Bilingual IT Service Desk Analyst
Top Benefits
About the role
Provide Level 1 support to KFC restaurant team members via telephone, email and online in response to technology incidents, service requests and how-to inquiries from initial contact to final resolution.
Provide Level 1 Restaurant Support (95%):
Provide efficient and courteous customer service via telephone, email or online Provide process related training to users, as necessary Adhere to departmental processes and procedures Contribute to improve the maturity of current operating processes and procedures
Cross-Functional Collaboration (5%):
Work with other support teams and/or 3rd party support partners to troubleshoot and resolve complex issues Actively participate in team training sessions (formal /informal)
Education/Certifications Preferred: ITIL Certification V4 or higher Required: Technical College degree or equivalent work experience Experience This role must have… 1-2 years of IT support services experience Bilingual- French Canadian language skills, both written and verbal Working knowledge and experience supporting a wide variety of hardware, software platforms, including POS servers, terminals and peripherals Strong Customer Service orientation with excellent listening skills, interpersonal, written and oral communication skills Solid analytical and problem-solving skills with the ability to recognize difficult situations and respond accordingly Working knowledge of ITSM tools (ServiceNow, Zendesk) General work conditions Meal and rest breaks in accordance with ESA Access to workplace accommodations under the Human Rights Code Safe working conditions, including policies for harassment and violence prevention Access to necessary technology and equipment (laptop, software, etc.) Work typically performed at a desk/computer workstation Standard office environment (clean, well-lit, temperature-controlled) Full-time hours Job demands Regular communication (in-person, virtual meetings, phone, email) Requires extended periods of sitting and computer use Travel This role does not require any travel
What makes KFC a great place to work?
Our People. We invest in people capability above all else, with a proven track record of developing internal talent to leadership levels across the business both in Canada and globally. We hire and develop people who lead with Smart, Heart and Courage to make a big impact on the business today and grow into leaders of the future.
Our Culture. We are known for a culture that rewards and recognizes bold results and promises everyone a seat at our table. We focus on your personal development as much as your professional development to ensure you can bring your best self to work.
Why you’ll love working here
Hybrid work model (2-3 days per week in office) Paid vacation and personal days, plus 10 paid KFC Canada holidays in addition to statutory holidays. Comprehensive health and dental benefits, including HSA and PSA options that allow you to personalize your coverage, plus life insurance and disability coverage, with employer-paid premiums Family-inclusive Employee Assistance Program (EAP) and virtual care Paid parental leave with salary top-up RRSP and DPSP retirement programs with employer matching Annual tuition reimbursement program Employee referral rewards And so much more!
Additional Information
This posting is for an existing vacancy.
We thank all applicants for their interest in joining KFC Canada; however, only those selected for further screening will be contacted. Applicants are assessed based on skills and experience relevant to the role. Canadian experience is not required.
KFC Canada is proud to be an equal opportunity employer. We are committed to building a diverse, inclusive, and authentic workplace where everyone feels they belong. In accordance with applicable laws, we are committed to providing reasonable accommodations throughout the recruitment and selection process to meet the needs of applicants. If you require accommodation at any stage of the hiring process, please let us know.
The expected salary range for this role is $55,000 to $72,000 CAD. Final compensation will be based on factors such as skills, experience, qualifications, and internal equity.
KFC Canada uses artificial intelligence (AI)-enabled tools to support certain aspects of the recruitment process, including application screening and assessment, in accordance with applicable legislation. All final hiring decisions are made by human decision-makers
About KFC
We’re KFC. The iconic, brand making world-famous finger lickin’ good fried chicken since 1952. Our unrivaled people and culture are the true heart and soul of our brand. It’s where our people promise comes to life every day. Where our employees can be their best selves, make a difference, and have fun — serving chicken and delighting customers at more than 34,000 restaurants in 150+ countries and territories around the world. There’s room for all people and voices at our table. Pull up a chair.
At the center of our restaurant system is the KFC Global division, which serves as our global Restaurant Support Center (RSC) headquartered in Dallas, TX. Here, we support our regional in-market teams, franchise business partners, and nearly one million team members who serve up our delicious fried chicken around the world.
We’re redefining what the future of work looks like. Our 15 business units partner to develop strategies, tools, and best practices for success. KFC Global offers a hybrid work environment — trusting our people to work their best way, whether in the office or at home.
No matter your role or function, everyone works with teams from across the globe to drive our shared vision — sharing the joy of our best-tasting fried chicken with the world. No matter how or when you connect with us, KFC will be making the best chicken, hands down, for generations to come.
In addition to our growing global footprint, as a subsidiary of Yum! Brands (NYSE: YUM), we also get to collaborate on exciting projects with our sister brands, Taco Bell, Pizza Hut, and The Habit Burger Grill.
All you have to do is bring it.
Bring your individuality to the table. Bring your passion and grit. We’re all about our people. The Originals. Their ideas, stories, and unique contributions make us who we are. And we want you to be part of it.
