JOB INFORMATION
Requisition ID: 11592
Number of Vacancies: 1 permanent & pool for future requirements
Department: Transportation Strategy and Support (20001207)
Salary Information: $111,129.20 - $138,975.20
Pay Scale Group: 10SA
Employment Type: Various (On-Site)
Weekly Hours: 35 Off Days: Various Shift: Various
Posted On: August 5, 2025
Last Day to Apply: August 11, 2025
Reports to: Manager, Operations Support and Compliance or Divisional Manager, Transportation

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Looking for a new and exciting opportunity? We are hiring for Divisional Assistant Manager, Bus and Rail Transportation.

Successful candidates will be placed in the Transportation Strategy and Support Department and complete several months of multi-modal training. Upon completion of training, candidates may be assigned to a Division in Bus, Subway or Streetcar Transportation, LRT Operations or Wheel-Trans based on business needs. This position may be assigned variable work hours and off-days dependent on the work assignment.

What You Will Do

Reporting to the respective immediate manager, this position is responsible and held accountable for assisting in the day-to-day operation and administration of an assigned Division. Assists in utilizing and developing divisional staff and a unionized workforce to achieve a high degree of employee morale and productivity. The role has a strong leadership focus on engaging employees and managing workforce according to TTC policies and safety standards.

The incumbent will be directly responsible for all of the day-to-day responsibilities of the Divisional Manager during any periods of absence, including scheduled non-over lapping divisional coverage between the Assistant Divisional Manager and the Divisional Manager. The incumbent may also be required to rotate into other Divisional Assistant Manager positions within Bus, Subway, Streetcar Transportation, LRT Operations, Wheel-Trans and Operations Support, based on operational needs and training and development initiatives.

Other responsibilities of your role will include:

• Assists the Divisional Manager in monitoring and directing the daily operations of an assigned division.

• Supervising the work performance of supervisory and unionized personnel according to Departmental KPIs.

• Ensuring optimum performance of Operators including safe operation, customer service, and general adherence to policies and procedures as well as Union Agreement provisions.

• Monitoring and administering current attendance management programs (i.e. Attendance Program) in accordance with departmental and divisional goals and objectives.

• Investigating various complaints and recommendations as well as interviewing, commending, and counselling employees; initiating corrective measures; submitting reports and following up to ensure compliance.

• Assists in the development, implementation and administration of policies and regulations of the Commission to ensure an efficient, safe, reliable and courteous transit service through the use of modern technology.

• Ensuring that customer service related activities are well managed and remain the focus of TTC employees’ activities.

• Assists in ensuring that effective Divisional Cost Management Programs are developed and administered.

• May assume the role of Divisional Assistant Manager, Nights/Weekends as required.

As a TTC employee, you will be responsible for promoting a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. You will provide leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies. You will also be participating in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

• Manage human resources

• Demonstrate specialized expertise and knowledge in the assigned field

• Apply analytical skills

• Use office technology, software and applications

• Communicate in a variety of mediums

• Secure and manage fiscal resources

What Qualifications Do You Bring?

• Your educational background will consist of the completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent.
• Knowledge of business practices and procedures.
• Sound knowledge of policies, legislation (e.g. Occupational Health and Safety Act, Ontario Human Rights Code, etc.) and initiatives affecting employees and work practices at an assigned Division.
• Good knowledge of technical issues and an extensive body of rules, procedures and operational issues related to areas of responsibility.
• Working knowledge of computers and computerized applications related to the work;
• Excellent analytical, investigative and problem solving skills to deal with the complexities of running a Subway or Surface Division.
• Strong supervisory and interpersonal skills to promote a harmonious working environment for a large unionized work force and to effectively manage, motivate, counsel, coach, discipline, commend and assess performance of subordinate employees.
• Ability to track multiple projects and make sound business decisions in a timely fashion to adjust to changing situations.
• Assisting in managing a 24 hour, 7 days per week operation and effectively dealing with unusual or highly sensitive situations as they arise.
• Must be well organized and must have effective time management skills, excellent administrative, team building, leadership and decision making skills.
• Strong oral and written communication skills; good public speaking and presentation skills.
• Must have several years of related work experience, including some supervisory experience with exposure to a broad range of operational activities.
• Sound knowledge of policies, legislation, the Collective Agreement and initiatives affecting employees and work practices at an assigned Division;
• Must have or acquire a thorough knowledge of the TTC’s organizational structure, functions, operations, policies and procedures as they relate to the work performed.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.

• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.

• A comprehensive package that covers health, dental, vision and more. If selected for a temporary position, you will receive 7% in lieu of benefits (for new employees only).

• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Human Resources – Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.