For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

**Reports to:**Senior Manager, Workforce Planning & Scheduling

Position Summary: The Senior Workforce Specialist will be responsible for developing, implementing, and overseeing workforce planning to assist the business to optimize staffing levels, and resource allocation. This role will be responsible to deliver operational efficiencies and continuity through capacity planning, forecasting, leading, and overseeing of scheduling and intraday activities. The Senior Workforce Specialist, will partner with the business to analyze workforce data and trends to make informed decisions regarding staffing needs across different time horizons.

Additionally, the Senior Workforce Specialist will act as an advisor, supporting the development and deployment of our Workforce Management Platform and Applications, working on large-scale projects supporting IT, HR & Operations. You will work alongside internal and external partners to build and configure our workforce management platform’s capabilities to steamline and increase automation.

The successful candidate will act as a SME and contribute to the skills of team members through knowledge transfer and mentoring and enable the delivery of our Workforce practices based on established operating rhythms, considering WFM best practices, rules, labour and CBA regulations, within their designated department/functional area(s).

**Vacancy status:**This posting is for an existing position.

What You’ll Do: Workforce Management & Optimization

• Execute and implement comprehensive workforce planning strategies to ensure the organization has the right talent in the right place at the right time.
• Assess roles, capabilities, and regulatory environments to design a labour model and workforce plan aligned to our strategic objectives.
• Partner with operations and finance team to forecast labour needs for the short, medium, and long term.
• Leading the development of schedules and workforce process to support an employee base of over 7000 LifeLabs Employee across various provinces
• Develop best practices, demand planning models, standard operating procedures, and training to support our distinct business units in building staff schedules to best meet patient demand
• Workforce Planning: Execute workforce planning strategies to align staffing levels with business demand, considering factors such as seasonality, call/patient volume, and customer service targets
• Forecasting and Analysis: Utilize historical data, statistical models, and market trends to create accurate workforce forecasts, ensuring adequate staffing to meet service-level goals.
• Scheduling: Provide oversight into the development of schedules (regular, vacation, holiday) considering employee preferences, labor laws, CBA’s, and operational needs. Optimize schedules for cost-effectiveness and efficiency

Platform Optimization & Technology Business Support

• Support the implementation and optimization of new cloud-based workforce management systems across operations.
• Work with Project Teams to develop, configure and implement our applications from a Workforce perspective to best suit our client needs
• Partnering with Operations and IT, lead the development of new capabilities roll-out into operations to sustain a healthy operating environment, including a significant investment in our WFM tools and KPI management systems.
• Collaborate with vendor to drive incremental enhancements to user experience for both the WFM and Time Keeping modules within the Application platform
• Oversee the use and optimization of workforce management software and tools to support forecasting, scheduling, and intraday monitoring

Workforce Analytics

• Performance Metrics: Monitor and develop key performance indicators (KPIs) related to workforce management, such as service level, average handle time, Patient Wait Times and forecast accuracy.
• Analyze and communicate trends in forecasts and Key Performance Indicators
• Reporting: Prepare and deliver regular reports and analysis to senior leadership, highlighting key insights and recommending adjustments to workforce strategies.
• Compliance: Ensure compliance with labor laws, company policies, and industry regulations related to workforce management and scheduling practices.

Partnership & Stakeholders Management

• Work directly with internal and external partners to develop and document WFM governance models based on new and already established processes, practices, and methodologies
• Collaborate with cross-functional teams including Finance and IT to enhance the forecasting process to support the effectiveness of Workforce Management
• Collaborate with cross-functional teams including HR, Talent, and Operations to enable the capabilities for Business Units for a Shared Resource Model to mitigate against labour shortages
• Mentor a team of workforce management administrators, providing guidance and support to ensure efficient staffing and scheduling.

What You'll Bring:

• Post Secondary Degree and/or related discipline
• 3-5 Years Workforce Management experience
• Experience working with Scheduling/Time Entry software is required.
• Previous experience working with Dayforce WFM is an asset preferred.
• Highly proficient in Microsoft Tools, particularly Excel
• Experience with Canadian Labour Laws and CBA’s is an asset

Why Join Us?

At LifeLabs, you’ll join a collaborative and innovative environment where your project management expertise directly contributes to high-impact initiatives in laboratory operations. You’ll work alongside diverse teams, gain exposure to cutting-edge projects, and play a pivotal role in delivering operational excellence that supports patient care. This is an opportunity to grow your career while making a tangible difference in a fast-paced, supportive workplace.

What We Offer: Salary range:$81,431- $103,825 CAD annually (commensurate with experience)

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!