Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of [Principal Consultant], [Windows Desktop Engineer]!
The purpose of this job is to provide all aspects of Windows Desktop administration and provide technical guidance and support for windows administration.
This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business.

• Handle day-to-day incidents and requests arising in Desktop and Remote Access environments within SLA
• Provide support for Citrix remote access environment including off-hours maintenance
• Manage Active Directory settings as they apply to the systems managed by the department
• Work with end users and IT staff to analyze and resolve problems escalated by the Service Desk.
• Support distribution of software using Altiris
• Vulnerability remediation
• Group Policies (Desktop & Client Environment)
• Altiris (Reporting, Patch management & SW Distribution)
• Ivanti Device & Application Control
• Support patching workstations, desktops and virtual workstations.
• Workstation/Laptop Configuration, Remote Computing, PAC file, Enterprise mode site list scripting & workstation build process
• Should aware MFA (Multifactor authentication – sign&go, SafeNet, Open Trust CMS)
• Should be aware tools like account lockout, treesize pro, Bomgar, procmon, RAAD, Windows performance recorder
• Support file and print services for end users like print management for UNIFLOW
• File Server Management: NAS, Venyue, Backup & Restore, Zone Central
• Support building cameras and management systems in several US sites
• Support AppSense environment for workstations and Citrix
• Support Antivirus and DLP systems
• Manage and complete assigned projects
• Provide status reports on managed systems
• Must be willing to handle varying shifts

Qualifications we seek in you!
Minimum Qualifications

• Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.

Or

• A degree in Computer Science, IT, Systems Engineering or a related qualification.

Preferred Qualifications/ Skills

• Strong Analytical and problem-solving skills
• Ability to effectively interact with end users and IT staff in implementation of new functionality and solving problems
• Strong written and verbal communication skills.
• Capability to coordinate and execute projects assigned
• Experience with batch scripting, VB and PowerShell as it relates to software implementation and workstation management
• Experience supporting Citrix XenApp 6.5, 7.15 or higher
• Experience supporting in Windows 10 and its components:
• Registry
• Bit locker
• Dot Net
• MSI Installations
• Experience with Microsoft Office 2013 and 2016
• Support File and print services on Windows 2012 & 2016 Servers
• Capability to coordinate and execute projects assigned
• Ability to update and support Symantec Endpoint Protection, Lumens ion and AppSense
• Capital Markets Domain knowledge is preferred.
• Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.
• Basic understanding of IT infrastructure and troubleshooting.
• Technical and system expertise in relevant IT workstreams.
• Strong analytical and problem-solving skills.
• Advanced troubleshooting, including the ability to delve into more complex issues, which require a deeper understanding of systems and applications.
• Specialized knowledge in specific areas allows them to tackle intricate problems.
• Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.
• Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and team partnership and collaboration.
• Escalation to L3 Support in a timely manner when challenges require an even higher level of expertise and/or experience.
• Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.
• Strong communication skills (written and verbal).
• Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting.

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job**Principal Consultant

Primary Location**CA-Montreal

Schedule**Full-time

Education Level**Bachelor's / Graduation / Equivalent

Job Posting**Aug 28, 2025, 5:14:46 PM

Unposting Date**Ongoing

Master Skills List**Consulting

Job Category**Full Time