Top Benefits
About the role
###Job Description
We are seeking a skilled and forward-thinking IT Support Specialist with a strong emphasis on automation to join our IT team. In this role, you will serve as the primary point of contact for employees experiencing technical challenges, ensuring seamless day-to-day operations across hardware, software, and network environments.
The ideal candidate combines deep technical expertise with exceptional communication skills, a service-oriented mindset, and a proactive approach to leveraging automation and emerging technologies to improve support efficiency.
###Requirements
Responsibilities:
- Serve as the first point of contact for internal employees seeking technical assistance via in-person support, phone, email, or remote access tools.
- Diagnose, troubleshoot, and resolve issues related to computer hardware, software applications, peripherals, and network connectivity on time.
- Configure, install, and maintain hardware and software systems, including operating system deployments, application installations, and routine upgrades.
- Set up, provision, and optimize employee workstations and peripherals to meet individual and departmental needs.
- Develop and implement automation scripts and AI-assisted workflows to streamline repetitive IT support tasks, reducing resolution times and improving team efficiency.
- Deliver basic computer and application training to employees, empowering them to resolve common issues independently.
- Identify recurring technical issues and proactively recommend or implement long-term solutions.
- Maintain accurate documentation of support tickets, resolutions, system configurations, and IT procedures.
- Uphold and enforce cybersecurity best practices, including user access management, endpoint security, and data protection protocols.
- Collaborate with cross-functional teams to manage IT projects from scoping through delivery, maintaining clear communication throughout.
Requirements:
- Advanced proficiency with Microsoft 365, Adobe, VPN and similar enterprise applications.
- Strong working knowledge of major operating systems, including Windows Desktop, Windows Server, MacOS, and Linux.
- Solid understanding of LAN, Wi-Fi, VPN, DNS, and DHCP.
- Hands-on experience with computer hardware components, including motherboards, memory modules, processors, and storage systems.
- Experience developing or working with automation tools, scripts (e.g., PowerShell, Python, Bash), or AI-driven support solutions.
- Solid understanding of core cybersecurity concepts, including phishing awareness, endpoint protection, access control, and incident response fundamentals.
- Highly organized, with the ability to independently manage competing priorities, short- and long-term goals, and project-based responsibilities.
- Excellent interpersonal and communication skills, with the patience and empathy required to support users of all technical backgrounds.
- A proactive, solutions-oriented mindset with a commitment to continuous learning and improvement.
###Benefits
-
Collaborative and supportive work environment
-
Competitive salary and bonuses
-
Opportunities for career development, growth and advancement
-
Fantastic company events
-
Group benefits including extended healthcare, dental care, vision care, etc
-
On-site leisure facilities
-
On-site parking
Department Name
IT
Date Opened
03/17/2026
Industry
Technology
Job Type
Full time
Required Skills
windows
linu
+6
Work Experience
1-3 years
City
Vaughan
State/Province
Ontario
Country
Canada
Zip/Postal Code
L4K
Not the right fit? Search for IT Support Specialist jobs in Vaughan, ON
About BLAZESOFT
Blazesoft is a leading provider of social gaming solutions in the U.S. and Canada, dedicated to maintaining the highest standards of integrity by using the best, cutting-edge technology. Blazesoft started with a singular vision, to create an exceptional gaming company, redefining the way people experience social gaming.
As our team expanded, our focus is keenly set on enriching the user experience and becoming the leading provider of innovative and engaging social gaming solutions. Our success is the result of building a team of talented enthusiasts who are committed to challenging the limits.
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Top Benefits
About the role
###Job Description
We are seeking a skilled and forward-thinking IT Support Specialist with a strong emphasis on automation to join our IT team. In this role, you will serve as the primary point of contact for employees experiencing technical challenges, ensuring seamless day-to-day operations across hardware, software, and network environments.
The ideal candidate combines deep technical expertise with exceptional communication skills, a service-oriented mindset, and a proactive approach to leveraging automation and emerging technologies to improve support efficiency.
###Requirements
Responsibilities:
- Serve as the first point of contact for internal employees seeking technical assistance via in-person support, phone, email, or remote access tools.
- Diagnose, troubleshoot, and resolve issues related to computer hardware, software applications, peripherals, and network connectivity on time.
- Configure, install, and maintain hardware and software systems, including operating system deployments, application installations, and routine upgrades.
- Set up, provision, and optimize employee workstations and peripherals to meet individual and departmental needs.
- Develop and implement automation scripts and AI-assisted workflows to streamline repetitive IT support tasks, reducing resolution times and improving team efficiency.
- Deliver basic computer and application training to employees, empowering them to resolve common issues independently.
- Identify recurring technical issues and proactively recommend or implement long-term solutions.
- Maintain accurate documentation of support tickets, resolutions, system configurations, and IT procedures.
- Uphold and enforce cybersecurity best practices, including user access management, endpoint security, and data protection protocols.
- Collaborate with cross-functional teams to manage IT projects from scoping through delivery, maintaining clear communication throughout.
Requirements:
- Advanced proficiency with Microsoft 365, Adobe, VPN and similar enterprise applications.
- Strong working knowledge of major operating systems, including Windows Desktop, Windows Server, MacOS, and Linux.
- Solid understanding of LAN, Wi-Fi, VPN, DNS, and DHCP.
- Hands-on experience with computer hardware components, including motherboards, memory modules, processors, and storage systems.
- Experience developing or working with automation tools, scripts (e.g., PowerShell, Python, Bash), or AI-driven support solutions.
- Solid understanding of core cybersecurity concepts, including phishing awareness, endpoint protection, access control, and incident response fundamentals.
- Highly organized, with the ability to independently manage competing priorities, short- and long-term goals, and project-based responsibilities.
- Excellent interpersonal and communication skills, with the patience and empathy required to support users of all technical backgrounds.
- A proactive, solutions-oriented mindset with a commitment to continuous learning and improvement.
###Benefits
-
Collaborative and supportive work environment
-
Competitive salary and bonuses
-
Opportunities for career development, growth and advancement
-
Fantastic company events
-
Group benefits including extended healthcare, dental care, vision care, etc
-
On-site leisure facilities
-
On-site parking
Department Name
IT
Date Opened
03/17/2026
Industry
Technology
Job Type
Full time
Required Skills
windows
linu
+6
Work Experience
1-3 years
City
Vaughan
State/Province
Ontario
Country
Canada
Zip/Postal Code
L4K
Not the right fit? Search for IT Support Specialist jobs in Vaughan, ON
About BLAZESOFT
Blazesoft is a leading provider of social gaming solutions in the U.S. and Canada, dedicated to maintaining the highest standards of integrity by using the best, cutting-edge technology. Blazesoft started with a singular vision, to create an exceptional gaming company, redefining the way people experience social gaming.
As our team expanded, our focus is keenly set on enriching the user experience and becoming the leading provider of innovative and engaging social gaming solutions. Our success is the result of building a team of talented enthusiasts who are committed to challenging the limits.