Similar Jobs
Bilingual IT Service Desk Analyst
Top Benefits
About the role
Provide Level 1 support to KFC restaurant team members via telephone, email and online in response to technology incidents, service requests and how-to inquiries from initial contact to final resolution.
Provide Level 1 Restaurant Support (95%):
Provide efficient and courteous customer service via telephone, email or online Provide process related training to users, as necessary Adhere to departmental processes and procedures Contribute to improve the maturity of current operating processes and procedures
Cross-Functional Collaboration (5%):
Work with other support teams and/or 3rd party support partners to troubleshoot and resolve complex issues Actively participate in team training sessions (formal /informal)
Education/Certifications Preferred: ITIL Certification V4 or higher Required: Technical College degree or equivalent work experience Experience This role must have… 1-2 years of IT support services experience Bilingual- French Canadian language skills, both written and verbal Working knowledge and experience supporting a wide variety of hardware, software platforms, including POS servers, terminals and peripherals Strong Customer Service orientation with excellent listening skills, interpersonal, written and oral communication skills Solid analytical and problem-solving skills with the ability to recognize difficult situations and respond accordingly Working knowledge of ITSM tools (ServiceNow, Zendesk) General work conditions Meal and rest breaks in accordance with ESA Access to workplace accommodations under the Human Rights Code Safe working conditions, including policies for harassment and violence prevention Access to necessary technology and equipment (laptop, software, etc.) Work typically performed at a desk/computer workstation Standard office environment (clean, well-lit, temperature-controlled) Full-time hours Job demands Regular communication (in-person, virtual meetings, phone, email) Requires extended periods of sitting and computer use Travel This role does not require any travel
What makes KFC a great place to work?
Our People. We invest in people capability above all else, with a proven track record of developing internal talent to leadership levels across the business both in Canada and globally. We hire and develop people who lead with Smart, Heart and Courage to make a big impact on the business today and grow into leaders of the future.
Our Culture. We are known for a culture that rewards and recognizes bold results and promises everyone a seat at our table. We focus on your personal development as much as your professional development to ensure you can bring your best self to work.
Why you’ll love working here
Hybrid work model (2-3 days per week in office) Paid vacation and personal days, plus 10 paid KFC Canada holidays in addition to statutory holidays. Comprehensive health and dental benefits, including HSA and PSA options that allow you to personalize your coverage, plus life insurance and disability coverage, with employer-paid premiums Family-inclusive Employee Assistance Program (EAP) and virtual care Paid parental leave with salary top-up RRSP and DPSP retirement programs with employer matching Annual tuition reimbursement program Employee referral rewards And so much more!
Additional Information
This posting is for an existing vacancy.
We thank all applicants for their interest in joining KFC Canada; however, only those selected for further screening will be contacted. Applicants are assessed based on skills and experience relevant to the role. Canadian experience is not required.
KFC Canada is proud to be an equal opportunity employer. We are committed to building a diverse, inclusive, and authentic workplace where everyone feels they belong. In accordance with applicable laws, we are committed to providing reasonable accommodations throughout the recruitment and selection process to meet the needs of applicants. If you require accommodation at any stage of the hiring process, please let us know.
The expected salary range for this role is $55,000 to $72,000 CAD. Final compensation will be based on factors such as skills, experience, qualifications, and internal equity.
KFC Canada uses artificial intelligence (AI)-enabled tools to support certain aspects of the recruitment process, including application screening and assessment, in accordance with applicable legislation. All final hiring decisions are made by human decision-makers
About KFC
We’re KFC. The iconic, brand making world-famous finger lickin’ good fried chicken since 1952. Our unrivaled people and culture are the true heart and soul of our brand. It’s where our people promise comes to life every day. Where our employees can be their best selves, make a difference, and have fun — serving chicken and delighting customers at more than 34,000 restaurants in 150+ countries and territories around the world. There’s room for all people and voices at our table. Pull up a chair.
At the center of our restaurant system is the KFC Global division, which serves as our global Restaurant Support Center (RSC) headquartered in Dallas, TX. Here, we support our regional in-market teams, franchise business partners, and nearly one million team members who serve up our delicious fried chicken around the world.
We’re redefining what the future of work looks like. Our 15 business units partner to develop strategies, tools, and best practices for success. KFC Global offers a hybrid work environment — trusting our people to work their best way, whether in the office or at home.
No matter your role or function, everyone works with teams from across the globe to drive our shared vision — sharing the joy of our best-tasting fried chicken with the world. No matter how or when you connect with us, KFC will be making the best chicken, hands down, for generations to come.
In addition to our growing global footprint, as a subsidiary of Yum! Brands (NYSE: YUM), we also get to collaborate on exciting projects with our sister brands, Taco Bell, Pizza Hut, and The Habit Burger Grill.
All you have to do is bring it.
Bring your individuality to the table. Bring your passion and grit. We’re all about our people. The Originals. Their ideas, stories, and unique contributions make us who we are. And we want you to be part of it.