Service Coordinator
Top Benefits
About the role
Overview:
Provides Administrative Support for our office staff and executive team. This position will multitask a variety of front office activities
Responsibilities:
- Answer incoming calls and creating appropriate work orders.
- Reviewing and following up on all work orders until completion.
- Follow up phone calls with customers to ensure their satisfaction.
- Answering incoming calls, directing to appropriate department and taking messages.
- General clerical assistance for all departments to include receiving and distributing electronic faxes, copying, and scanning documents.
- Create RTV’s (return to vendor authorizations) for items being returned to vendor. Run and review open
RTV report, follow up with vendors for corrective action.
- Work with Accounting Department to resolve invoice discrepancies on purchase orders.
- Help develop SOP’s for the department and document workflows and work procedures
- Devises ways to improve customer service and client relationships
- Promotes company products and services
- Creates and maintains a directory of service providers and resources
- Assist with phone support and project reconciliation paperwork for service and installation team
- Gather detailed address information from customers and get a basic overview of the service issue to
escalate as necessary
- Assist in the training of other service employees as well as with the onboarding paperwork and workstation setup
- Coordinates travel for service and install teams as needed
- Keeps track of forklift and install equipment rentals
- Maintains all company vehicle files and assist with processing service and install personnel files
- Assists with reviewing ADP Software coding as well as timesheets and productivity
- Create weekly service matrix report
- Assist with special projects as necessary
- Other duties as assigned
Qualifications:
- 2+ years administrative experience
- Bachelor’s Degree preferred
- Bilingual Spanish/English Preferred
- Extremely Proficient in MS PowerPoint, Word, Excel, MS Outlook and Internet Explorer.
Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.
We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.
EEO Statement
Equal Opportunity Employer
Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
About Sonny's Enterprises Inc. - Conveyorized Car Wash Equipment Leader
Sonny's OneWash - Complete Car Wash Solution
This is a new era in commercial car washing, where the customer experience feeds your bottom line. To deliver top value, you need new parts, new equipment, better chemistry, superior technology, and more training – and Sonny’s is leading the way. With Sonny’s OneWash™, we offer the industry’s only complete suite of car wash business solutions. It’s everything you need to succeed. All from one partner.
Sonny's is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. Sonny's eight lines of business – consulting, college, equipment, vacuums, controls, marketing, chemistry, and parts combine to create OneWash, the industry's first and only complete car wash management suite designed to promote the growth of car wash businesses everywhere.
With full tunnel systems in each of the 50 United States, and equipment in countries all over the world, Sonny's equipment delivers millions of clean, dry, shiny cars each year, around the globe.
Sonny's legacy began in 1949 when founder, Sonny Fazio, built his first full-serve car wash. Upon retiring, he began manufacturing replacement parts and eventually equipment for his son's chain of 12 washes spanning three states. Engineered by a car wash operator for his family, Sonny manufactured equipment to do one thing — help his sons make more money washing cars. Soon, word got out and Sonny was flooded with orders for his reliable equipment that washed better, cost less, and produced a clean, dry, shiny car faster with less hassle and expense. That was the beginning of Sonny's The Car Wash Factory.
Today, Sonny's is the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA!
We also have a full line of OEM parts for Hanna, Peco, PDQ, Belanger, Macneil, Ryko, and other car wash equipment manufacturers.
Service Coordinator
Top Benefits
About the role
Overview:
Provides Administrative Support for our office staff and executive team. This position will multitask a variety of front office activities
Responsibilities:
- Answer incoming calls and creating appropriate work orders.
- Reviewing and following up on all work orders until completion.
- Follow up phone calls with customers to ensure their satisfaction.
- Answering incoming calls, directing to appropriate department and taking messages.
- General clerical assistance for all departments to include receiving and distributing electronic faxes, copying, and scanning documents.
- Create RTV’s (return to vendor authorizations) for items being returned to vendor. Run and review open
RTV report, follow up with vendors for corrective action.
- Work with Accounting Department to resolve invoice discrepancies on purchase orders.
- Help develop SOP’s for the department and document workflows and work procedures
- Devises ways to improve customer service and client relationships
- Promotes company products and services
- Creates and maintains a directory of service providers and resources
- Assist with phone support and project reconciliation paperwork for service and installation team
- Gather detailed address information from customers and get a basic overview of the service issue to
escalate as necessary
- Assist in the training of other service employees as well as with the onboarding paperwork and workstation setup
- Coordinates travel for service and install teams as needed
- Keeps track of forklift and install equipment rentals
- Maintains all company vehicle files and assist with processing service and install personnel files
- Assists with reviewing ADP Software coding as well as timesheets and productivity
- Create weekly service matrix report
- Assist with special projects as necessary
- Other duties as assigned
Qualifications:
- 2+ years administrative experience
- Bachelor’s Degree preferred
- Bilingual Spanish/English Preferred
- Extremely Proficient in MS PowerPoint, Word, Excel, MS Outlook and Internet Explorer.
Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.
We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.
EEO Statement
Equal Opportunity Employer
Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
About Sonny's Enterprises Inc. - Conveyorized Car Wash Equipment Leader
Sonny's OneWash - Complete Car Wash Solution
This is a new era in commercial car washing, where the customer experience feeds your bottom line. To deliver top value, you need new parts, new equipment, better chemistry, superior technology, and more training – and Sonny’s is leading the way. With Sonny’s OneWash™, we offer the industry’s only complete suite of car wash business solutions. It’s everything you need to succeed. All from one partner.
Sonny's is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. Sonny's eight lines of business – consulting, college, equipment, vacuums, controls, marketing, chemistry, and parts combine to create OneWash, the industry's first and only complete car wash management suite designed to promote the growth of car wash businesses everywhere.
With full tunnel systems in each of the 50 United States, and equipment in countries all over the world, Sonny's equipment delivers millions of clean, dry, shiny cars each year, around the globe.
Sonny's legacy began in 1949 when founder, Sonny Fazio, built his first full-serve car wash. Upon retiring, he began manufacturing replacement parts and eventually equipment for his son's chain of 12 washes spanning three states. Engineered by a car wash operator for his family, Sonny manufactured equipment to do one thing — help his sons make more money washing cars. Soon, word got out and Sonny was flooded with orders for his reliable equipment that washed better, cost less, and produced a clean, dry, shiny car faster with less hassle and expense. That was the beginning of Sonny's The Car Wash Factory.
Today, Sonny's is the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA!
We also have a full line of OEM parts for Hanna, Peco, PDQ, Belanger, Macneil, Ryko, and other car wash equipment manufacturers.