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Description Reporting to the Divisional Retail Manager, you will provide regular business updates including reports on volume, revenue, and other company KPI’s. There is travel required up to (50% of the time) and the role will require some evening/weekend work based on operational requirements.

Responsibilities

• Responsible for the day to day operation of the locations within Quebec
• Responsible for managing staffing & recruitment for all Retail, SRR and Clerical Operations Support
• Accountable for managing the region's talent development, recruitment retention and training
• Conduct store and terminal visits to ensure stores are operating according to national standards. Checks to include inventory management, store cleanliness, brand standards and equipment checks
• Manage the store's budget to ensure GL is accurate and relevant
• Provide monthly / quarterly reports as required to the Divisional Retail Manager
• Monitor and track volume, revenue and Retail KPI's via Qlikview, PROS reports and Credits/Voids report
• Track competitive analysis as required
• Provide leadership to Retail team and support representatives through development, training and the Attendance Awareness Program
• Attend Management meetings as required
• Assist with territory management within the region to include: training, provide information, customer inquiries and act as Operations liaison for Agents, Staples, PUDO, Michaels and Drop Boxes

Qualifications

• Three to Five years Management experience preferred or related Purolator experience
• Ability to successfully manage multiple tasks in a fast paced environment
• Decisive and competent self-starter
• Excellent interpersonal and relationship building skills
• Must be able to build and promote a well-functioning team environment
• Exemplary oral and written communication skills required
• Ability to travel up to 75%
• Knowledge of Microsoft office: Word, Excel, Power Point, PROS, SAP: TMS, Portal
• Financial Acumen

POSTING DETAILS Location: 518 - Quebec City

Working Conditions: Retail Center Environment; On the Road

Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs. Reports to: Manager Retail Divisional

Purolator is an equal opportunity employer committed to diversity and inclusion . We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com . To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com .