Position Description & Qualifications Purpose of the Job:

• Maintain acceptable level of section proficiency including the administration of an Air Traffic Control Standards and Training Program, and all required ATC records and reports.
• Accountable to provide organizational leadership through developing, implementing, and managing annual business plans to meet contract requirements for assigned sections.
• Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to Code of Conduct and Ethics, Serco Management System, PDR’s, etc.
• Help our customer deliver vital services more efficiently, while increasing the satisfaction of the end customers.

Primary Duties And Responsibilities

• Assist the Senior Manager Air Operations with staffing Air Traffic Control (ATC) and Wing Operations Centre (WOC) positions to the level required by the contract between the Canadian Department of National Defense and Serco Canada Inc.
• Professional liaison with adjacent ATC facilities, airport and airspace users/operators monitoring the status of equipment and facilities essential for the provision of ATC services.
• Responsible for Instrument Flight Rules Controllers, Visual Flight Rules Controllers, and Wing Operations Centre staff.
• Maintain a facility rating of competent as either a Terminal Controller and/or an Aerodrome Controller. Dual qualification required within 1 year of hire or as operationally able.
• Authority in line with financial approval framework, including budgeting, KPI reporting and input into annual operating and capital budgets.
• Direct subordinates in performance of section tasks and responsibilities.
• Ensure all deliverables and other reports are completed accurately and on time.
• Selection, performance evaluation and overall management and motivation of subordinate staff in accordance with human resources policies/employment legislation and in support of Serco’s Values.
• Ensure that standards for the accomplishment of short-term priorities are clearly articulated and that resources are made available to achieve the standard.
• Track the success of major initiatives and make mid-course corrections.
• Communicate key business objectives and results to Supervisors and front-line staff.
• Visibly demonstrate Serco Values and work practices and ensure that all staff across the organization are practicing these Values daily.
• Maintain strong working relationships with key external stakeholders.
• Accountable for delivering optimal site results within appropriate performance metrics including quality, quantity, timeliness, productivity, customer satisfaction, and financial performance.
• Accountable for developing, implementing, and managing business plans and delivering the agreed outcomes.
• Accountable for selecting, developing, and managing a high-performance team of employees to achieve expected outcomes. This includes delegating appropriate deliverables to subordinate staff and direct reports and holding them accountable for delivery with formal and informal performance reviews and management tools. This includes assignments of overtime where necessary.
• Accountable for key supplier relationships, collaboration with corporate groups and other external stakeholders.
• Accountable for ensuring that Serco’s interests are represented in joint partnerships or ventures.
• Responsible for performance management of subordinate supervisors and employees, including authority to hire, initiate corrective action upon, terminate subordinate staff in line with HR approval model.

When required, perform the duties of TA Project Manager. Duties include but not limited to:

• Responsible for the entire project, ensure project stays on track meeting budget, timelines, labor, and materials projections
• Act as main point of contact for all customers and Serco inquiries
• Responsible to work with other Serco staff/management/PCC to coordinate the work between departments to complete project’s overall goal, includes the scheduling of staff and equipment
• Proactively and frequently communicate with customer and applicable Serco departments re project status/any variation in originally projected scope/timeline/budget as well as how customer mandated changes impact original deliverable
• Ensure all work orders associated with the project are accurate and closed promptly to allow for efficient billing and payment.
• Other related duties relevant to this position may be required.

Competencies

• Effective communication skills and ability to work cross functionally within the organization.

• Solid technical, business and project management knowledge.

• Excellent collaborative leadership and organizational skills.

• Stellar internal and external relationship building skills.

• Strong degree of integrity and judgment.

• Relevant related industry experience is essential including experience in construction, operations, business, airfield operations, and systems.

• Able to effectively delegate authority as required.

• Willing to take ownership of the outcomes of projects within scope of responsibility.

• Strong planning, coordination, execution, and analytical skills.

• An understanding of finance, purchasing and contracting, operations and maintenance, and engineering processes.

• Proven ability to meet deadlines and change priorities.

• Managerial leadership skills:

• Capability in applying and ensuring consistent Performance Management practices (Coaching, Feedback, Expectations, Corrective Action, etc.).

• Capability in ensuring the overall development of direct reports and teams.

• Solid decision-making skills to manage outcomes.

• Team building aptitude, focus on productivity and collaboration.

• Demonstrated capability in planning, implementing, and leading change initiatives ensuring adequate change leadership.

• Solid communication skills to appeal to broad audiences including managerial, direct reports, and cross-functional relationships.

• Capability to influence others internally and externally, including senior leaders.

• Presents with impact. This includes skillfully facilitating discussions and confidently expressing ideas and insights when appropriate.

• Capability to exchange ideas and information effectively using tact and diplomacy when dealing with others.

• Personal Attributes:

• Innovative, creative, and agile.

• Anticipates issues and opportunities and proactively responds.

• Focuses on solutions; drives results; makes tough decisions in ambiguous situations.

• Inspires transformative change.

• Build effective and sustainable teams.

• Highly accountable and motivated with a strong work ethic.

Qualifications

• Possession of a valid Canadian Forces, or Transport Canada/NAV Canada, or ICAO equivalent Air Traffic Control License and have had endorsements in Terminal and/or Aerodrome Control. Dual qualification required within 1 year of hire or as operationally able.
• Ability to obtain and maintain Secret Level II security clearance is required.
• Required to pass and maintain a Class II Aviation Medical.
• Must have a minimum of ten years’ experience as an Air Traffic Controller including experience controlling a complex mixture of military fighter jets and other military/civil traffic.
• Previous managerial/supervisory experience and powerful performance management experience.
• Possession of a valid Class 5 NL Driver’s license.
• Excellent computer skills in MS Office suite.
• MS Project experiences a benefit.
• Excellent communication and interpersonal skills.
• Comprehensive understanding of concepts and principles within own discipline and knowledge of others.
• Thorough understanding of the operational aspects of the Goose Bay program - technical, business, and financial.
• Ability to evaluate risk and related mitigation strategies.
• Contractual understanding of commercial and labour agreements.
• Communicates effectively – able to articulate ideas in a clear and persuasive manner.
• Initiative – the ability to think and act ahead, takes a proactive approach in anticipating problems and driving opportunities.
• Manages people effectively – follows through with performance management including objective setting, regular feedback and review.
• Strong project management skills with the ability to work on and track multiple projects simultaneously.

Health & Safety, Environmental

• Ensure compliance with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
• Responsible for the safety of all personnel, equipment, and facilities under the scope of this position, in accordance with Provincial, Federal, Serco and customer safety regulations and procedures.
• Accountable for developing and tailoring plans to drive for results in the areas of safety, compliance, service delivery and cost.
• Authority to stop work or service delivery for matters relating to EH&S and regulatory compliance risks.

Other

• When required, cross-train peer(s) to complete relevant tasks (e.g. vacation coverage, perform Acting duties, etc.)
• Performs other tasks as assigned.

Company Overview Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.