BUSINESS SERVICES DIVISION

PURPOSE SUMMARY

The Income Processing Associate is responsible for handling various aspects of income processing, including data entry and verification. This role requires attention to detail, strong analytical skills, handling sensitive information, and the ability to work efficiently in a fast-paced environment.

This role will process incoming physical mail and constituent donations in a timely manner and maintain electronic funds information. The Income Processing (IP) Associate reports to the Income Processing Manager and supports all tasks related to Accounts Receivable.

MINISTRY FOCUS

Compassion Canada is a Christian organization, committed to being child-focused, Christ-centered, and church driven. Every Staff member at Compassion Canada will:

• Agree with Compassion Canada’s core documents, including a Statement of Faith.
• Conduct themselves in a Christ-like manner at work and outside the workplace.
• Participate in regular Staff Gatherings which include spiritual practices like worship, Scripture reading, and prayer.
• Pray with staff or supporters when requested or deemed appropriate.

WHAT YOU DO MATTERS

TASKS & RESPONSIBILITIES

• Open & process incoming physical mail at the London Office building.
• Enter and verify income data from various sources into the company's financial systems.
• Ensure timely and accurate processing of income-related corporate actions.
• Respond to inquiries regarding income processing and resolve any discrepancies or issues.
• Adhere to company policies, procedures, and regulatory requirements.
• Perform regular quality checks to maintain high standards of accuracy in income processing.
• Prepare and process bank deposits and other payments.
• Enter revenue batches for cash/cheque/EDI/Credit card payments.
• Process donations received through the website.
• Update EFT and Credit Card payment information.
• Provide excellent customer service to internal and external clients.
• Respond to ad hoc reporting and analytics requests.
• Perform other duties as assigned or required.

WHO YOU ARE MATTERS

KNOWLEDGE, SKILLS & ABILITIES

• Excellent organizational skills and meticulous attention to detail.
• Excellent oral and written communication abilities.
• Demonstrated ability to deal with highly sensitive and confidential material and situations.
• Organizational skills with experience in coordinating details.
• Ability to work well independently and part of a collaborative cross-departmental team.
• Self-starter: Work autonomously and as part of a team.
• Strong analytical and problem-solving skills.
• High level of integrity, professionalism, teamwork, and ability to deliver within short deadlines.
• Works collaboratively with peers and management in a cohesive team environment.
• Working knowledge of Microsoft Office Suite.

WHAT YOU BRING MATTERS

EDUCATION & EXPERIENCE

• Completion of a high school diploma is required.
• A minimum of two (2) years of experience in accounts receivable, income processing, or related financial administrative roles.
• Experience working in a not-for-profit organization or charitable sector is an asset.
• Proven experience handling confidential and sensitive financial information with discretion and integrity.
• Strong proficiency with Microsoft Office Suite, particularly Excel, for data entry and reporting tasks.
• Experience with CRM or financial systems is an asset.
• Excellent organizational, analytical, and problem-solving skills, demonstrated in previous work experience.
• Ability to work both independently and collaboratively in a fast-paced, deadline-driven environment.

WORKING CONDITIONS

• This position is primarily on-site at Compassion Canada’s London, Ontario office for handling physical mail and in-person processing.
• Staff will operate within a digital-first environment for reporting, collaboration, and system management tasks.
• Regular handling of incoming mail, deposits, and financial documents is required.
• Ability to manage multiple high-volume tasks with attention to detail and accuracy.
• Flexible working hours and occasional overtime may be required to meet processing deadlines, peak periods, or ad hoc reporting requests.
• Travel is minimal but may be required for training, meetings, or collaboration with other offices.
• Role requires strong time management, communication, and coordination skills in both remote and in-office contexts.
• Staff may be expected to maintain posture at a workstation for extended periods during high-volume processing tasks.

NOTES

The foregoing statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.