The Role

We are seeking a detail-oriented and proactive Credit Specialist to join a growing team. Reporting to the Credit Manager, you will oversee the collection process for a portfolio of Credit Card and Commercial Accounts. You will play a key role in maintaining strong credit practices while balancing customer relationships.

Advantages

• $60–65K base
• 3 weeks’ vacation + 5 days sick leave + 5 additional days
• Health benefits starting after 90 days (company-paid premiums)
• 3.5% RRSP match from day one
• Fuel/product discounts and partial gym membership reimbursement after 90 days
• Training and professional development support

Responsibilities

• Evaluate accounts and provide analysis, findings, and recommendations to determine credit terms, including dollar and time limits
• Work with the Credit Manager to review and adjust credit terms as needed, and suspend or revoke credit as necessary
• Enforce company credit policies while maintaining a customer-focused approach
• Maintain accurate documentation and records in customer credit files
• Manage pre-authorized debits and initiate credits/adjustments within policy limits
• Identify problem accounts and provide regular updates to the Credit Manager
• Manage aged debtor listings for various Credit Card and Commercial Accounts
• Negotiate payment arrangements with delinquent customers
• Review customer accounts regularly to maintain an appropriate level of credit risk
• Coordinate collections with third-party agencies or legal professionals when necessary

Requirements

• Diploma or Degree in Business, Accounting, Finance, or related field
• 3+ years of accounts receivable and collections experience in a fast-paced, high-volume environment
• Strong computer skills, including proficiency in Microsoft Office suite
• Ability to communicate effectively in both English and French
• Proven judgment and decision-making skills, with a focus on customer satisfaction
• Excellent attention to detail and accuracy
• Ability to handle difficult customers with professionalism, tact, and diplomacy
• Ability to multi-task and manage competing priorities and deadlines
• Experience in the energy industry (distribution, retail, wholesale) is an asset