Senior Investigator
Top Benefits
About the role
Are you a talented financial services professional with investigations and dispute resolution experience interested in public service and contributing to financial fairness and justice? We are currently looking for Senior Investigators to join our ombudsman team.
Ombudsman for Banking Services and Investments (OBSI) is an organization of highly skilled professionals inspired by a public service mission. OBSI makes a difference in people’s lives every day and helps to ensure a fair, effective and trusted financial system for everyone.
Vacancy: New vacancy
Salary Range: $80,000 - $110,000
Workplace Type: Investigators in the Greater Toronto Area are expected to work in a hybrid model (two days per week in office). Applications are welcome from candidates across Canada.
As a Senior Investigator, you will play a critical role in the objective investigation and resolution of complaints. You will be assigned banking and investment cases involving a wide range of issues and complexity. Senior Investigators are expected to exercise independent judgement, reasoning and analysis and are required to manage moderate to high caseloads. Your strong knowledge of the banking or investment industry and products, as well as relevant legal and regulatory environments will be important in this role. Bilingualism in French and English is an asset.
OBSI provides a workplace that values and respects people from diverse backgrounds, talents and experiences which makes OBSI success possible. Candidates residing anywhere in Canada will be considered and flexible work arrangements are possible.
OBSI offers a competitive total rewards package including strong base pay, variable incentive programs, comprehensive group benefits program and a company contributed pension program. OBSI invests in employees by offering career progression and opportunities for learning and development.
Become a part of a world class ombudsman organization that all Canadians can be proud of.
OBSI strives to provide equal opportunity to qualified individuals with all abilities and, as such, we are committed to offering reasonable accommodation during the hiring process. If you require special assistance or accommodation, please contact Human Resources at hr@obsi.ca.
For additional details and qualifications about our Investigator roles or to apply for this position, please visit our website at www.obsi.ca/careers.
While we may use digital tools to support the efficiency of our recruitment process, we do not use AI to identify or screen candidates.
Not the right fit? Search for Investigator jobs in Canada
About OBSI - Ombudsman for Banking Services and Investments
OBSI is Canada’s trusted independent dispute resolution service for consumers and small businesses with a complaint they can't resolve with their banking services or investment firm. As a free alternative to the legal system, we work informally and confidentially to find fair outcomes to disputes about banking and investment products and services.
OBSI looks into complaints about most banking and investment matters including: mutual funds; bonds and GICs; stocks, exchange traded funds, income trusts and other securities; investment advice; unauthorized trading; fraud; debit and credit cards; mortgages; loans and credit; fees and rates; transaction errors; misrepresentation; and accounts sent to collections. Where a complaint has merit, OBSI may recommend compensation up to a maximum of $350,000.
OBSI’s staff consists of qualified professionals from the financial services, law, accounting, dispute resolution and regulatory compliance fields.
Current participating firms include:
-Investment Industry Regulatory Organization of Canada (IIROC) member firms -Mutual Fund Dealers Association of Canada (MFDA) member firms -Mutual fund companies -Exempt market dealers -Portfolio managers -Scholarship plan dealers -Forex trading services -Domestic and foreign-owned banks -Credit unions -Federal trust and loan companies and other deposit-taking organizations
Similar Jobs
Senior Investigator
Top Benefits
About the role
Are you a talented financial services professional with investigations and dispute resolution experience interested in public service and contributing to financial fairness and justice? We are currently looking for Senior Investigators to join our ombudsman team.
Ombudsman for Banking Services and Investments (OBSI) is an organization of highly skilled professionals inspired by a public service mission. OBSI makes a difference in people’s lives every day and helps to ensure a fair, effective and trusted financial system for everyone.
Vacancy: New vacancy
Salary Range: $80,000 - $110,000
Workplace Type: Investigators in the Greater Toronto Area are expected to work in a hybrid model (two days per week in office). Applications are welcome from candidates across Canada.
As a Senior Investigator, you will play a critical role in the objective investigation and resolution of complaints. You will be assigned banking and investment cases involving a wide range of issues and complexity. Senior Investigators are expected to exercise independent judgement, reasoning and analysis and are required to manage moderate to high caseloads. Your strong knowledge of the banking or investment industry and products, as well as relevant legal and regulatory environments will be important in this role. Bilingualism in French and English is an asset.
OBSI provides a workplace that values and respects people from diverse backgrounds, talents and experiences which makes OBSI success possible. Candidates residing anywhere in Canada will be considered and flexible work arrangements are possible.
OBSI offers a competitive total rewards package including strong base pay, variable incentive programs, comprehensive group benefits program and a company contributed pension program. OBSI invests in employees by offering career progression and opportunities for learning and development.
Become a part of a world class ombudsman organization that all Canadians can be proud of.
OBSI strives to provide equal opportunity to qualified individuals with all abilities and, as such, we are committed to offering reasonable accommodation during the hiring process. If you require special assistance or accommodation, please contact Human Resources at hr@obsi.ca.
For additional details and qualifications about our Investigator roles or to apply for this position, please visit our website at www.obsi.ca/careers.
While we may use digital tools to support the efficiency of our recruitment process, we do not use AI to identify or screen candidates.
Not the right fit? Search for Investigator jobs in Canada
About OBSI - Ombudsman for Banking Services and Investments
OBSI is Canada’s trusted independent dispute resolution service for consumers and small businesses with a complaint they can't resolve with their banking services or investment firm. As a free alternative to the legal system, we work informally and confidentially to find fair outcomes to disputes about banking and investment products and services.
OBSI looks into complaints about most banking and investment matters including: mutual funds; bonds and GICs; stocks, exchange traded funds, income trusts and other securities; investment advice; unauthorized trading; fraud; debit and credit cards; mortgages; loans and credit; fees and rates; transaction errors; misrepresentation; and accounts sent to collections. Where a complaint has merit, OBSI may recommend compensation up to a maximum of $350,000.
OBSI’s staff consists of qualified professionals from the financial services, law, accounting, dispute resolution and regulatory compliance fields.
Current participating firms include:
-Investment Industry Regulatory Organization of Canada (IIROC) member firms -Mutual Fund Dealers Association of Canada (MFDA) member firms -Mutual fund companies -Exempt market dealers -Portfolio managers -Scholarship plan dealers -Forex trading services -Domestic and foreign-owned banks -Credit unions -Federal trust and loan companies and other deposit-taking organizations