Working at Walker

At Walker, your contribution matters. Become part of a team you can count on and where your health and safety are our priority. Our team of more than 1200 people work in environmental waste management and recovery, renewable energy, paving and construction, aggregates, and emulsions chemistries. We are a fifth-generation, family-owned company founded in 1887, operating from our base in the Niagara Region with facilities across Canada and the United States. We care about the environment, each other, and our neighbours, and give back to our communities . Join us on our journey to build a sustainable future, together.

About the Job:

Build your future with us. If you're organized, detail-oriented, and take pride in delivering great service—this could be the perfect role for you.

Reporting directly to the Sales Manager – Niagara Region , the Scale House Operator is responsible for accurately weighing and ticketing trucks entering and exiting the quarry. You’ll be the first point of contact for many of our customers and haulers, helping ensure smooth and efficient operations at the scale house while delivering a high level of service and professionalism.

What You’ll Be Doing:

• Accurately weigh and document trucks entering and leaving the quarry to ensure compliance with load and safety regulations.
• Respond to customer inquiries related to products, materials, and orders—referring to Sales as needed.
• Handle basic customer complaints, document concerns, and forward them appropriately for resolution.
• Process payments (credit card) and maintain organized records of orders and receipts.
• Open and close the scale house, ensuring that systems such as computers and security are functioning properly.
• Maintain communication with team members via CB radio and with external contacts via phone and email.

Here’s What You Need:

This role requires someone with strong initiative, attention to detail, and excellent interpersonal skills. You’ll be juggling multiple priorities throughout the day, so staying organized and customer-focused is essential.

• High school diploma or equivalent required; post-secondary education or relevant experience preferred.
• Proven customer service experience.
• Flexibility to work at various locations across the Niagara Region, with shifts between 7:00 AM and 5:00 PM.
• Basic knowledge of computer systems for data entry and generating reports.
• Self-motivated and able to work independently with limited supervision.
• Strong verbal and written communication skills across multiple formats (in-person, phone, email).
• Ability to maintain accurate records and manage payment processing.
• Professional, courteous, and tactful in daily interactions.
• Adaptable and comfortable working with diverse teams and changing priorities. Strong multitasking skills in a fast-paced environment.

What’s in it for you

• You become part of a team you can count on
• A comprehensive total rewards package and benefits to support your wellbeing
• Leaders who support your growth and success
• A workplace that provides the best health & safety practices in industry
• Give back to your community with two paid volunteer days annually and opportunities to become involved in events

At Walker, your contribution matters. If you share our commitment to giving back to your community and caring about the environment we’d love to hear from you. Our workplaces strive to reflect the diversity of the communities in which we operate. We welcome applications from qualified candidates of all ethnicities, race, religions, gender identities and expression, Indigenous communities, and persons with disabilities.

Should you require any accommodation in applying for this role, or throughout the interview process, please let us know when contacted and we will work with you to meet your needs. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.