Top Benefits
About the role
The role of a Collections Specialist is pivotal in maintaining positive client relationships while ensuring timely collection of outstanding balances. This opportunity is ideal for someone who is detail-oriented, takes initiative, and communicates effectively. The successful candidate will thrive in a dynamic yet structured environment and bring proven experience in collections and customer service. You will be responsible for a variety of duties, including data entry, cash reconciliation, and contract cancellations, while working closely with a collaborative team. Strong problem-solving skills and the ability to handle sensitive client matters with care and professionalism are essential.
You will be required to work in office, in Downtown Toronto; just off of Union station.
Monday – Friday 9am-530pm however some flexibility may be required
Key Responsibilities
Oversee and manage the collections process for clients Deliver outstanding customer service (“Super Duper Service”) with a clear understanding of service level agreements and client relationship protocols. Reach out to clients regarding overdue balances, payments, and service-related questions. Negotiate payment terms and solutions with clients in accordance with company procedures. Maintain account aging in line with company standards. Handle client communications and accurately document updates across multiple platforms. Prepare and manage the daily pre-authorized debit (PAD) report in Excel for leadership review. Investigate and address billing discrepancies and invoice concerns. Process payments received via PAD, credit card, or cheque. Set up client payment plans in accordance with contractual terms. Coordinate with internal departments including service and legal teams. Perform a range of administrative and financial tasks as needed.
Performance Expectations
Meet individual KPIs and service standards for internal and external clients. Deliver strong performance in areas such as customer communication, cash collection, arrears management, direct debit setup, outbound call volumes, debtor aging, and collections efficiency. Maintain consistent attendance and punctuality.
Qualifications
Minimum of 3 years’ experience in a collections role. Strong ability to resolve challenging customer issues with professionalism. Outstanding verbal and written communication abilities. Advanced analytical thinking and investigative research skills.
Perks and Benefits
Paid day off on your birthday 3 weeks vacation Enhanced health and dental benefits Registered Retirement Savings Plan (RRSP) matching program Prime downtown location near Union Station Increased vacation entitlement after 2 and 5 years of service
Not the right fit? Search for Collections Specialist jobs in Toronto, Ontario, Canada
About The Portfolio Group
The Portfolio Group is a specialist recruitment agency dedicated to sourcing exceptional talent across four key divisions: Payroll, Credit Control, Procurement and HR, Benefits & Reward.
We also provide comprehensive RPO solutions, partnering with businesses to streamline their recruitment processes.
Over 30 Years of Recruitment Excellence
Founded in 1988, we bring over three decades of industry expertise and a proven track record of recruiting at all levels across the UK and multiple industry sectors.
With offices in London, Manchester, Dublin, and Toronto, we deliver success in permanent, temporary, and contract recruitment, offering a fast, efficient, and consultative service backed by an impressive client base. Our commitment to strong client relationships, ethical recruitment practices, and passion for what we do sets us apart.
As of January 2025, The Portfolio Group is ranked #1 Recruitment Agency on Trustpilot based on over 2,500 reviews.
Comprehensive Recruitment Solutions
Beyond our core divisions, we also recruit for a range of business-critical functions, including but not limited to:
- Credit Control & Finance
- Governance, Risk Management & Compliance
- Health & Safety
- HR, Compensation, Benefits & Reward
- IT – Development, Projects & Services
- Legal Services
- Payroll & Tax
- Procurement & Supply Chain
- Sales, Marketing, PR & Communications
Award-Winning Recruitment Agency
The Portfolio Group has been recognised for its excellence in recruitment, earning accolades such as:
- The Sunday Times 100 Best Small Companies to Work For (most recently in 2017)
- The Sunday Times Fast Track 100 (twice)
- The Recruiter Hot 100 (2021)
- Shortlisted for Recruitment Agency of the Year – Medium (50-99 employees) in 2021
Contact Us 📍 London & the South: +44 207 247 9455 📍 Manchester & the North: +44 161 836 9949 📍 Dublin & the Republic of Ireland: 1800800281 📍 Toronto: +1 (647) 660 1581
Similar Jobs
Top Benefits
About the role
The role of a Collections Specialist is pivotal in maintaining positive client relationships while ensuring timely collection of outstanding balances. This opportunity is ideal for someone who is detail-oriented, takes initiative, and communicates effectively. The successful candidate will thrive in a dynamic yet structured environment and bring proven experience in collections and customer service. You will be responsible for a variety of duties, including data entry, cash reconciliation, and contract cancellations, while working closely with a collaborative team. Strong problem-solving skills and the ability to handle sensitive client matters with care and professionalism are essential.
