About the role
Join our team at URUS as a Customer Service Representative and play a key role in supporting both our clients and sales teams! In this role, you'll act as a liaison between the company, its clients, and sales representatives ensuring a seamless and positive experience through prompt, professional, and effective communication. You’ll be the first point of contact for customers, ensuring a seamless experience through clear communication, attention to detail, and reliable support. If you thrive in a fast-paced environment and enjoy building strong relationships, we’d love to hear from you!
Responsibilities:
- Monitor and respond to inquiries via email from internal and external clients.
- Coordinate weekly shipments to sales reps in Canada and USA from central inventory.
- Completing and supporting order fulfillment for external clients.
- Coordinate field inventory cycle counts along with sales management.
- Receive and process payment requests via email, phone, and walk-in clients.
- General accounting-based duties (invoicing, A/R inquiries, A/R payments, etc.).
- General administrative functions.
- Provide additional support to Customer Service team members and work in coordination with various other departments.
- Assist with walk-in clients as necessary.
Requirements:
- Effective verbal and written communication abilities.
- Previous experience in Customer Service roles.
- Proficient in building relationships and providing excellent customer service.
- Strong organizational skills, particularly in managing details crucial to the supply chain process.
- Proficiency in MS Office Suite (Word, Excel, Outlook, Teams).
- Experience with JDE, PowerBI, Bambora considered an asset.
- Exceptional time management and organizational skills.
About URUS Group
URUS was established to meet the needs of dairy and beef cattle producers around the globe today and far into the future.
As a holding company with cooperative and private ownership, URUS connects well-established agricultural organizations – Alta Genetics, GENEX, Jetstream Genetics, PEAK, SCCL and VAS. Each of these organizations has its own unique identity, products and services.
These companies provide cutting-edge genetics to accelerate genetic progress, customized reproductive service to maximize conceptions, dairy management information to take producers to the frontline of smart dairy farming, and an array of products and services to help the cow achieve her genetic potential. Put simply, these companies focus on the cow and her caretaker.
Yet, URUS is more than the sum of its parts. The URUS framework facilitates synergies between its companies – synergies that will drive new developments. The size and scale of URUS also contributes to significant investment in research and technology. URUS will build the tools, products and genetics that cow caretakers will need for the sustainable, productive and profitable herds of tomorrow.
Count on URUS – and its companies – to be in it for the long term. Count on URUS to invest in the products and services that will enhance producers’ abilities to be successful in effectively and efficiently feeding the world.
About the role
Join our team at URUS as a Customer Service Representative and play a key role in supporting both our clients and sales teams! In this role, you'll act as a liaison between the company, its clients, and sales representatives ensuring a seamless and positive experience through prompt, professional, and effective communication. You’ll be the first point of contact for customers, ensuring a seamless experience through clear communication, attention to detail, and reliable support. If you thrive in a fast-paced environment and enjoy building strong relationships, we’d love to hear from you!
Responsibilities:
- Monitor and respond to inquiries via email from internal and external clients.
- Coordinate weekly shipments to sales reps in Canada and USA from central inventory.
- Completing and supporting order fulfillment for external clients.
- Coordinate field inventory cycle counts along with sales management.
- Receive and process payment requests via email, phone, and walk-in clients.
- General accounting-based duties (invoicing, A/R inquiries, A/R payments, etc.).
- General administrative functions.
- Provide additional support to Customer Service team members and work in coordination with various other departments.
- Assist with walk-in clients as necessary.
Requirements:
- Effective verbal and written communication abilities.
- Previous experience in Customer Service roles.
- Proficient in building relationships and providing excellent customer service.
- Strong organizational skills, particularly in managing details crucial to the supply chain process.
- Proficiency in MS Office Suite (Word, Excel, Outlook, Teams).
- Experience with JDE, PowerBI, Bambora considered an asset.
- Exceptional time management and organizational skills.
About URUS Group
URUS was established to meet the needs of dairy and beef cattle producers around the globe today and far into the future.
As a holding company with cooperative and private ownership, URUS connects well-established agricultural organizations – Alta Genetics, GENEX, Jetstream Genetics, PEAK, SCCL and VAS. Each of these organizations has its own unique identity, products and services.
These companies provide cutting-edge genetics to accelerate genetic progress, customized reproductive service to maximize conceptions, dairy management information to take producers to the frontline of smart dairy farming, and an array of products and services to help the cow achieve her genetic potential. Put simply, these companies focus on the cow and her caretaker.
Yet, URUS is more than the sum of its parts. The URUS framework facilitates synergies between its companies – synergies that will drive new developments. The size and scale of URUS also contributes to significant investment in research and technology. URUS will build the tools, products and genetics that cow caretakers will need for the sustainable, productive and profitable herds of tomorrow.
Count on URUS – and its companies – to be in it for the long term. Count on URUS to invest in the products and services that will enhance producers’ abilities to be successful in effectively and efficiently feeding the world.