Company Description

About MUFG Investor Services:

MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com.

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Job Description

This is a unique opportunity to join a dynamic, fast-growing organization in a hugely successful fund administration organization. The successful applicant will join the Banking, Fund Financing, and Treasury Product Management team focusing on strategic initiatives supporting our client-facing and core-banking solutions. This individual will be responsible for supporting change delivery across a variety of areas, including but not limited to: new Client facing features and user experience improvements, SWIFT and core banking application updates and upgrades, initiatives supporting target operating model efficiencies and operational excellence, and strategic Bank initiatives brought forth by the business that will support the further expansion of the Bank’s global processing footprint.

You will focus on collaborating with various stakeholders across the business to define requirements while recording and managing the JIRA / Confluence paper trail to provide proper evidence and support to project management. You will also serve as a subject matter expert and partner to the various development teams and ensure projects are delivered timely and according to stakeholder expectations.

Responsibilities:

The successful candidate must demonstrate experience in a strategic business analyst role, which includes:

• Proactive collaboration across stakeholder groups to elicit business requirements, in support of the evolving Product delivery strategy
• Drive documentation, maintenance, and support for prioritization of business requirements across the Product backlog
• Creation and maintenance of UAT testing runbook use-cases to support Business testing cycles, in preparation for scheduled deployments
• Proactive identification and escalation of issues or delays to deliverable timelines and milestones
• Coordinated collaboration across the creation, maintenance and other strategic changes related to organizational target operating model documentation, standard operating procedures, and other Product / Project artefacts
• Creation and maintenance of user training manuals and supporting Product / educational documentation
• Assist with any product demos to internal stakeholders or external clients
• Provide day-to-day end user product support and subject matter expertise

Perform other Product Management related duties as required

Qualifications

Educational Requirements:

• BS/BA in business, economics, finance, accounting

Work Experience:

• 1-3+ years' experience in Business Analysis and/or Product Management within the Banking domain
• Performed a similar role in a similar industry with exposure to:
  • Client-facing Products and Services
  • Transaction messaging technology, via SWIFT
  • Back Office or Middle Office operations supporting implementation of new products, services, and/or target operating model enhancements

Functional/Technical Skills:

• Strong understanding of SWIFT and payment lifecycle fundamentals
• Working proficiency in Confluence and JIRA, as well as experience in documenting detailed business requirements and user stories
• Strong ability to clearly communicate at all levels of an organization, both verbally and in writing
• Ability to operate with a high level of precision in a fast-paced environment; multi-task with the ability to prioritize accordingly
• Ability to work well independently, as well as within a cross-functional team framework
• MS Office skills, with emphasis on proficiency in MS Visio and other workflow documentation tools
• Strong analytical, problem solving, and time management skills

Behavioural Competencies:

Client Focus

• Respond to staff and client needs in a timely, approachable, and responsive way

• Understands key client requirements and is willing to be flexible and adaptable to support client needs

• Demonstrates a client-centric mentality to deliver excellent client service, providing reliable and consistent support

• Strong client-friendly communication skills, demonstrating grace under pressure when dealing with difficult situations

• Willingness to go above and beyond to meet client demands

  Drive for Results

• Possess the initiative to critically prioritize tasks and other requests, to deliver efficiently

• A creative mind with the ability to identify and propose improvements

• Ability to complete tasks efficiently and on time, while working independently

• Demonstrate initiative and proactive thought to understand what actions need to be taken in a constantly evolving environment

• Eagerness to take on additional responsibilities, as needs arise.

Interpersonal Skills

• Ability to work collaboratively with global stakeholders, communicate effectively, and establish positive working relationships
• Ability to educate, train, and mentor colleagues to support the transfer of knowledge across locations
• Strong oral and written communication skills, with an ability to tailor the message for the audience
• Ability to be firm when working to meet expectations and delivery requirements, while upholding cultural and organizational values
• Respectful of others in all communications

Personal Capability

• Exceptional attention to detail
• Strong organizational, analytical, and problem-solving skills
• Demonstrating resourcefulness through multi-tasking, to manage task delivery
• Ability to work well under pressure, showing resilience and creativity when faced with challenges
• Demonstrate strong character and judgement when handling matters of greater sensitivity and confidentiality
• Operate ethically and with integrity in all matters

Additional Information

What’s in it for you to join MUFG Investor Services?

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.

So, why settle for the ordinary? Apply now for a Brilliantly Different career.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.