Communications Coordinator

Calgary Homeless Foundation guides the fight against homelessness. Working in alignment with governments and collaboratively with service providers and community partners, we help translate complex system needs into coordinated, efficient ground-level action that maximizes the impact of every resource and creates lasting pathways out of homelessness.

We are uniquely positioned to observe the many challenges facing our city and strengthen the entire sector through strategic leadership, forward-thinking capacity development, and hands-on, day-to-day support.

Our comprehensive data warehouse reveals the full picture of homelessness in our community, enabling us to anticipate challenges and identify effective solutions. And we unite diverse stakeholders around shared goals and help address complex situations that no single agency can solve alone.

Our collective approach and focus on learning and evaluation equip us to address homelessness across our city while keeping the people experiencing it at the heart of our work. When the system works better together, more people find their way home.

We are looking for passionate, entrepreneurial, and talented people to join our action-oriented, high impact team.

The Position
The Communications Coordinator plays a key role in supporting the Stakeholder Engagement team through exceptional organization and project management. Reporting to the Director of Stakeholder Engagement, this role leads the planning and execution of events, manages stakeholder inquiries via email and phone, and ensures accurate tracking and documentation in Zoho CRM.
This position is responsible for coordinating team meetings, maintaining processes and collateral, and applying CHF’s grievance policy in stakeholder communications. It is a hands-on, detail-oriented role that supports CHF’s purpose to guide the fight against homelessness through efficient coordination and clear, responsive communication.

Our Staff
CHF staff are action-oriented individuals who are catalytic leaders, courageous collaborators, evidence inspired, and vision dedicated. They choose to bring their professional expertise and personal talents to the non-profit sector, to add value to the full community. They work cooperatively with others in a strong team environment; demonstrate flexibility in organizing and undertaking work; show a high degree of initiative, discernment and resourcefulness; exhibit excellent communication and relational skills; demonstrate thoughtfulness and intelligence in decision making; and are focused on creating positive outcomes for persons experiencing homelessness.

Accountabilities and Deliverables
Working with other members of the Stakeholder Engagement department, the Communications Coordinator is responsible for the following:

Event Planning & Project Management

• Lead planning, coordination, and execution of conferences, sponsorship activations, and stakeholder engagement events (including, but not limited to, the Art Smith Awards, Data That Makes a Difference, and the Longest Night of the Year).

• Manage event timelines, logistics, and post-event evaluations.

• Conduct event research, manage registrations, coordinate volunteers, and documentation.

Communications & Inquiry Management

• Monitor and manage info@calgaryhomeless.com inbox and CHF phonelines.

• Track all inquiries in Zoho CRM (or other comparable CRM), ensuring timely responses or triaging to the appropriate team member.

• Apply CHF’s grievance policy and procedures in all stakeholder communications.

Team Coordination & Documentation

• Schedule and support Stakeholder Engagement team meetings and team-building activities.

• Take detailed meetings notes and maintain accurate documentation of decisions and action items.

Administrative Support

• Maintain and update team documents, processes, and tracking sheets to support efficiency.

• Prepare summary reports and provide feedback for process improvements and integration.

• Marketing & Communications Support
  Assist with email marketing campaigns for corporate communications, including uploading, tracking, and reporting.

• Maintain organizational collateral and support marketing and administrative activities.

Other duties as assigned

Education and Experience

The ideal candidate will have the following qualifications:

• Post-secondary credentials in communications, marketing, public relations, or other relevant field.
• A minimum of 1-2 years’ working experience.
• Excellent project management and organizational skills with the ability to work on multiple projects simultaneously in a deadline sensitive environment.
• Ability to work autonomously, but it also open and a collaborative team member willing to share information, knowledge, and experience.
  Exceptional communication skills, both verbal and written, for multiple mediums.
• Strong computer skills (ie. Microsoft Word, PowerPoint, Adobe Creative Suite, etc.) with a desire to learn additional software.
• Some after hours/weekend events will be required on an occasional basis