Who We Are:

Join the dynamic team at ActiveCoTechnology Management, a New Charter Technologies Company, a leader in reshaping IT Management since 1999. We pride ourselves on using innovative techniques to deliver outstanding support services to small and medium-sized businesses across North America. At ActiveCo, we foster an exceptional culture to embrace diversity and create an inclusive and collaborative work environment. We believe in working hard, having fun, strategizing nonstop, and never giving up.

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We are seeking a Client Success & Operations Strategist (in other companies this person could hold the title of Client Coordinator, Office Administrator, or Executive Assistant), who thrives in a dynamic environment supporting operations, administration, and client engagement.

You will support key operational areas of the business while also working closely with company leadership and clients. The ideal candidate is comfortable interacting with clients, managing internal logistics, coordinating communications, and proactively ensuring the business runs smoothly day-to-day.

This is a high-impact role with many advancement opportunities including a clear path to becoming a vCIO (Virtual Chief Information Officer) — one of our company’s most strategic client-facing leadership positions. You will gain broad exposure across departments, while building toward a leadership role in client management.

Key Responsibilities

Client Engagement & Account Support

• Assist vCIOs with vendor communications, research, and procurement of hardware and software for clients
• Maintain accurate and well-organized documentation for client environments and communications
• Contact clients via phone and email to resolve inquiries and obtain missing information
• Assist with client invoice reconciliation and billing accuracy
• Begin managing small client accounts under the guidance of a senior vCIO
• Learn the responsibilities and expectations of a vCIO with the goal of internal promotion

Office Operations & Administration

• Answer and route incoming phone calls to appropriate team members or departments
• Take and deliver accurate phone messages when necessary
• Assist with the preparation, formatting, and coordination of internal documents, reports, and meeting materials
• Manage office setup and logistics for meetings, internal events, and company functions
• Maintain a clean, organized, and professional office environment
• Coordinate printing, shipping, and other administrative needs

Executive & Leadership Support

• Provide administrative support to the President
• Assist with internal project coordination and follow-up on cross-departmental action items
• Help prepare leadership communications and meeting materials
• Serve as an operational support partner for executive-driven initiatives

Marketing & Client Communication Support

• Plan, script, and coordinate the monthly video-based service bulletin sent to clients
• Assist in the execution of local marketing and sales initiatives, such as trade show booths, branded materials, and vendor event support
• Help organize and deliver client-facing communication pieces in partnership with marketing and leadership teams

Internal Culture & Staff Events

• Plan and coordinate internal staff events, seasonal parties, and employee engagement activities
• Support internal communications and employee announcements as needed

Physical Requirements:

Must be able to work in-office in Port Coquitlam, BC and perform standard office functions (sitting, typing, phone use, light lifting).

Join ActiveCo and Customize Your Benefits:

At ActiveCo, we understand that your needs are unique, which is why we offer you the flexibility to design a benefits package that suits you best. When you join our team, you'll have access to:

• Flexible Vacation Policy
• Professional Development Fund
• Personalized Health and Dental Coverage
• Fully remote schedule
• Dynamic Company Culture

We prioritize your well-being and growth. Join us and create a benefits package that reflects your priorities and aspirations, putting you in control of your future.

Salary:

CAD 38,000 - 50,000 Depending on experience, skills and competencies.

Information for Applicants:

Upon receipt of your application, you will be sent a link to complete a PI Survey, this needs to be completed to be considered for the position.

At ActiveCo Technology Management, we embrace diversity and strive to create an inclusive and collaborative work environment. We believe in Extreme Ownership, Passion, Teamwork, Continuous Improvement, Honesty & Integrity, Diligence, and Excellence as our Core Values.

If you're passionate about delivering exceptional service and want to work with a company that shares your values, please apply today.

ActiveCo, a New Charter Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. ActiveCo, a New Charter Technologies Company, recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.