Job Code: 19700 Status : Temporary Full Time (up to 7 months)

Location : Providence Care Hospital

Union : OPSEU 4104 Service Clerical

Wage : $25.99- $28.39/hr

Posting Period: October 2, 2025 - October 11, 2025 The Reception Services Assistant will provide high quality reception services to patients/clients/families/visitors and staff at Providence Care Hospital (PCH) and Providence Transitional Care Centre. In addition, the Reception Service Assistant will operate automated telephone system and provide general clerical support as needed. The Reception Services Assistant will work in collaboration with the Welcome Desk Volunteers to provide a welcoming environment to Providence Care Hospital.

Skills And Qualifications Required

• Completion of High School Diploma
• Certificate or Diploma in Administrative Services, Office Administration or Microsoft Office training etc., preferred
• Minimum one year of experience operating an electronic telephone management (“switchboard”) system in a busy environment;
• Experience in reception services in a hospital or similar environment, preferred
• Experience interacting with patients and families, preferred, and/or experience as a patient or caregiver who has received care in a hospital environment, preferred

Position Responsibilities

• Greets guests, staff and physicians to PCH in a friendly and professional manner
• Helps guests navigate and wayfind at PCH by providing verbal instructions
• Answers the general telephone line (Reception) and transfers callers to appropriate destination; checks answering machine regularly and ensures a response to callers who have left messages and require callback
• Ensures enquiries are processed in a pleasant, polite, prompt and professional manner and ensures privacy of patient/client information is maintained
• Uses public address system to announce events or page individuals according to Providence Care’s overhead paging policy
• Identifies staff questions or potential concerns to the appropriate manager, with the goal of resolving issues to the best outcome for patients, clients and all who work at PCH
• Transfers emergency phone system at the beginning of the morning shift and prior to the end of the shift, in collaboration with Security staff
• Identifies when a visitor/client has a complaint/concern and either helps resolve the situation, supports the documentation of the complaint and/or contacts Patient Relations for additional, timely support
• Is familiar with and understands responsibilities of Reception Services Officers documented in Emergency Code procedures; executes responsibilities when Codes are called

Why Work At Providence Care Hospital

• Specialized sub-acute Care in rehabilitation, mental health services, complex medical management and palliative care
• A hospital striving for excellence in care, education and research
• Committed to people centred approach to care delivery
• Competitive salaries with percentage in lieu of benefits & vacation
• Healthcare of Ontario Pension Plan (HOOPP)
• State of the Art Building with on-site parking
• On-site café and cafeteria with a variety of food options
• Corporate and unit/service specific orientation for new hires
• Focus on Healthy Workplace & Culture of Quality
• Employee & Family Assistance Program
• Education, mentorship and bursary opportunities
• Fully affiliated with Queen’s University and St. Lawrence College and other academic institutions
• Located on the shores of Lake Ontario surrounded by park land and walking trails