Resident & Family Experience Coordinator (Social Services Worker) - Permanent Full Time
Top Benefits
About the role
Resident & Family Experience Coordinator - Permanent Full-Time Social Services Worker Woods Park Care Community - Barrie, ON Rate of Pay: $43, 055 - $53, 819/yearly
This posting is for an existing vacancy
We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services, and housing in Retirement and Long Term Care to seniors/residents and their families. We believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity, and respect.
At Sienna, we empower our team members to help residents live the life they desire and deserve. We provide our team members with the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement.
If this resonates with you, please keep reading.
What Sienna Offers:
We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard, and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal, and professional needs, including:
- A competitive salary and vacation package
- Health & Dental benefits program
- RRSP with employer match
- Share Ownership and Reward Program (SOAR)
- Employee Share Purchase Plan with company match
- Continuous learning and growth opportunities
- A welcoming culture that values diversity and differing perspectives, experiences, and beliefs
What You’ll Be Doing:
You will be a welcomed member of the Long Term Care team at Name Community, working in a fast-paced environment where you will make a meaningful difference in residents’ lives. As a Resident & Family Experience Coordinator, you’ll be the main point of contact for residents & families at the Community. You will build relationships with residents and their loved ones by coordinating care and services that enrich their daily health and well being. As an individual and part of a wider team, you will be a strong contributor to the culture of the Community, where the focus is always on cultivating happiness in daily life.
How You’ll Succeed
- Provide Care and Service Coordination to Resident and Families
- Lead the resident move in, transfer, and move out process
- Provide social service work to residents living in long term care
- Collaborate closely with the leadership team to resolve concerns raised by residents & families promptly to ensure all parties are satisfied
- Promote service excellence and hospitality
- Coordinate resident & family satisfaction surveys and collaborate with the team to build action plans based on feedback to improve resident and family experience
- Coordinate and facilitate resident care conferences
- Engage community guest speakers to conduct in-service sessions related to long term care and services
- Support the leadership team to improve resident care and services
- Contribute to the development of quality improvement plans to increase quality of care and reduce risk
- Conduct assigned Quality Management activities scheduled
- Prepare data analysis and trends on a quarterly basis related to resident/family feedback
Who You Are:
- You are compassionate and dedicated to meaningful work that supports seniors in living life with comfort, dignity, and respect
- You have completed a College/University degree
- You are a provincially registered Social Services Worker
- You have 3 years’ experience in healthcare, social services or related sector
- You are customer focused and detailed oriented. You can multi-task and collaborate with leaders and team members
- You exercise tact and diplomacy in working with seniors and their families
What you need to know:
- Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience
- You must be legally eligible to work in Canada or have a valid work/study permit
- You must successfully pass a Vulnerable Sector Check
- Sienna Senior Living may utilize artificial intelligence to screen or assess applicants for this position
Apply Now if this job sounds interesting and you want to learn more!
Not the right fit? Search for Resident & Family Experience Coordinator jobs in Barrie, Ontario, Canada
About Sienna Senior Living
At Sienna Senior Living, our Purpose is to cultivate happiness in daily life. Our work does not stop at providing the highest quality of service and care to our residents - it goes much further. Each and every day, we strive to bring happiness into our residents’ lives by enabling our team to put their passion for their work into action and supporting families to bring joy into our homes.
Sienna is one of Canada’s largest owners and operators of senior living options, with 93 high-quality residences in key markets in Ontario, British Columbia, Alberta and Saskatchewan. We offer independent living, assisted living and memory care under our Aspira retirement brand, as well as long-term care, specialized programs and services, and expert management services. Our approximately 12,000 team members are committed to helping residents discover happiness through personalization, choice and community engagement in a comfortable, home-like setting.
Our aim is to consistently create a positive resident experience, along with a high-performing team and workplace culture that are driven by shared Values and a commitment to innovation and excellence. As leaders in the sector, we leverage technology and best practices to constantly set new benchmarks for quality. At the same time, we never lose sight of our vision— to be Canada’s most trusted and most loved senior living provider.
