Work Location:

Halifax, Nova Scotia, Canada

Hours:

35

Line of Business:

TD General

Pay Details:

71 000 $/$71,000 - 111 700 $/$111,700 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Quebec (Laval, Montreal), Ontario (Etobicoke, Toronto, North York, Burlington, and Peterborough), Atlantic Canada (Halifax, Saint John), Calgary and Edmonton, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers

Job Description

The Estimate Review Team Manager is responsible for leading a flexible workforce of Residential Estimate Review Experts across Canada. This individual will thrive in a fast-paced, changing environment and excel at steering the team towards achieving productivity goals while balancing evolving business requirements.

Team Leadership Accountabilities

• Lead and motivate a team to meet productivity goals and objectives.
• Evaluate performance and address or escalate performance issues promptly.
• Develop and nurture relationships with internal TD partners and external vendors.
• Help with problem solving complex estimating problems.
• Take proactive steps in resolving customer complaints through internal and external channels.
• Create and drive Pulse Action plans on an annual basis for continuous improvement.
• Assist in completing Workday actions throughout the year.
• Manage schedules and queues to ensure prompt actions are maintained.

Business Operations

• Mitigate risks by implementing key controls.
• Understand technical and business aspects of Residential services to identify synergies and areas for improvement.
• Lead initiatives to drive savings, increase efficiencies, and boost team capacity.
• Ensure sound business decisions and prioritize key areas of focus for the team.

Financial Management

• Manage expenses in accordance with the TD organizational expense policy.
• Foster team engagement and develop an agile workforce to optimize oversight of residential spend.
• Lead the team in executing strategic projects and initiatives.

Employee/Team Development

• Build a culture of inclusion and align a diverse team with TDI’s shared business vision.
• Continuously enhance knowledge and expertise within the team.
• Facilitate knowledge transfer and professional development.

Job Requirements

• Proven experience in team leadership and management.
• Strong ability to lead teams through dynamic, fast-paced environments.
• Excellent problem-solving skills with a proactive approach to customer complaints.
• Comprehensive understanding of business and technical aspects of property claims services.
• Knowledge of Xactanalysis's administrative and reporting functions is preferred.
• Strong financial management skills, particularly in overseeing team expenditures.
• Commitment to fostering an inclusive and engaged team
• Reporting skills, creation, maintenance and communication of the reports with the ability to provide insights in executive summary format

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet