Department Secretary - Mood & Anxiety Ambulatory Service
About the role
Job Description Through its core values of Courage, Respect and Excellence , CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health. To learn more about CAMH, please visit their website at: www.camh.ca. To view our Land Acknowledgment, please click here . The Access to Care Program is seeking a full-time, temporary Department Secretary to support the Mood & Anxiety Ambulatory Service. Reporting to the Clinical Manager, the successful candidate will work collaboratively within a large, inter-professional team. The Department Secretary is responsible for welcoming and supporting clients who arrive at the clinic’s reception area, many of whom may be in distress or experiencing mental health symptoms. A warm, professional, and compassionate presence is essential to creating a safe and supportive environment through frequent telephone and in-person interactions. The role requires the utmost discretion in handling sensitive information and maintaining client confidentiality at all times.
Equally important are the administrative responsibilities, which include coordinating clinical appointments using the electronic scheduling system, responding to inquiries, and managing day-to-day operations such as filing, photocopying, faxing, ordering supplies, and other duties as assigned. The successful candidate may also be asked to provide occasional back-up support to other clinics within the program. The successful candidate will be required to work onsite at 100 Stokes Street from Monday to Friday.
Job Requirements The ideal candidate will have completed a one-year Community College diploma in Office Administration or a related field, along with at least two year of administrative or secretarial experience. Preference will be given to candidates with healthcare experience, particularly in mental health settings. Experience working with individuals in distress or experiencing mental health challenges is essential, as is the ability to respond with empathy, professionalism, and tact.
Strong verbal and written communication skills are required, along with the ability to thrive in a fast-paced, team-oriented environment. The candidate must be proficient with technology, including Microsoft Office applications (Word, Excel, PowerPoint), web-based databases, and electronic communication tools. Familiarity with electronic health records and medical terminology is also required.
The successful candidate will be highly organized, detail-oriented, and capable of managing multiple administrative responsibilities while maintaining accurate records. Sound judgment, problem-solving abilities, and the capacity to interpret and apply policies and procedures are also essential. Experience preparing meeting minutes and managing databases is considered an asset. The role requires cultural sensitivity and the ability to engage effectively with clients and colleagues from diverse backgrounds. Bilingualism in French and English, or proficiency in another language, is considered an asset.
About CAMH
The Centre for Addiction and Mental Health (CAMH) is Canada's largest mental health and addiction teaching hospital. CAMH combines clinical care, research, education, policy development and health promotion to help transform the lives of people affected by mental health and addiction issues.
As a teaching hospital, CAMH provides education, training, internships and residencies for students. People training to work in the health care field, including psychiatrists, psychologists, pharmacists, nurses, occupational therapists, social workers and laboratory technologists, come to CAMH for practical experience.
We believe that Mental Health is Health, and through our work we are building a movement for social change: raising awareness, challenging prejudice, and advocating for public policies that support mental health.
Please note that our social media channels are not monitored 24/7. If you are experiencing thoughts of suicide, you are deserving of help - visit www.camh.ca/gethelp for more information. If you feel safe in the moment, follow up with your family physician or care team. If you require immediate, in-person emergency care, call 911, or go to your nearest emergency department.
Department Secretary - Mood & Anxiety Ambulatory Service
About the role
Job Description Through its core values of Courage, Respect and Excellence , CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health. To learn more about CAMH, please visit their website at: www.camh.ca. To view our Land Acknowledgment, please click here . The Access to Care Program is seeking a full-time, temporary Department Secretary to support the Mood & Anxiety Ambulatory Service. Reporting to the Clinical Manager, the successful candidate will work collaboratively within a large, inter-professional team. The Department Secretary is responsible for welcoming and supporting clients who arrive at the clinic’s reception area, many of whom may be in distress or experiencing mental health symptoms. A warm, professional, and compassionate presence is essential to creating a safe and supportive environment through frequent telephone and in-person interactions. The role requires the utmost discretion in handling sensitive information and maintaining client confidentiality at all times.
Equally important are the administrative responsibilities, which include coordinating clinical appointments using the electronic scheduling system, responding to inquiries, and managing day-to-day operations such as filing, photocopying, faxing, ordering supplies, and other duties as assigned. The successful candidate may also be asked to provide occasional back-up support to other clinics within the program. The successful candidate will be required to work onsite at 100 Stokes Street from Monday to Friday.
Job Requirements The ideal candidate will have completed a one-year Community College diploma in Office Administration or a related field, along with at least two year of administrative or secretarial experience. Preference will be given to candidates with healthcare experience, particularly in mental health settings. Experience working with individuals in distress or experiencing mental health challenges is essential, as is the ability to respond with empathy, professionalism, and tact.
Strong verbal and written communication skills are required, along with the ability to thrive in a fast-paced, team-oriented environment. The candidate must be proficient with technology, including Microsoft Office applications (Word, Excel, PowerPoint), web-based databases, and electronic communication tools. Familiarity with electronic health records and medical terminology is also required.
The successful candidate will be highly organized, detail-oriented, and capable of managing multiple administrative responsibilities while maintaining accurate records. Sound judgment, problem-solving abilities, and the capacity to interpret and apply policies and procedures are also essential. Experience preparing meeting minutes and managing databases is considered an asset. The role requires cultural sensitivity and the ability to engage effectively with clients and colleagues from diverse backgrounds. Bilingualism in French and English, or proficiency in another language, is considered an asset.
About CAMH
The Centre for Addiction and Mental Health (CAMH) is Canada's largest mental health and addiction teaching hospital. CAMH combines clinical care, research, education, policy development and health promotion to help transform the lives of people affected by mental health and addiction issues.
As a teaching hospital, CAMH provides education, training, internships and residencies for students. People training to work in the health care field, including psychiatrists, psychologists, pharmacists, nurses, occupational therapists, social workers and laboratory technologists, come to CAMH for practical experience.
We believe that Mental Health is Health, and through our work we are building a movement for social change: raising awareness, challenging prejudice, and advocating for public policies that support mental health.
Please note that our social media channels are not monitored 24/7. If you are experiencing thoughts of suicide, you are deserving of help - visit www.camh.ca/gethelp for more information. If you feel safe in the moment, follow up with your family physician or care team. If you require immediate, in-person emergency care, call 911, or go to your nearest emergency department.