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Resident & Family Experience Coordinator (Social Services Worker) - Permanent Full Time
Top Benefits
About the role
Resident & Family Experience Coordinator - Permanent Full-Time Social Services Worker Woods Park Care Community - Barrie, ON Rate of Pay: $43, 055 - $53, 819/yearly
This posting is for an existing vacancy
We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services, and housing in Retirement and Long Term Care to seniors/residents and their families. We believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity, and respect.
At Sienna, we empower our team members to help residents live the life they desire and deserve. We provide our team members with the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement.
If this resonates with you, please keep reading.
What Sienna Offers:
We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard, and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal, and professional needs, including:
- A competitive salary and vacation package
- Health & Dental benefits program
- RRSP with employer match
- Share Ownership and Reward Program (SOAR)
- Employee Share Purchase Plan with company match
- Continuous learning and growth opportunities
- A welcoming culture that values diversity and differing perspectives, experiences, and beliefs
What You’ll Be Doing:
You will be a welcomed member of the Long Term Care team at Name Community, working in a fast-paced environment where you will make a meaningful difference in residents’ lives. As a Resident & Family Experience Coordinator, you’ll be the main point of contact for residents & families at the Community. You will build relationships with residents and their loved ones by coordinating care and services that enrich their daily health and well being. As an individual and part of a wider team, you will be a strong contributor to the culture of the Community, where the focus is always on cultivating happiness in daily life.
How You’ll Succeed
- Provide Care and Service Coordination to Resident and Families
- Lead the resident move in, transfer, and move out process
- Provide social service work to residents living in long term care
- Collaborate closely with the leadership team to resolve concerns raised by residents & families promptly to ensure all parties are satisfied
- Promote service excellence and hospitality
- Coordinate resident & family satisfaction surveys and collaborate with the team to build action plans based on feedback to improve resident and family experience
- Coordinate and facilitate resident care conferences
- Engage community guest speakers to conduct in-service sessions related to long term care and services
- Support the leadership team to improve resident care and services
- Contribute to the development of quality improvement plans to increase quality of care and reduce risk
- Conduct assigned Quality Management activities scheduled
- Prepare data analysis and trends on a quarterly basis related to resident/family feedback
Who You Are:
- You are compassionate and dedicated to meaningful work that supports seniors in living life with comfort, dignity, and respect
- You have completed a College/University degree
- You are a provincially registered Social Services Worker
- You have 3 years’ experience in healthcare, social services or related sector
- You are customer focused and detailed oriented. You can multi-task and collaborate with leaders and team members
- You exercise tact and diplomacy in working with seniors and their families
What you need to know:
- Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience
- You must be legally eligible to work in Canada or have a valid work/study permit
- You must successfully pass a Vulnerable Sector Check
- Sienna Senior Living may utilize artificial intelligence to screen or assess applicants for this position
Apply Now if this job sounds interesting and you want to learn more!
Not the right fit? Search for Resident & Family Experience Coordinator jobs in Barrie, Ontario, Canada
About Sienna Senior Living
At Sienna Senior Living, our Purpose is to cultivate happiness in daily life. Our work does not stop at providing the highest quality of service and care to our residents - it goes much further. Each and every day, we strive to bring happiness into our residents’ lives by enabling our team to put their passion for their work into action and supporting families to bring joy into our homes.
Sienna is one of Canada’s largest owners and operators of senior living options, with 93 high-quality residences in key markets in Ontario, British Columbia, Alberta and Saskatchewan. We offer independent living, assisted living and memory care under our Aspira retirement brand, as well as long-term care, specialized programs and services, and expert management services. Our approximately 12,000 team members are committed to helping residents discover happiness through personalization, choice and community engagement in a comfortable, home-like setting.
Our aim is to consistently create a positive resident experience, along with a high-performing team and workplace culture that are driven by shared Values and a commitment to innovation and excellence. As leaders in the sector, we leverage technology and best practices to constantly set new benchmarks for quality. At the same time, we never lose sight of our vision— to be Canada’s most trusted and most loved senior living provider.