Director, Facilities, Operations & Physical Security
Top Benefits
About the role
Why You’ll Love Working Here
- high-performance, people-focused culture
- our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
- learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth
- membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security
- competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account).
- optional post-retirement health and dental benefits subsidized at 50%
- yoga classes, meditation workshops, nutritional consultations, and wellness seminars
- the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers
Job Summary The Director, Facilities, Operations & Physical Security, reporting to the Vice President, Corporate Services , is a senior leadership role responsible for ensuring the strategic management, operational excellence, and physical security of the organization’s facilities and workplace services. The Director oversees the planning, maintenance, and optimization of corporate facilities, workplace operations, and guest experience programs. This role ensures a safe, efficient, and welcoming environment that enables employees and stakeholders to perform at their best, while aligning facilities and operational strategies with organizational goals, compliance obligations, and sustainability objectives.
The Director leads a multidisciplinary team including Facilities Operations, AV & Technology Specialists, a Senior Physical Security Analyst, Guest Relations and Reception Services, and oversees vendor relationships for catering and related workplace services.
What You Will Do Strategic Leadership
- Provide vision and leadership for facilities, operations, and physical security functions, ensuring alignment with organizational strategy and business needs.
- Develop and implement multi-year plans for facilities management, infrastructure renewal, and workplace optimization.
- Build and lead a high-performing team, fostering a culture of service excellence, accountability, and collaboration.
- Oversee vendor and contractor relationships to ensure service quality, performance, and compliance with organizational standards.
Facilities Management
- Lead the planning, maintenance, and continuous improvement of all corporate facilities and physical assets.
- Ensure compliance with applicable building codes, health and safety standards, and environmental regulations.
- Manage operating and capital budgets related to facilities and workplace operations.
- Monitor building systems and maintenance programs to ensure reliability, sustainability, and cost efficiency.
Operations & Workplace Services
- Drive operational efficiency through process improvements, standardization, and technology adoption.
- Lead the development and execution of sustainability and energy management programs to support corporate ESG goals.
- Partner with IT, HR, and other departments to support hybrid work models and evolving workplace requirements.
- Oversee meeting room operations, AV technology, and scheduling systems to ensure high-quality and reliable meeting experiences.
- Ensure service continuity and readiness across all workplace functions, including reception, guest services, and catering oversight.
Physical Security & Risk Management
- Develop, implement, and maintain physical security strategies, policies, and procedures to protect people, property, and assets.
- Oversee access control systems, surveillance, and incident management processes.
- Conduct regular risk assessments and ensure the implementation of mitigation measures.
- Liaise with law enforcement, emergency services, and external security providers as required.
- Promote a culture of safety, preparedness, and awareness across the organization.
Guest Experience & Front-of-House Operations
- Lead the Guest Relations and Reception teams to deliver a professional, safe, and welcoming environment for employees and visitors.
- Oversee visitor management protocols, hospitality standards, and customer service training.
- Ensure front-of-house operations are consistent, efficient, and aligned with organizational values and branding.
- Implement mechanisms for feedback and continuous improvement in guest experience.
What You Bring
- Bachelor’s degree or Community College designation in Facilities Management, Engineering, Business Administration, or a related discipline.
- Minimum of 10 years of progressive leadership experience in facilities management, operations, or security within a complex organizational environment.
- Strong technical knowledge of building systems, workplace technologies, and compliance requirements.
- Demonstrated ability to lead multidisciplinary teams and manage cross-functional projects.
- Proven financial management skills, including experience managing capital and operating budgets.
- Exceptional communication, stakeholder management, and crisis response skills.
- Preferred Certifications: CFM - Certified Facility Manager), PSP - Physical Security Professional, PMP - Project Management Professional, LEED Accreditation or equivalent sustainability credential.
About HOOPP (Healthcare of Ontario Pension Plan)
Established in 1960, the Healthcare of Ontario Pension Plan (HOOPP) is a multi-employer defined benefit pension plan for Ontario's hospital and community-based healthcare sector. We serve more than 460,000 members who provide valued healthcare services at more than 670 employers across the province. At HOOPP, we exist to provide a stable and reliable pension for our members that starts in retirement and is paid for life. As one of Canada's largest and most respected pension plans, HOOPP's net assets reached $112.6 billion at the end of 2023 and our funded status remained strong at 115%. HOOPP's core values - professional, accountable, collaborative, compassionate and trustworthy - guide our every interaction with our members, employers and employees.
We've become one of Canada's leading pension plans by consistently challenging ourselves and embracing innovation. From our unique investment management approach to our innovative technology and thought-provoking research, we constantly seek to push the boundaries, and we do this by hiring passionate, forward-thinking people. Our high-performance culture, which spans our head office in Toronto and our office in London (UK), is founded on collaboration, respect and belonging. HOOPP is an equal opportunity employer and we're proud of our diversity. We select applicants for employment solely on the basis of their qualifications. Should you require accommodation because of a disability during the recruitment and selection process, please contact our Human Resources team. We will be happy to consult with you so that arrangements can be made for reasonable accommodation.
Director, Facilities, Operations & Physical Security
Top Benefits
About the role
Why You’ll Love Working Here
- high-performance, people-focused culture
- our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
- learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth
- membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security
- competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account).
- optional post-retirement health and dental benefits subsidized at 50%
- yoga classes, meditation workshops, nutritional consultations, and wellness seminars
- the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers
Job Summary The Director, Facilities, Operations & Physical Security, reporting to the Vice President, Corporate Services , is a senior leadership role responsible for ensuring the strategic management, operational excellence, and physical security of the organization’s facilities and workplace services. The Director oversees the planning, maintenance, and optimization of corporate facilities, workplace operations, and guest experience programs. This role ensures a safe, efficient, and welcoming environment that enables employees and stakeholders to perform at their best, while aligning facilities and operational strategies with organizational goals, compliance obligations, and sustainability objectives.
The Director leads a multidisciplinary team including Facilities Operations, AV & Technology Specialists, a Senior Physical Security Analyst, Guest Relations and Reception Services, and oversees vendor relationships for catering and related workplace services.
What You Will Do Strategic Leadership
- Provide vision and leadership for facilities, operations, and physical security functions, ensuring alignment with organizational strategy and business needs.
- Develop and implement multi-year plans for facilities management, infrastructure renewal, and workplace optimization.
- Build and lead a high-performing team, fostering a culture of service excellence, accountability, and collaboration.
- Oversee vendor and contractor relationships to ensure service quality, performance, and compliance with organizational standards.
Facilities Management
- Lead the planning, maintenance, and continuous improvement of all corporate facilities and physical assets.
- Ensure compliance with applicable building codes, health and safety standards, and environmental regulations.
- Manage operating and capital budgets related to facilities and workplace operations.
- Monitor building systems and maintenance programs to ensure reliability, sustainability, and cost efficiency.
Operations & Workplace Services
- Drive operational efficiency through process improvements, standardization, and technology adoption.
- Lead the development and execution of sustainability and energy management programs to support corporate ESG goals.
- Partner with IT, HR, and other departments to support hybrid work models and evolving workplace requirements.
- Oversee meeting room operations, AV technology, and scheduling systems to ensure high-quality and reliable meeting experiences.
- Ensure service continuity and readiness across all workplace functions, including reception, guest services, and catering oversight.
Physical Security & Risk Management
- Develop, implement, and maintain physical security strategies, policies, and procedures to protect people, property, and assets.
- Oversee access control systems, surveillance, and incident management processes.
- Conduct regular risk assessments and ensure the implementation of mitigation measures.
- Liaise with law enforcement, emergency services, and external security providers as required.
- Promote a culture of safety, preparedness, and awareness across the organization.
Guest Experience & Front-of-House Operations
- Lead the Guest Relations and Reception teams to deliver a professional, safe, and welcoming environment for employees and visitors.
- Oversee visitor management protocols, hospitality standards, and customer service training.
- Ensure front-of-house operations are consistent, efficient, and aligned with organizational values and branding.
- Implement mechanisms for feedback and continuous improvement in guest experience.
What You Bring
- Bachelor’s degree or Community College designation in Facilities Management, Engineering, Business Administration, or a related discipline.
- Minimum of 10 years of progressive leadership experience in facilities management, operations, or security within a complex organizational environment.
- Strong technical knowledge of building systems, workplace technologies, and compliance requirements.
- Demonstrated ability to lead multidisciplinary teams and manage cross-functional projects.
- Proven financial management skills, including experience managing capital and operating budgets.
- Exceptional communication, stakeholder management, and crisis response skills.
- Preferred Certifications: CFM - Certified Facility Manager), PSP - Physical Security Professional, PMP - Project Management Professional, LEED Accreditation or equivalent sustainability credential.
About HOOPP (Healthcare of Ontario Pension Plan)
Established in 1960, the Healthcare of Ontario Pension Plan (HOOPP) is a multi-employer defined benefit pension plan for Ontario's hospital and community-based healthcare sector. We serve more than 460,000 members who provide valued healthcare services at more than 670 employers across the province. At HOOPP, we exist to provide a stable and reliable pension for our members that starts in retirement and is paid for life. As one of Canada's largest and most respected pension plans, HOOPP's net assets reached $112.6 billion at the end of 2023 and our funded status remained strong at 115%. HOOPP's core values - professional, accountable, collaborative, compassionate and trustworthy - guide our every interaction with our members, employers and employees.
We've become one of Canada's leading pension plans by consistently challenging ourselves and embracing innovation. From our unique investment management approach to our innovative technology and thought-provoking research, we constantly seek to push the boundaries, and we do this by hiring passionate, forward-thinking people. Our high-performance culture, which spans our head office in Toronto and our office in London (UK), is founded on collaboration, respect and belonging. HOOPP is an equal opportunity employer and we're proud of our diversity. We select applicants for employment solely on the basis of their qualifications. Should you require accommodation because of a disability during the recruitment and selection process, please contact our Human Resources team. We will be happy to consult with you so that arrangements can be made for reasonable accommodation.