Who you are

• Experienced Partner Manager: You have 5+ years of experience in partnerships, business development, or a similar role within a SaaS or technology company. You have a proven track record of managing successful technology partnerships and fostering their growth within an ecosystem
• Product Mindset: You prioritize creating long-term user value through meaningful product integrations and continuously improving them
• Strategic & Analytical: You are a sharp, strategic thinker who can see the big picture and effectively evaluate inbound opportunities. You possess strong business judgment to assess risks, prioritize effectively, and make data-informed recommendations
• Relationship Builder: You excel at building and maintaining strong, long-term relationships with both internal and external stakeholders. You are a natural communicator and a trusted advisor
• Process-Oriented & Organized: You are a master of process and can manage multiple projects and stakeholders simultaneously without letting details slip. You are comfortable owning complex projects from start to finish
• Proactive & Driven: You are a self-starter who can identify opportunities and take initiative. You are passionate about helping partners and customers succeed and are motivated by seeing your work translate into tangible results
• Experience managing an app marketplace or developer ecosystem
• Familiarity with CRM tools like Salesforce
• Experience in the legal technology industry
• Product management or project management experience

What the job involves

• The Business Development team at Clio builds and scales our partner ecosystem to deliver more value to our customers and accelerate company growth
• Our team is responsible for the full lifecycle of our technology partnerships, from managing the inbound pipeline of developers building on our open API to nurturing our most strategic integration partners
• We play a critical role in enhancing Clio's platform capabilities by creating a vibrant, integrated marketplace that helps our customers succeed
• We are seeking a dynamic and strategic Sr.Partnerships Manager for a hybrid role that is central to scaling our application ecosystem
• You will be responsible for both nurturing our portfolio of existing, signed partners and strategically managing the full intake pipeline of new developers seeking to partner with Clio and build with Clio's APIs
• You will be the driving force behind our app marketplace, responsible for the entire partner lifecycle
• This includes managing our most strategic relationships while also assessing all inbound inquiries, proactively identifying risks and opportunities, and working collaboratively across the organization to maximize the value of our ecosystem for Clio and our customers
• Identify and surface potential strategic partnership opportunities with third-party application developers in collaboration with Business Development leaders
• Develop and evolve our App Partner Programs, cultivating strong, long-term relationships with our highest-value partners to drive mutual growth, adoption, and revenue share
• Act as the primary point of contact and trusted advisor for our signed app partners, guiding them through co-marketing, support, and ongoing strategy
• Execute and provide input on monetization strategies to drive revenue growth and maximize value for both the company and our partners
• Strategically manage the entire inbound pipeline for new integration partners, from initial inquiry to final launch. This includes assessing and prioritizing opportunities, proactively flagging risks, and collaborating with internal teams to maximize the value of each potential partnership
• Maintain and optimize our App Directory to create a best-in-class user experience, focusing on category curation, listing quality, feature enhancements, and app discovery
• Champion and manage strategic ecosystem projects, such as our presence at our annual conference (ClioCon), developer events, and Integration Awards
• Continuously refine and scale our operational processes and tooling (e.g., Salesforce, form automation) to improve the partner experience and drive efficiency
• Work closely with the Product and Engineering teams to evaluate inbound opportunities against a build-buy-partner framework, and use partner feedback to inform our product roadmap
• Collaborate with Marketing to support app launches and develop co-marketing opportunities, including blog posts, social media announcements, and case studies
• Partner with our Go-To-Market (GTM) teams to bundle, solution, and co-sell partner solutions alongside our core offerings
• Work with Legal and Compliance to ensure all partnerships adhere to legal, security, and regulatory requirements

Benefits

• Company equity
• 401k
• $500 contribution when you become a parent and/or guardian
• RRSP-matching
• Pension plans
• 4-week minimum vacation
• Work from home when you need to (role-specific)
• Parental leave options for moms and dads
• Customizable extended health benefits (including $2000 per year to spend on counseling)
• Wellness programs including an onsite naturopath physiotherapist, and RMT (location-dependent), healthy snacks, and exercise classes