Credit & Collections Associate - Bilingual
About the role
Guest Supply Canada, a wholly owned subsidiary of Sysco and a division of Guest Worldwide, specializes in the distribution of products such as personal care amenities, a full range of textiles, paper products and hotel room accessories to the Travel and Leisure industry. Guest Worldwide is a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 109 countries. We manufacture textiles and personal care amenities and distribute nearly everything else you find in the hotel public guest areas in the hotel room. For more information, visit www.guestsupply.ca. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
This role will be responsible for the day-to-day credit and collection of accounts. The Associate will work internally and externally with various stakeholders to review account status and escalate collection issues to Supervisor or other decision makers when necessary. The Bilingual AR Credit & Collections Associate will process order holds, deductions, discounts, receipts, collections, reconciliations, credit checks, issue investigation and resolution for any discrepancies as required by customers. The Credit & Collections Associate will back up the Senior AR/Credit & Collection Associate and the AR/Credit & Collection Associate as needed with order holds.
Role Responsiblities:
- Responsible for making daily collections call based on weekly aged reports and overseeing aging with goal to maintain 75% current
- Release orders daily based on status of customer accounts. This also requires follow up phone calls and/or emails for orders that are on HOLD
- Provide information to customers, backup invoices and statements when required. Establish/maintain positive customer relationships, working closely with customers AP contacts (Managers, Controllers, Operations)
- Prepare preliminary deposit invoices for Internal Customers when requested. Prepare and send reconciliation package to External customers showing all deposits in the system, any deposits applied and the remaining balance.
- Scan cheques and process credit card deposits with the bank. Process payment portal download report and update MICR details.
- Other accounting/administrative/special assignment and other duties as assigned. Secondary back up to Sr. AR/ Credit & Collections Associate and AR Credit & Collections Associate for cheque scanning and credit card processing.
- Process and update bad debts.
- Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
- Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
- Perform other duties as assigned.
About Sysco Canada Inc.
Our Vision
To be our customers’ most valued and trusted business partner.
Sysco lives at the heart of food and service. We are passionately committed to the success of every customer, supplier partner, community, and associate. We know at the core of achieving this vision is understanding and meeting the needs of our customer. As a result, everything we do begins and ends with our customers. Our passion for food – and for our customers – has made us the industry leader.
Company Overview
Sysco Canada Inc. is made up of approximately 6,000 associates who work hard to ensure the success of every customer, delivering to every major city nationwide. We are proud to contribute to the ongoing success of Sysco Corporation (NYSE: SYY) - the global leader in selling, marketing and distributing food products, equipment and supplies to restaurants, healthcare and educational facilities, lodging establishments, and other customers who prepare meals away from home.
Good things come from working at Sysco.
At Sysco, you’ll have a purpose. Our service impacts more than 500,000 customers each and every day who rely on us to deliver the most important products and services to their success. Sysco is looked to as a trusted advisor who can provide customers with experienced support in growing their business- whether we are helping a family-owned business to compete in a tough market, or providing needed supplies to hospitals and nursing homes, helping our customers succeed is what we do.
At Sysco, we offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds expectations.
Credit & Collections Associate - Bilingual
About the role
Guest Supply Canada, a wholly owned subsidiary of Sysco and a division of Guest Worldwide, specializes in the distribution of products such as personal care amenities, a full range of textiles, paper products and hotel room accessories to the Travel and Leisure industry. Guest Worldwide is a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 109 countries. We manufacture textiles and personal care amenities and distribute nearly everything else you find in the hotel public guest areas in the hotel room. For more information, visit www.guestsupply.ca. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
This role will be responsible for the day-to-day credit and collection of accounts. The Associate will work internally and externally with various stakeholders to review account status and escalate collection issues to Supervisor or other decision makers when necessary. The Bilingual AR Credit & Collections Associate will process order holds, deductions, discounts, receipts, collections, reconciliations, credit checks, issue investigation and resolution for any discrepancies as required by customers. The Credit & Collections Associate will back up the Senior AR/Credit & Collection Associate and the AR/Credit & Collection Associate as needed with order holds.
Role Responsiblities:
- Responsible for making daily collections call based on weekly aged reports and overseeing aging with goal to maintain 75% current
- Release orders daily based on status of customer accounts. This also requires follow up phone calls and/or emails for orders that are on HOLD
- Provide information to customers, backup invoices and statements when required. Establish/maintain positive customer relationships, working closely with customers AP contacts (Managers, Controllers, Operations)
- Prepare preliminary deposit invoices for Internal Customers when requested. Prepare and send reconciliation package to External customers showing all deposits in the system, any deposits applied and the remaining balance.
- Scan cheques and process credit card deposits with the bank. Process payment portal download report and update MICR details.
- Other accounting/administrative/special assignment and other duties as assigned. Secondary back up to Sr. AR/ Credit & Collections Associate and AR Credit & Collections Associate for cheque scanning and credit card processing.
- Process and update bad debts.
- Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
- Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
- Perform other duties as assigned.
About Sysco Canada Inc.
Our Vision
To be our customers’ most valued and trusted business partner.
Sysco lives at the heart of food and service. We are passionately committed to the success of every customer, supplier partner, community, and associate. We know at the core of achieving this vision is understanding and meeting the needs of our customer. As a result, everything we do begins and ends with our customers. Our passion for food – and for our customers – has made us the industry leader.
Company Overview
Sysco Canada Inc. is made up of approximately 6,000 associates who work hard to ensure the success of every customer, delivering to every major city nationwide. We are proud to contribute to the ongoing success of Sysco Corporation (NYSE: SYY) - the global leader in selling, marketing and distributing food products, equipment and supplies to restaurants, healthcare and educational facilities, lodging establishments, and other customers who prepare meals away from home.
Good things come from working at Sysco.
At Sysco, you’ll have a purpose. Our service impacts more than 500,000 customers each and every day who rely on us to deliver the most important products and services to their success. Sysco is looked to as a trusted advisor who can provide customers with experienced support in growing their business- whether we are helping a family-owned business to compete in a tough market, or providing needed supplies to hospitals and nursing homes, helping our customers succeed is what we do.
At Sysco, we offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds expectations.