people in a challenging and dynamic environment. We strive to provide you with the tools, the training, and the opportunity to take charge of your future and take advantage of change to maximize client service and work within a centre of excellence.

The Opportunity

Advanced Solutions, a DXC Technology Company is a wholly owned subsidiary of DXC Technology. We are a unionized service delivery channel that delivers world-class business process and information technology services, collaborating with industry-leading partners to provide the best possible solutions for our customers. We combine our deep pool of experienced staff with cutting edge technology to deliver results. We have met the challenges of innovation many times and have a clear and confident vision for leading clients on their digital transformation journeys.

Who You Are

• Display a high level of effort, commitment, and mature judgment
• Maintain a professional and confidential manner at all times
• Trustworthy and responsible behavior
• Eagerness to learn and a willingness to accept feedback and direction
• Customer Focus
• Adhere to Advanced Solutions Core Values
• Embrace and Champion Change: We enthusiastically participate, collaborate, innovate, and welcome change.
• Encourage and Take Initiative: We are an engaged and progressive workforce promoting personal and professional growth
• Personify Integrity: We are reputable and productive which builds the foundation of our success

Flexible Work Arrangements

• Schedules to fit your lifestyle

• Flexibility in Location (Role Specific)

• Hybrid work environments may be available to ensure that you feel supported

Diversity, Inclusion & Workplace Information

At Advanced Solutions, we care about our people and provide a workplace culture that supports a healthy work-life balance. Our workplace model supports both remote and hybrid work, offering employees the options to better align with their lifestyle and productivity. Whether working in Canada or collaborating in person at our Vancouver Island Technology Park office in beautiful Victoria, BC, we’re committed to fostering a culture that values balance, inclusivity, and wellbeing.

We promote a diverse, equitable work environment and welcome employment applications from individuals of all backgrounds. Our employees enjoy competitive and comprehensive extended and group benefits and participate in a very progressive defined benefit plan through the BC Public Service Pension Plan.

We care about our people and are leaning into a workplace culture that supports a healthy work-life balance. Advanced Solutions is proud to be pivoting to become a remote and/or hybrid workplace. Employee’s will have the option to work from anywhere within Canada, or from our Vancouver Island Technology Park Office in beautiful Victoria, BC, or a combination that suits their needs. To learn more about the Victoria Office, please visit the VITP Information Site .

Submitting your Application

Positions are open to all applicants eligible to work in Canada. Please ensure your application clearly identifies how you meet each of the stated qualifications, with particular emphasis on the education, training, and experience requirements. This information will be utilized in screening your application and determining whether you will be considered for the next stage of the recruitment process.

##Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. Advanced Solutions does not make offers of employment via social media networks and Advanced Solutions never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.