Top Benefits
About the role
Who Are We? National Credit Recovery Inc (NCRi) is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni-Channel CX, Digital Transformation, and Smart Software solutions.
Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands and design customized solutions to complex customer challenges.
Why Choose NCRi
- Competitive base salary with uncapped performance-based commissions
- Comprehensive insurance coverage, incentives, and paid training
- Extraordinary referral bonus program
- Engaging perks including holiday events, gastronomic days, gifts, prizes, themed events & more
- Continuous opportunities for internal and global growth
- Monthly coaching and ongoing learning & development support
- Philanthropic initiatives and year-round employee engagement
Core Responsibilities
As aCollections Agent, you will be responsible for communicating with clients regarding outstanding balances and working toward timely payment resolutions. Key responsibilities include:
- Contact past-due customers via phone, email, or written communication to discuss outstanding balances and negotiate payment arrangements
- Build professional relationships with clients while educating them on payment solutions and best practices
- Maintain a high level of professionalism and customer service during all interactions
- Accurately update customer accounts and document call activities and payment agreements
- Handle objections and difficult conversations while adhering to regulatory standards and company policies
- Work closely with internal teams to resolve account issues and support collections processes
- Meet individual collection targets and contribute to overall department performance and company goals
Requirements
- 1+ year of third-party collections experience
- 1+ year of call center experience
- Excellent verbal and written communication skills in English and bilingual
- Strong basic math skills and attention to detail
- Ability to pass a background check
- Strong organizational and time management skills
- Proficiency in Microsoft Excel and Outlook
- Ability to work in a fast-paced, target-driven environment
NCRi welcomes and encourages applications from people with disabilities. Accommodation is available upon request for candidates participating in all aspects of the selection process.
Start your exciting journey with NCRi today!
About NCRI
NCR has carefully developed services that will strive to exceed all expectations set by clients. These programs are flexible in design and are unique for each customer. Careful analysis and due diligence are conducted for each client prior to recommending a specific service to address their needs.
NCR has assembled a service portfolio that allows each client to custom design revenue enhancement, backlog reduction, and collection programs to suit their specifications. Our capabilities include every follow-up function conducted by an independent debt collection firm.
Similar jobs you might like
Top Benefits
About the role
Who Are We? National Credit Recovery Inc (NCRi) is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni-Channel CX, Digital Transformation, and Smart Software solutions.
Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands and design customized solutions to complex customer challenges.
Why Choose NCRi
- Competitive base salary with uncapped performance-based commissions
- Comprehensive insurance coverage, incentives, and paid training
- Extraordinary referral bonus program
- Engaging perks including holiday events, gastronomic days, gifts, prizes, themed events & more
- Continuous opportunities for internal and global growth
- Monthly coaching and ongoing learning & development support
- Philanthropic initiatives and year-round employee engagement
Core Responsibilities
As aCollections Agent, you will be responsible for communicating with clients regarding outstanding balances and working toward timely payment resolutions. Key responsibilities include:
- Contact past-due customers via phone, email, or written communication to discuss outstanding balances and negotiate payment arrangements
- Build professional relationships with clients while educating them on payment solutions and best practices
- Maintain a high level of professionalism and customer service during all interactions
- Accurately update customer accounts and document call activities and payment agreements
- Handle objections and difficult conversations while adhering to regulatory standards and company policies
- Work closely with internal teams to resolve account issues and support collections processes
- Meet individual collection targets and contribute to overall department performance and company goals
Requirements
- 1+ year of third-party collections experience
- 1+ year of call center experience
- Excellent verbal and written communication skills in English and bilingual
- Strong basic math skills and attention to detail
- Ability to pass a background check
- Strong organizational and time management skills
- Proficiency in Microsoft Excel and Outlook
- Ability to work in a fast-paced, target-driven environment
NCRi welcomes and encourages applications from people with disabilities. Accommodation is available upon request for candidates participating in all aspects of the selection process.
Start your exciting journey with NCRi today!
About NCRI
NCR has carefully developed services that will strive to exceed all expectations set by clients. These programs are flexible in design and are unique for each customer. Careful analysis and due diligence are conducted for each client prior to recommending a specific service to address their needs.
NCR has assembled a service portfolio that allows each client to custom design revenue enhancement, backlog reduction, and collection programs to suit their specifications. Our capabilities include every follow-up function conducted by an independent debt collection firm.