Are you a proactive problem-solver who thrives in a fast-paced, collaborative environment?

Do you love improving processes, supporting high-performing teams, and making a real impact? If you're customer-obsessed, highly organized, and energized by change, we want to hear from you.

Join our dynamic Sales Support & Training team as a Sales Support Coordinator , where you'll play a key role in enabling the success of Manulife Bank’s national sales force. You’ll be the go-to person for operational support, process improvement, and coordination across multiple stakeholders.

Position Responsibilities:

• Champion Process Improvement : Identify inefficiencies and implement solutions that enhance workflows and service delivery.
• Support Sales Excellence : Respond to inquiries from the Sales team with professionalism and accuracy, ensuring smooth operations.
• Technical troubleshooting : Coordinate with technical support teams to resolve issues, logging tickets and gathering information as needed. Support new technology roll-outs and access provisioning.
• Coordinate Onboarding & Transitions : Manage new hires, terminations, leaves, and status changes with a customer-first mindset.
• Event Support : Collaborate with senior leadership and the events team to coordinate logistics for national sales events.
• Project Management : Keep initiatives on track using tools like databases, checklists, and trackers.
• Issue Resolution : Proactively identify and resolve issues, creating sustainable solutions to prevent recurrence.
• Cross-functional Collaboration : Work closely with sales leadership, subject matter experts, and distribution partners (Financial Advisors and Brokers).

Required Qualifications:

• Experience in Sales Support, Customer Experience, or Administrative Coordination.
• Exceptional organizational skills and attention to detail.
• Strong written and verbal communication abilities.
• Comfort with ambiguity and shifting priorities.
• A collaborative mindset and ability to build strong relationships across teams.
• A growth mindset—you’re curious, resilient, and always learning.
• Proficiency in Microsoft 365; including experience with Power Automate and Power Apps.
• Ability to work from our Waterloo office as needed and travel occasionally.

Preferred Qualifications :

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Referenced Salary Location

CAN, Ontario - Full Time Remote

Working Arrangement

Remote

Salary range is expected to be between

$50,700.00 CAD - $84,500.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.