Bilingual Client Services Representative
About the role
Purpose
To provide a high level of customer service support to the Company’s customers in order to ensure customer satisfaction. This is a hybrid position with an office location in Kitchener.
Responsibilities
Customer Support
Respond to a high volume of customer inquiries via phone and email Assist with order placement, status updates, rush requests, warranties, and repairs Provide basic product and technical support Resolve customer issues and complaints in a timely and professional manner Maintain strong knowledge of products, services, programs, and relevant regulations to provide accurate and effective support to customers
Order Management
Process and track orders accurately using Navision Coordinate with Operations, Audiology, Finance, and Distribution teams Ensure all customer requirements are met through proper follow-up Provide backorder updates and production status to customers
Team Collaboration & Support
Build strong relationships with customers and internal teams Support team initiatives such as call monitoring, concierge programs, and quality checks Mentor and assist newer team members when needed Participate in product launches and customer events when needed
Administrative & Quality Tasks
Maintain accurate records and documentation Prepare necessary paperwork and reports Ensure adherence to internal processes and quality standards Contribute to continuous improvement initiatives and special projects
Qualifications
To perform this job successfully, an individual must be able to perform each major duty and accountability satisfactorily. This role requires the individual to handle a high volume of telephone and email communication with customers as a regular requirement of the job. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education & Related Experience:
A high school diploma or equivalent is required. Post-secondary diploma or degree in sales, customer service, marketing, office administration, business administration or related field is preferred.
Excellent verbal and written communication skills to interact with customers.
Not the right fit? Search for Bilingual Client Services Representative jobs in Kitchener, Ontario, Canada
About Demant
Demant is a world-leading hearing healthcare group built on a heritage of care, health and innovation since 1904. The Group offers solutions and services to help people connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and gathering know-how to help improve people’s hearing and health. In every aspect, from providing hearing care to delivering hearing aids and diagnostic equipment and services to hearing care professionals and users all over the world, Demant is active and engaged.
The Demant Group operates in a global market with subsidiaries in more than 30 countries, employs more than 21,000 employees and generates annual revenue of more than DKK 22 billion. Our products are sold in more than 130 countries where we create life-changing differences through hearing health.
Listed on Nasdaq Copenhagen stock exchange as a blue chip stock, Demant is the parent company behind world-renowned and commercially successful brands as Oticon, Bernafon, Sonic, Philips Hearing Solutions, Audika, MAICO, Interacoustics, Amplivox, Grason-Stadler, MedRx and Audioscan. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.
If you want to know how we process your personal data on social media platforms, visit this site: https://www.demant.com/privacy-notice#some
Similar Jobs
Bilingual Client Services Representative
About the role
Purpose
To provide a high level of customer service support to the Company’s customers in order to ensure customer satisfaction. This is a hybrid position with an office location in Kitchener.
Responsibilities
Customer Support
Respond to a high volume of customer inquiries via phone and email Assist with order placement, status updates, rush requests, warranties, and repairs Provide basic product and technical support Resolve customer issues and complaints in a timely and professional manner Maintain strong knowledge of products, services, programs, and relevant regulations to provide accurate and effective support to customers
Order Management
Process and track orders accurately using Navision Coordinate with Operations, Audiology, Finance, and Distribution teams Ensure all customer requirements are met through proper follow-up Provide backorder updates and production status to customers
Team Collaboration & Support
Build strong relationships with customers and internal teams Support team initiatives such as call monitoring, concierge programs, and quality checks Mentor and assist newer team members when needed Participate in product launches and customer events when needed
Administrative & Quality Tasks
Maintain accurate records and documentation Prepare necessary paperwork and reports Ensure adherence to internal processes and quality standards Contribute to continuous improvement initiatives and special projects
Qualifications
To perform this job successfully, an individual must be able to perform each major duty and accountability satisfactorily. This role requires the individual to handle a high volume of telephone and email communication with customers as a regular requirement of the job. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education & Related Experience:
A high school diploma or equivalent is required. Post-secondary diploma or degree in sales, customer service, marketing, office administration, business administration or related field is preferred.
Excellent verbal and written communication skills to interact with customers.
Not the right fit? Search for Bilingual Client Services Representative jobs in Kitchener, Ontario, Canada
About Demant
Demant is a world-leading hearing healthcare group built on a heritage of care, health and innovation since 1904. The Group offers solutions and services to help people connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and gathering know-how to help improve people’s hearing and health. In every aspect, from providing hearing care to delivering hearing aids and diagnostic equipment and services to hearing care professionals and users all over the world, Demant is active and engaged.
The Demant Group operates in a global market with subsidiaries in more than 30 countries, employs more than 21,000 employees and generates annual revenue of more than DKK 22 billion. Our products are sold in more than 130 countries where we create life-changing differences through hearing health.
Listed on Nasdaq Copenhagen stock exchange as a blue chip stock, Demant is the parent company behind world-renowned and commercially successful brands as Oticon, Bernafon, Sonic, Philips Hearing Solutions, Audika, MAICO, Interacoustics, Amplivox, Grason-Stadler, MedRx and Audioscan. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.
If you want to know how we process your personal data on social media platforms, visit this site: https://www.demant.com/privacy-notice#some