Who you are

• 6+ years of professional experience designing web or mobile SaaS products, ideally with experience working in partnerships and integrations (or related fields)
• 2+ years of experience as a people manager, directly responsible for managing and mentoring designers
• Proven success in senior design or UX leadership roles within high-growth SaaS environments, collaborating across executive and IC levels
• Strong understanding of SMB and/or B2B audiences, with insight into diverse user needs and behaviours
• Expertise in both visual and interaction design, backed by a strong portfolio of polished, user-centered work
• Mastery of modern design tools (e.g. Figma, FigJam, ChatGPT, pencil & paper), with a clear sense of when and how to use them effectively
• Skilled in leading both qualitative and quantitative research to inform and validate design decisions; adept at synthesizing data to drive product direction
• A strategic thinker who aligns UX initiatives with product vision and business goals, and knows how to tell a compelling design story to stakeholders
• Experienced in cross-functional collaboration with Product, Engineering, and Marketing teams to deliver cohesive, scalable experiences at speed
• Passionate about AI and future-forward technologies, with hands-on experience leveraging LLMs or other AI tools in both product and design workflows
• Actively engaged in the design community, with a strong network and commitment to talent development across all career stages
• Deeply motivated by Jobber’s mission to empower small businesses, and energized by the opportunity to design a product used by millions

What the job involves

• As a key leader within the Platforms & Partnerships group on the Product team—and a valued member of Jobber’s broader Design team—you’ll collaborate closely with Product Managers and Engineers to shape and grow Jobber’s product ecosystem
• Your work will focus on building best-in-class third-party software integrations, developer experiences, enterprise-scale solutions and software that reflects strategic business partnerships
• Product Design at Jobber is decentralized: you’ll lead design efforts alongside cross-functional partners within your group
• Platforms & Partnerships is a critical part of our business, building foundational tools and services that deliver measurable value to hundreds of thousands of service pros around the world
• Reporting to the Director of Product Design, you’ll play a key leadership role in shaping the future of Jobber’s integrations and partnership capabilities
• As a Manager of Product Design, you’ll partner closely with cross-functional leaders to define and drive a vision for app integrations, automated workflows, multi-unit franchises and third-party supply partnerships—all of which are core to expanding our platform’s value
• In this hybrid role, you’ll lead and mentor a team of designers while also contributing directly to the design and strategic direction of your group
• You’ll champion consistency across the Jobber product experience while also working to unlock new forms of value for our customers through thoughtful, scalable integration design
• Your work will have a meaningful, measurable impact on the lives and businesses of home service professionals across North America
• As a Manager of Product Design at Jobber, you’ll transform complex ideas into intuitive, impactful user experiences - while mentoring and guiding a design team
• You’ll help shape the long-term vision and north star for the Platforms & Partnerships group, ensuring our solutions drive meaningful outcomes for customers and the business
• You’ll lead with a deep understanding of user needs—uncovering pain points through research, surfacing opportunities, and validating concepts through testing
• From insight to execution, you’ll guide your team in delivering polished interfaces and seamless product experiences that raise the bar for customer success
• Act as a senior design leader within a cross-functional product group, managing creative, high-impact solutions that drive customer value across Jobber’s platform
• Manage and grow a team of 2–4 designers, providing coaching, mentorship, and regular performance feedback to support their career growth
• Build and inspire a high-performing design team by fostering a culture of excellence, collaboration, and continuous learning
• Champion a customer-centric and data-informed design culture, leveraging qualitative and quantitative research to uncover insights and influence decisions
• Set and communicate a clear design vision for your team and stakeholders, shaping scalable solutions through research, wireframes, flows, prototypes, and detailed specs
• Collaborate with Product and Engineering leaders in the Platforms & Partnerships product groups to define a shared vision, align priorities, and deliver cohesive, high-quality user experiences
• Represent Design at the Leadership Team level, helping shape and drive our long-term UX strategy in alignment with company goals
• Showcase the impact of design through measurable outcomes, celebrating user experience wins and team achievements
• Strengthen Jobber’s design team by attracting top talent, supporting team visibility (e.g. speaking opportunities), and cultivating a strong external talent pipeline
• Stay ahead of industry trends, competitive offerings, and emerging technologies—including AI—to inform and elevate the design of personalized customer experiences

Benefits

• Health, dental, vision, and paramedical for both mind and body, life and travel insurance, and an employee assistance program.
• Health spending and wellness accounts to help with expenses not covered by traditional benefits.
• Equity and RRSP matching of up to 3% of your annual salary.
• Your birthday off!
• Parental leave—complete with top-ups for up to 8 weeks.
• Monthly snack box program with plenty of options for that afternoon pick-me-up.
• Bi-weekly all company stand-ups, quarterly hackathons and town halls, and yearly all-hands professional development sessions.
• Continuous 1:1’s and honest feedback.
• A team of humble and supportive group of Jobberinos who give a sh*t about the work they’re doing.
• Opportunity to have a 1:1 session with one of our Development Coaches, take advantage of our in-house suite of learning opportunities, and build out your personal development plans.
• Hybrid work model.
• Work in either our Edmonton or Toronto office, remotely from anywhere in Canada or the US, or a combination of both.
• Monthly home office allowance and a one-time stipend to help equip your home office.