You will be required to work in office, in Downtown Toronto; just off of Union station.
Monday – Friday 9am-530pm however some flexibility may be required
Key Responsibilities
Oversee and manage the collections process for clients Deliver outstanding customer service (“Super Duper Service”) with a clear understanding of service level agreements and client relationship protocols. Reach out to clients regarding overdue balances, payments, and service-related questions. Negotiate payment terms and solutions with clients in accordance with company procedures. Maintain account aging in line with company standards. Handle client communications and accurately document updates across multiple platforms. Prepare and manage the daily pre-authorized debit (PAD) report in Excel for leadership review. Investigate and address billing discrepancies and invoice concerns. Process payments received via PAD, credit card, or cheque. Set up client payment plans in accordance with contractual terms. Coordinate with internal departments including service and legal teams. Perform a range of administrative and financial tasks as needed.
Performance Expectations
Meet individual KPIs and service standards for internal and external clients. Deliver strong performance in areas such as customer communication, cash collection, arrears management, direct debit setup, outbound call volumes, debtor aging, and collections efficiency. Maintain consistent attendance and punctuality.
Qualifications
Minimum of 3 years’ experience in a collections role. Strong ability to resolve challenging customer issues with professionalism. Outstanding verbal and written communication abilities. Advanced analytical thinking and investigative research skills.
Perks and Benefits
Paid day off on your birthday 3 weeks vacation Enhanced health and dental benefits Registered Retirement Savings Plan (RRSP) matching program Prime downtown location near Union Station Increased vacation entitlement after 2 and 5 years of service
Not the right fit? Search for Collections Specialist jobs in Toronto, Ontario, Canada
About The Portfolio Group
The Portfolio Group is a specialist recruitment agency dedicated to sourcing exceptional talent across four key divisions: Payroll, Credit Control, Procurement and HR, Benefits & Reward.
We also provide comprehensive RPO solutions, partnering with businesses to streamline their recruitment processes.
Over 30 Years of Recruitment Excellence
Founded in 1988, we bring over three decades of industry expertise and a proven track record of recruiting at all levels across the UK and multiple industry sectors.
With offices in London, Manchester, Dublin, and Toronto, we deliver success in permanent, temporary, and contract recruitment, offering a fast, efficient, and consultative service backed by an impressive client base. Our commitment to strong client relationships, ethical recruitment practices, and passion for what we do sets us apart.
As of January 2025, The Portfolio Group is ranked #1 Recruitment Agency on Trustpilot based on over 2,500 reviews.
Comprehensive Recruitment Solutions
Beyond our core divisions, we also recruit for a range of business-critical functions, including but not limited to:
- Credit Control & Finance
- Governance, Risk Management & Compliance
- Health & Safety
- HR, Compensation, Benefits & Reward
- IT – Development, Projects & Services
- Legal Services
- Payroll & Tax
- Procurement & Supply Chain
- Sales, Marketing, PR & Communications
Award-Winning Recruitment Agency
The Portfolio Group has been recognised for its excellence in recruitment, earning accolades such as:
- The Sunday Times 100 Best Small Companies to Work For (most recently in 2017)
- The Sunday Times Fast Track 100 (twice)
- The Recruiter Hot 100 (2021)
- Shortlisted for Recruitment Agency of the Year – Medium (50-99 employees) in 2021
Contact Us 📍 London & the South: +44 207 247 9455 📍 Manchester & the North: +44 161 836 9949 📍 Dublin & the Republic of Ireland: 1800800281 📍 Toronto: +1 (647) 660 1581