Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application. Land Acknowledgement Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty.

Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.

Who You Are

• You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage
• You are a patient and/or client centered individual who performs at an exemplary standard
• You are a team player with excellent communication, critical thinking and prioritization skills

Reporting to the Manager of Diagnostic Services, the PACS Administrator is responsible for supporting all aspects of the hospital’s Picture Archiving and Communication System (PACS). This includes preparing medical images for digital archiving and ensuring the quality control of diagnostic images and associated files.

The PACS Administrator coordinates a wide range of technical and operational functions essential to successful imaging informatics. This includes implementing, managing, monitoring, and troubleshooting PACS and related systems, overseeing backup procedures, and training physicians and staff on Diagnostic Imaging applications.

What We Are Looking For

• Manage the distribution and storage of digital images from various sources, including CT, X-Ray, MRI, Nuclear Medicine, and Ultrasound.
• Provide PACS support at the application level, including managing image workflows, auto-routing, and other related tasks.
• Integrate diagnostic images with the Meditech Hospital Information System (HIS) to ensure seamless data management.
• Ensure that digital image data transfers are correctly entered into the PACS system, with proper RIS validation and handling of any exceptions.
• Work with radiologists to create hanging protocols that streamline the reporting process.
• Engage with end users to understand PACS needs, gather business requirements, and define functional specifications.
• Assist in the development of operating standards, policies, and procedures to optimize PACS performance.
• Provide user training on PACS equipment and software, ensuring proper usage and effective operation.
• Monitor PACS performance in relation to overall network performance, minimizing downtime and slowdowns.
• Prepare regular performance reports on PACS and make recommendations based on data findings.
• Define and manage service level agreements (SLAs) to ensure high-quality performance standards.
• Maintain an inventory of PACS equipment, including contracts, service histories, and capacity planning.
• Install, configure, test, maintain, and troubleshoot PACS hardware and software, ensuring reliability and smooth operation.
• Ensure PACS compliance with relevant laws and regulations.
• Participate in customer satisfaction programs and support quality improvement initiatives by identifying areas for improvement.
• Other duties as assigned to support PACS administration.

Key PACS Administration Responsibilities

• Lead daily PACS administration tasks, including exam merging, patient merging, and exam relocation, while providing support to clinical coordinators and radiologists.
• Oversee back-office PACS administration, generating regular reports and managing data to maintain database integrity, while leading efforts to resolve discrepancies.
• Identify and document user concerns and feature requests, contributing to system enhancements.
• Troubleshoot imaging informatics applications and hardware, collaborating with service providers for scheduled and unscheduled maintenance.
• Provide system administration support and resolve issues for PACS users as needed.
• Work closely with radiology quality management to define future system needs and design efficient workflows in the digital imaging environment.
• Support IT staff and liaise with vendors to maintain and troubleshoot back-office PACS systems, including managing archival and retrieval from regional repositories (HDIRS).
• Collaborate with the DI Manager and DI team to develop strategic plans for diagnostic imaging systems and initiatives.
• Manage projects related to PACS, providing regular progress updates to the DI Manager.
• Ensure system compatibility by collaborating with users and IT to align departmental systems with PACS requirements.
• Share on-call responsibilities for PACS, Powerscribe, and other imaging informatics systems to ensure round-the-clock support.

What You Bring To The Role

• PACS Administrator Course or Imaging Informatics Graduate Certificate or Professional Health Care-related Bachelor’s Degree or College Diploma required
• CMRTO certification is an asset.
• Two to three years of relevant experience working with PACS.
• Experience with Change/OCINET PACS, PowerScribe, and WTIS is preferred.
• Knowledge and experience in Diagnostic Imaging (DI) is required.
• Project management experience is preferred.
• Strong communication skills in English, both written and verbal.
• Understanding of DI processes and their modalities, including how they function and interface with one another, is necessary
• Familiarity with Hospital Information Systems (HIS), particularly Meditech, is preferred.
• Proven leadership abilities.
• Strong understanding of Quality Improvement principles.
• Experience with IQMH is preferred.
• Commitment to professional growth, demonstrated through Continuing Education and Self-Directed Learning.
• Knowledge of Radiology Department workflows
• Understanding of network infrastructure, including components, capabilities, limitations, and functions.
• Proficient in computer systems, networks, operating systems, and database technologies.
• Excellent interpersonal and writing skills.
• Ability to work both independently and as part of a team.
• Ability to manage time effectively while maintaining a strong customer service orientation.
• Experience in maintaining applications will be a significant asset.

Work Schedule The successful candidate will be required to work Monday-Friday day shift, with occassional additional on-call.

Please note schedules may change due to operational needs.

Compensation BAND G

Range $49.30 - $60.53

Who We Are Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.

Oak Valley Health Equity, Diversity, Inclusion and Belonging statement Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB.