Our Digitization and Automation Team within Global Wealth and Asset Management is looking for a dynamic, enthusiastic, team-oriented Business Analyst who has a passion for solving problems, gathering requirements, and finding creative solutions while always having the customer at the forefront of their thinking. This role will focus on automation activities, working closely with stakeholders and technical team members to create various solutions, including apps, cloud and on-premise automations, internal websites, and other low-code solutions. Applicants require background and experience in analytical roles, a proven ability to work closely with various stakeholders, and a strong desire to learn what is needed to support the business properly.

Position Responsibilities:

• Gathering requirements for low-code initiatives, including current/future state mapping, gap analysis, and prototyping
• Creating UAT strategies and test plans, performing regular QA testing, and leading stakeholders through guided UAT sessions
• Initiating, leading and supporting automation projects
• Working directly with technical team members, building, enhancing, and supporting low-code solutions
• Proactively identifying risks and mitigation strategies
• Building solutions with best practices in mind (scalable solutions with a solid architecture using both global and Manulife standards)

Required Qualifications:

• You love seeing your team and members of your team succeed.
• You love driving progress forward – even when there is still a lot to figure out.
• You are passionate about delivering value to your stakeholders and love getting feedback from them along the way
• You are a champion and supporter of organizational change within the role, the team, and our Business Area
• You infect your team (and teammates) with good humour and passion for your role!
• You bring solid financial & investment knowledge to the table
• Agile is a mindset and way of working that you are passionate about
• Not knowing does not reduce your effectiveness; it just means always asking the right questions
• You tend to anticipate customer and stakeholder needs and enjoy the challenge of working with ambiguous expectations
• You are not afraid of making decisions and have a natural ability to understand and manage risk
• Adapting to change is something you look forward to

Preferred Qualifications:

• Working knowledge of the products and systems in the Manulife Investment Management business
• Previous Business Analyst experience
• Previous experience working with low-code tools
• Previous experience with Microsoft products, including M365, Power Platform, and Azure
• Previous experience working with APIs and reading API documentation
• Previous experience writing user stories and acceptance criteria
• Previous experience leading projects from inception to delivery

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$62,850.00 CAD - $104,750.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.