**Job title:**Directeur des opérations

**Workplace:**Transdiff – Beauce

**Job status:**Full time

Day, Week

Tu recherches des défis hors Normes pour ton emploi et pour ta carrière?C'est ici que ça se passe !

TransDiff JDH, concessionnaire Peterbilt, fondée en 1976, est un leader du monde des camions. Avec près de 50 ans d’expertise, plus de 225 employés, 55 baies de réparation et 6 succursales à travers le Québec. Tu auras l’opportunité de relever des défis passionnants, d'innover pour nos clients, et de contribuer à des projets qui font rouler l’économie. Envie de rejoindre une équipe dynamique, de booster ton parcours professionnel avec une Carrière Hors Normes dans un environnement où le fun et la croissance vont de pair? Continue ta lecture et découvre ce qui t'attend !

What you’ll do: Work with the existing team to develop an annual business plan for each department and monitor its progress throughout the year;

Manage the branch budget to meet the financial objectives established with the team, and propose an action plan in situations requiring corrective measures;

Regularly review key performance indicators for operations and address issues and opportunities;

Ensure compliance with the business processes established by the company;

Ensure the proper functioning and security of the Beauce building;

Represent the company and act as the point of contact for existing and future clients (major accounts) to implement business strategies, ensure optimal customer service, and manage issues as needed;

Ensure customer satisfaction across all departments and address customer complaints in collaboration with your team;

Ensure that sufficient staff are on hand to effectively cover departments during various operating hours;

Manage, motivate, and train department staff to maximize human capital performance and maintain a healthy work environment.

WHAT WE OFFER: Group insurance for peace of mind. In addition, a dental plan, virtual medicine and an employee assistance program are part of this package;

RRSP with employer contribution, so you can build your future while benefiting from the company's support;

**Bonus plan:**In addition to a base salary, a bonus plan is put in place.

**Ongoing training:**we know you're already well qualified, but we'll provide you with the training you need to become even better.

Recognition and appreciation, we offer that too! It's always nice to get a pat on the back... we know.

Translated with DeepL.com (free version)

What we're looking for in you

You have a minimum of 5 years' experience in personnel supervision, with 3 years' experience in a management position in a related environment

You have an excellent knowledge of the truck industry;

You are customer-focused and have excellent interpersonal skills;

Leadership, proactivity, innovation and thoroughness are traits of your personality.

So, are you ready to join us on this adventure? We can't wait to find out what we can bring you, and what you can bring to our Out of the Ordinary team!