We are seeking a highly organized and analytical Group Administrator to support and oversee operations across a portfolio of five retirement homes in Eastern Ontario. Based at our head office in Brampton, this role requires travel to assigned homes and plays a critical role in ensuring operational consistency, regulatory compliance, and high-quality service delivery.

This position acts as a key link between head office and on-site teams, providing hands-on administrative and operational support while driving performance improvements across all locations.

Key Responsibilities:

Administrative & Operational Oversight:

• Standardize and maintain administrative processes across all five retirement homes.
• Provide hands-on, on-site support to Administrators and leadership teams during regular visits.
• Ensure accuracy and consistency in documentation, reporting, and internal processes.
• Maintain centralized records, policies, and operational documentation.

Compliance & Regulatory Support:

• Conduct regular site audits and compliance reviews.
• Ensure adherence to RHRA and other applicable Ontario regulations.
• Support homes during inspections, licensing, and regulatory reviews.
• Implement and monitor policy updates across all locations.

Financial & Performance Monitoring:

• Analyze site-level data including occupancy, staffing, and financial performance.
• Assist with budgeting, expense tracking, and cost control initiatives.
• Consolidate and review monthly reports across all homes.

Operational Support & Coordination:

• Act as a liaison between head office and site leadership.
• Support staffing coordination, scheduling systems, and HR documentation.
• Assist with implementation of corporate initiatives and systems.
• Monitor key performance indicators (KPIs) and support continuous improvement.

Communication & Leadership Support:

• Coordinate regular meetings with site administrators (virtual and in-person).
• Ensure consistent communication of policies, updates, and expectations.
• Support issue escalation and resolution across sites.

Travel Requirements:

• Travel to retirement homes in Eastern Ontario is required (approximately once in every 3 weeks) or as needed.
• Ability to spend multiple days on-site as needed.
• Valid driver’s license and access to a reliable vehicle required.

Qualifications:

• Diploma or degree in Healthcare Administration, Business Administration, or a related field.
• 3–5+ years of experience in retirement homes, long-term care, or healthcare operations.
• Experience supporting or managing multi-site operations is an asset.
• Knowledge of Ontario retirement home regulations (RHRA) preferred.
• Strong proficiency in MS Office (Excel, Word, Outlook) and administrative systems.

Key Skills & Competencies:

• Strong organizational and multitasking abilities across multiple locations.
• Strong numerical and analytical skills with a keen eye for identifying gaps, inconsistencies, and areas for improvement.
• Ability to interpret operational and financial data and drive corrective actions.
• Excellent communication and stakeholder management skills.
• Detail-oriented with a strong compliance mindset.
• Proactive, adaptable, and solution-focused.

Working Conditions:

• Based in Brampton head office.
• Combination of office-based work and on-site travel.
• Flexibility in schedule based on operational needs.