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Integrity Tool & Mold, Inc. logo

Customer Experience & Administrative Coordinator

Oldcastle, ON
Mid Level
full_time

Top Benefits

Health and dental benefits
Company-matched pension plan
Performance-based bonuses

About the role

Integrity is actively recruiting a Customer Experience & Administrative Coordinator to join our expanding team.

As the Customer Experience & Administrative Coordinator, you will be required to perform a variety of clerical tasks, including, but not limited to, assisting customers and program management team, entering data, creating reports and providing clerical support.

This position will report directly to the Sales Account Manager.

We offer competitive wages, compensation for travel, health and dental benefits, a company-matched pension plan, performance based bonuses, an employee reward and recognition program, as well as many other means of employee appreciation throughout the year.

Primary Duties and Responsibilities:

  • Assist visiting customers by anticipating and responding to their needs during their time on-site

  • Communicate with Program Management and Sales teams on various job-related topics

  • Assist with POs for outsource validations

  • Coordinate and manage employee travel

  • Utilize a variety of softwares to enter and maintain company data

  • Create and present reports using various softwares

  • Prepare for and attend meetings as required

  • Assist Program Management department with administrative tasks

Required Qualifications:

  • Strong customer service in interpersonal skills

  • Post-secondary in Office Administration

  • 2-4 years experience as an administrative role an asset, but not required

  • Experience with Microsoft Suites

  • Professional attitude and strong work ethic

Company Overview:

Integrity has been specializing in custom plastic injection molds primarily for the automotive industry since 2000. Our main areas of expertise include, but are not limited to, standard injection, multi-shot rotary, chrome grill products, and large interior trim.

We currently employ 750+ highly skilled team members, operating out of 4 locations, with 12 facilities globally. Corporate headquarters is located in Oldcastle (Windsor), Canada, with additional full capability facilities in Pulaski, Tennessee, Queretaro, Mexico, and Treviso, Italy.

Although our presence is global, we have continued to maintain a team-based atmosphere throughout all facilities. We consistently invest in state-of-the-art equipment and technology, and promote continuous improvement in all departments. We strongly encourage the growth and development of our personnel, and thus we offer opportunities for accelerated advancement.

About Integrity Tool & Mold, Inc.

Machinery Manufacturing
201-500

As a global leader in the tool and mold industry, Integrity provides design, build, manufacture, repair and maintenance solutions for our client’s around the world. We’re known for the diversity in the projects we handle – small to large scale, simple to complex and a complete range of mold commodities.