Customer Services Assistant 1
About the role
Date closed: July 5, 2026 Job Type: Temporary Affiliation: CUPE Location: Ladner Pioneer Library Weekly Hours: 26 Schedule: Tuesday 12:30 pm to 8 pm; Wed 8:30 am to 12:30 pm; Thurs 4:00 pm to 8:00 pm; Fri 1:00 pm to 5:00 pm; Sat 9:30 am to 5:00 pm Job Start Date: July 6, 2026 Job End Date: Jan 8, 2027 Pay Grade: 5 Min Wage: $33.95 Max Wage: $34.75 THE POSITION: Under the direction of the Librarian 3, Library Supervisor 1, 2, 3 and 4 or their designate, the Customer Services Assistant 1 provides exceptional customer service and performs duties necessary for efficient library operations. HERE IS WHAT YOU CAN BRING: Demonstrated proficiency in customer service skills. Strong problem-solving skills required to interpret customer’s needs and offer solutions and alternatives. Ability to adapt quickly to changing situations and think on your feet. A broad interest in a variety of genres/authors. Demonstrated ability to use a computer including email, word processing, database searching and familiarity with automated library systems. Demonstrated proficiency and interest in using a variety of related digital devices. Ability to work independently and as part of a team. Strong interpersonal, oral and written communication skills. Ability to perform tasks with a high degree of accuracy and attention to detail. Accurate keyboarding skills of 30 wpm. Physical ability to perform the duties of the position. Aptitude and ability to perform basic troubleshooting of software and hardware. POSITION REQUIREMENTS: Completion of the following courses, or other equivalent courses from recognized institutions with library technician programs: UFV: two out of three of the following: LIBT 100: Introduction to Libraries LIBT 140: Library Public Services LIBT 145: Online Searching Or alternately, Langara: two out of three of the following: LIBR 1120: Philosophy and Functions LIBR 2416: Reference Resources and Services LIBR 1111: Online Search and Information Handling Up to six months work related and on the job experience. Criminal Record check is required. Fraser Valley Regional Library is committed to maintaining a diverse and inclusive workplace and recognizes that a working environment that encourages input from all perspectives can only enhance our services to the public. We invite candidates who bring a diversity of thought, skills, and experiences to apply and thank you in advance for your interest and contributions.
About Fraser Valley Regional Library
MISSION Opening Minds. Enabling Dreams.
VISION Improving the quality of life for our communities through knowledge, ideas and experiences.
VALUES We value development that invests in the enjoyment, lifelong learning, literacy and the vibrant health of communities.
We value open access to library services and materials that remove barriers associated with education, technology, culture, economics and physical disadvantage.
We value and celebrate diversity as integral to an inclusive, vibrant community.
We value our responsive, courteous and friendly staff as the foundation of Fraser Valley Regional Library's service and success.
We seek collaboration and partnerships to maximize our potential to serve our customers and communities.
We value innovation as it gives us freedom to grow and take risks to find creative solutions and better serve our public in a fiscally responsible manner.
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Customer Services Assistant 1
About the role
Date closed: July 5, 2026 Job Type: Temporary Affiliation: CUPE Location: Ladner Pioneer Library Weekly Hours: 26 Schedule: Tuesday 12:30 pm to 8 pm; Wed 8:30 am to 12:30 pm; Thurs 4:00 pm to 8:00 pm; Fri 1:00 pm to 5:00 pm; Sat 9:30 am to 5:00 pm Job Start Date: July 6, 2026 Job End Date: Jan 8, 2027 Pay Grade: 5 Min Wage: $33.95 Max Wage: $34.75 THE POSITION: Under the direction of the Librarian 3, Library Supervisor 1, 2, 3 and 4 or their designate, the Customer Services Assistant 1 provides exceptional customer service and performs duties necessary for efficient library operations. HERE IS WHAT YOU CAN BRING: Demonstrated proficiency in customer service skills. Strong problem-solving skills required to interpret customer’s needs and offer solutions and alternatives. Ability to adapt quickly to changing situations and think on your feet. A broad interest in a variety of genres/authors. Demonstrated ability to use a computer including email, word processing, database searching and familiarity with automated library systems. Demonstrated proficiency and interest in using a variety of related digital devices. Ability to work independently and as part of a team. Strong interpersonal, oral and written communication skills. Ability to perform tasks with a high degree of accuracy and attention to detail. Accurate keyboarding skills of 30 wpm. Physical ability to perform the duties of the position. Aptitude and ability to perform basic troubleshooting of software and hardware. POSITION REQUIREMENTS: Completion of the following courses, or other equivalent courses from recognized institutions with library technician programs: UFV: two out of three of the following: LIBT 100: Introduction to Libraries LIBT 140: Library Public Services LIBT 145: Online Searching Or alternately, Langara: two out of three of the following: LIBR 1120: Philosophy and Functions LIBR 2416: Reference Resources and Services LIBR 1111: Online Search and Information Handling Up to six months work related and on the job experience. Criminal Record check is required. Fraser Valley Regional Library is committed to maintaining a diverse and inclusive workplace and recognizes that a working environment that encourages input from all perspectives can only enhance our services to the public. We invite candidates who bring a diversity of thought, skills, and experiences to apply and thank you in advance for your interest and contributions.
About Fraser Valley Regional Library
MISSION Opening Minds. Enabling Dreams.
VISION Improving the quality of life for our communities through knowledge, ideas and experiences.
VALUES We value development that invests in the enjoyment, lifelong learning, literacy and the vibrant health of communities.
We value open access to library services and materials that remove barriers associated with education, technology, culture, economics and physical disadvantage.
We value and celebrate diversity as integral to an inclusive, vibrant community.
We value our responsive, courteous and friendly staff as the foundation of Fraser Valley Regional Library's service and success.
We seek collaboration and partnerships to maximize our potential to serve our customers and communities.
We value innovation as it gives us freedom to grow and take risks to find creative solutions and better serve our public in a fiscally responsible manner.