Job Description

Consultant, Business Innovation

Rank 5

Scarborough, ON (Hybrid)

Deadline: Please apply before October 1, 2025.

Toyota Canada Inc. (TCI) is seeking a strategic and forward-thinking Consultant, Business Innovation to help advance the Connected Retail Roadmap for Toyota and Lexus in Canada. This full-time role is central to shaping the strategy and execution of the Digital Retailing Solution (DRS), driving innovation, enhancing functionality, and integrating digital solutions into TCI’s business model to elevate customer experience (CX). Working closely with cross-functional teams and Dealer partners, the Consultant will strengthen the connection between

digital platforms and in-dealership experiences across both brands. In addition to leading strategic initiative., This role will also contribute to reporting and insight development, offering a forward-looking perspective on emerging innovation opportunities within the evolving retail landscape.

What We’ll Bring:

Company & Culture

• A hybrid work environment
• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career
• A focus on respect for people and continuous improvement
• Summer Hours – condensed work week during the summer

Benefits

• Competitive compensation package including bonus
• Extended health care and dental benefits effective immediately
• Company pension plan with additional employer contributions
• Associate vehicle discount program
• Reimbursement programs (tuition & fitness)
• Paid holiday shutdown and competitive paid time off benefits
• Sabbatical leave program

What You’ll be Doing:

Strategic Advancement of our Digital Retailing Solution (DRS) & Innovation

• Lead the strategic development and advancement Digital Retailing Solution (DRS) Sales with flexibility to support DRS Service as required, ensuring alignment with business objectives and delivering seamless customer experience across digital and in-dealership channels.

• Collaborate with cross-functional teams, Dealer partners, and enterprise stakeholders to shape product strategy, define ROI, and drive innovation across the Toyota and Lexus networks.

• Own the DRS product pathway, maintaining momentum, communicating progress, and ensuring alignment with Business Innovation’s principles, timelines, and milestones.

• Provide governance and leadership across key forums including the DRS Operating Committee and Dealer Task Force, facilitating productive engagement and capturing actionable insights.

• In addition to leading strategic initiatives, this role will also contribute to offering a forward-looking perspective on emerging innovation opportunities within the evolving retail landscape

Cross-Functional Collaboration & Stakeholder Engagement

• Work with the Business DRS SME to support product development by ensuring the Technical PM receives clear and timely business feedback.

• Lead stakeholder engagement to build understanding, collaboration, and confidence in the product direction.

• Facilitate workshops and discussions with Toyota/Lexus Dealers, TCI, and TCCI to gather insights and refine product strategy.

• Run ideation sessions to propose new features and capabilities, presenting recommendations to leadership for approval.

Product Pathway Ownership & Alignment

• Stay deeply familiar with the product strategy, roadmap, timelines, and milestones. Keep momentum and communicate progress, challenges, and roadblocks with project teams.

• Ensure the DRS product pathway aligns with BI’s vision, principles, and values.

• Work with other DRS product leads to share best practices, coordinate efforts, and drive efficiency across products.

Governance & Leadership

• DRS Operating Committee: Lead and coordinate committee meetings in partnership with the Portfolio Manager, Technical Project Manager, and Business SME. Ensure discussions are productive and drive clear outcomes.

• Dealer Task Force: Serve as lead for the Dealer Task Force, ensuring clear communication and capturing valuable insights through structured pre-reads, focused meetings, and efficient use of the group’s time.

• Project Status Cards: Partner with the Technical PM to maintain transparent communication on DRS product progress, highlighting key challenges and roadblocks.

Performance Analysis & Optimization

• Continuously assess DRS alignment with customer experience principles, conducting regular analysis to identify areas for improvement.

• Implement optimization strategies to enhance usability and overall performance.

• Act as a liaison between dealerships, customers, and internal stakeholders to understand evolving needs and challenges, ensuring digital solutions remain effective in the automotive retail ecosystem.

What You’ll Bring:

• Bachelor’s degree in business, Strategy, Innovation Management, Engineering or related field
• Experience with retail innovation, retail strategic development, or related roles which have positively impacted the retail customer experience
• Automotive retail experience (retail or zone) is an asset
• Advanced strategic mindset with an entrepreneurial approach capability
• Excellent oral and written communication skills, with the ability to convey complex ideas to diverse audiences via appropriate and engaging storytelling
• Extremely strong interpersonal skills, including the ability to interact with all levels of the enterprise, including Dealers
• Ability to build trust and confidence towards specified outcomes
• Advanced planning and organizational experiences/skills that support leading multiple projects at one time and working collaboratively across groups to gain consensus
• Deadline-driven with an intimate understanding of the responsibilities, timelines and requirements
• Ability to travel occasionally (mainly within Canada or USA), if required
• Bilingual (English and French) an asset

About Us

Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart?

A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

What You Should Know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation.

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