Who you are

• BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
• Experience participating in the complete product development lifecycle of web and/or software applications
• Experience in user experience design or leading design teams in a software-first environment (start-up, agency, or enterprise)
• Experience working in an agile or incremental development environment
• Experience working with design tools such as Figma, Miro, or similar collaboration platforms
• Experience using AI in product development or design practice, whether that's working with AI-powered tools, designing AI-driven features, or thinking critically about AI's role in user experiences
• 1+ years of experience managing people and/or leading design teams
• 7+ years of experience in Product Design and/or Interaction Design
• Strong relationship-building skills with a track record of influencing and advocating for design across teams
• Passion for growing and mentoring designers
• A portfolio that shows how you lead teams to solve complex problems with clean, user-centered solutions
• Strong skills in Interaction Design, Visual Design, and Information Architecture
• Excellent communication and collaboration skills, with the ability to explain design decisions and build alignment across different stakeholders
• Experience designing for enterprise HR systems, people analytics, or data visualization is a plus
• A growth mindset with initiative, adaptability, and a collaborative approach
• Experience creating accessible designs that meet WCAG 2.0/2.1 AA guidelines is a plus

What the job involves

• We're looking for a UX Manager to lead a team of talented designers working on ServiceNow's people products, HR tools, and data & analytics platforms. You'll champion design excellence while creating employee experiences that transform how our 23,000+ ServiceNow employees use essential workplace tools
• This role is unique: the solutions your team designs directly impact ServiceNow employees every day and help inform our customer-facing products. When we customize and improve ServiceNow's platform for our own needs, those insights feed back into products used by millions worldwide
• Manage, coach, and mentor a team of 4-6 UX Designers, fostering growth in craft, collaboration, and strategic thinking
• Provide regular feedback, career guidance, and development opportunities aligned with individual goals and team priorities
• Build a culture of innovation, inclusivity, and continuous learning
• Drive execution excellence
• Oversee design execution from discovery through delivery, keeping experiences intuitive, scalable, and aligned with the Now Platform
• Ensure design work delivers measurable user value and business impact across people products, HR systems, and analytics tools
• Guide your team through rapid iteration, distilling complex enterprise problems into clean, human-centered solutions
• Champion design quality and consistency while encouraging innovation in new product areas
• Drive adoption of AI design patterns, making sure they're thoughtfully integrated into workflows and deliver real value to users
• Help your team spot opportunities where AI can improve decision-making, productivity, and user experiences
• Collaborate with design system and platform teams to build reusable AI patterns that scale across ServiceNow
• Develop strong relationships with Technical Product, Business Product, and Engineering partners to align on priorities and shape product roadmaps
• Collaborate across Experience Design, including strategy, research, content, accessibility, and design systems, to deliver well-rounded solutions
• Act as a design advocate, communicating design rationale clearly and championing user needs in cross-functional discussions
• Partner with data and analytics stakeholders to make sure design solutions surface insights effectively
• Support and inform UX strategy across your product portfolio, aligning with broader Digital Technology and business objectives
• Promote end-to-end design thinking practices within your team and among product partners
• Contribute to the evolution of the Digital Technology Experience Design engagement model
• Work with design leadership and peers to deliver cohesive experiences across the ServiceNow employee ecosystem

Benefits

• Commuter benefits
• Annual learning stipends
• Work from home opportunities
• Generous family leave
• Matched donations
• Flexible PTO
• 401(k) matching
• Paid volunteer time