Quality Assurance Process & Governance Analyst (CoE)
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Being part of Air Canada means joining an iconic Canadian brand, recently ranked the best airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
We are seeking a QA Process & Governance Analyst (CoE) to strengthen Air Canada’s Quality Management Office (QMO) by driving governance, compliance, and continuous improvement across the software development lifecycle (SDLC). This role ensures adherence to QA best practices, conducts audits, monitors performance, and champions continuous service improvement (CSI) initiatives to elevate quality standards enterprise-wide.
The QA Process & Governance Analyst will report to the QA Manager within the QMO, ensuring alignment with enterprise-wide quality frameworks and regulatory requirements.
Responsibilities:
Governance & Compliance
- Define, evolve, and maintain QA governance frameworks, policies, and best practices.
- Conduct SDLC audits for compliance with internal standards, accessibility (WCAG, ADA, AODA), and data privacy (GDPR, PCI).
- Establish and monitor KPIs and quality metrics for process effectiveness, delivery performance, accessibility, and test data fulfillment.
- Drive Continuous Service Improvement (CSI) initiatives to optimize QA processes, reduce defect leakage, and improve upstream quality.
- Develop and maintain QA scorecards, dashboards, and reporting for leadership visibility.
- Liaise with internal and external auditors during compliance reviews.
- Promote a culture of quality, accessibility, and accountability across IT and business stakeholders.
Accessibility
- Operate and maintain the Accessibility Center of Excellence (CoE) to uphold accessibility conformance across IT systems and digital platforms.
- Define and enforce accessibility standards, guidelines, and best practices in alignment with WCAG and Air Canada’s policies.
- Monitor accessibility compliance, support risk registers, and oversee remediation plans for identified issues.
- Conduct accessibility audits and assessments across web, mobile, and enterprise applications.
- Plan and deliver accessibility training programs for IT staff and project teams.
- Support procurement reviews to ensure third-party solutions meet accessibility requirements.
Test Data Management
- Manage intake and prioritization of test data requests from SDLC teams and business units.
- Provision test data promptly to meet project timelines and critical deadlines.
- Design and implement automated solutions for test data generation and provisioning.
- Develop self-service capabilities for teams to access test data independently.
- Ensure compliance with data privacy, masking, and anonymization standards.
- Collaborate with QA, development, infrastructure, and business teams to understand data requirements.
- Monitor and report on test data fulfillment metrics and turnaround times.
- Support environment setup and integration of test data into CI/CD pipelines.
Collaboration & Training
- Create training materials and facilitate workshops on QA governance, accessibility, data management, and performance measurement.
- Act as a subject matter expert (SME) for QA processes, audits, accessibility, and data provisioning.
- Partner with DevOps and automation teams to ensure governance and accessibility alignment in CI/CD pipelines.
Technical Requirements
- Strong knowledge of QA governance frameworks, SDLC processes, accessibility standards (WCAG 2.x/3.0, ADA, AODA), and data privacy compliance (GDPR, PCI).
- Experience with QA tools (JIRA, Confluence, Xray), accessibility testing tools (JAWS, NVDA), and TDM platforms (Delphix, GenRocket).
- Proficiency in SQL, database management, and automation scripting (Selenium, Playwright).
- Familiarity with CI/CD pipelines, DevOps environments, and cloud platforms (AWS, Azure).
- Ability to analyze quality, accessibility, and test data metrics to produce actionable insights.
Qualifications
- University degree in Computer Science, Information Technology, or related field.
- Minimum 5+ years of experience in QA governance, process management, or compliance.
- Proven experience in SDLC audits and continuous improvement initiatives.
- Strong analytical, documentation, and reporting skills.
- Excellent communication and stakeholder engagement abilities.
- Certifications preferred: ISTQB Advanced, QA Governance, Agile/DevOps, or audit-related certifications.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
Quality Assurance Process & Governance Analyst (CoE)
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Being part of Air Canada means joining an iconic Canadian brand, recently ranked the best airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
We are seeking a QA Process & Governance Analyst (CoE) to strengthen Air Canada’s Quality Management Office (QMO) by driving governance, compliance, and continuous improvement across the software development lifecycle (SDLC). This role ensures adherence to QA best practices, conducts audits, monitors performance, and champions continuous service improvement (CSI) initiatives to elevate quality standards enterprise-wide.
The QA Process & Governance Analyst will report to the QA Manager within the QMO, ensuring alignment with enterprise-wide quality frameworks and regulatory requirements.
Responsibilities:
Governance & Compliance
- Define, evolve, and maintain QA governance frameworks, policies, and best practices.
- Conduct SDLC audits for compliance with internal standards, accessibility (WCAG, ADA, AODA), and data privacy (GDPR, PCI).
- Establish and monitor KPIs and quality metrics for process effectiveness, delivery performance, accessibility, and test data fulfillment.
- Drive Continuous Service Improvement (CSI) initiatives to optimize QA processes, reduce defect leakage, and improve upstream quality.
- Develop and maintain QA scorecards, dashboards, and reporting for leadership visibility.
- Liaise with internal and external auditors during compliance reviews.
- Promote a culture of quality, accessibility, and accountability across IT and business stakeholders.
Accessibility
- Operate and maintain the Accessibility Center of Excellence (CoE) to uphold accessibility conformance across IT systems and digital platforms.
- Define and enforce accessibility standards, guidelines, and best practices in alignment with WCAG and Air Canada’s policies.
- Monitor accessibility compliance, support risk registers, and oversee remediation plans for identified issues.
- Conduct accessibility audits and assessments across web, mobile, and enterprise applications.
- Plan and deliver accessibility training programs for IT staff and project teams.
- Support procurement reviews to ensure third-party solutions meet accessibility requirements.
Test Data Management
- Manage intake and prioritization of test data requests from SDLC teams and business units.
- Provision test data promptly to meet project timelines and critical deadlines.
- Design and implement automated solutions for test data generation and provisioning.
- Develop self-service capabilities for teams to access test data independently.
- Ensure compliance with data privacy, masking, and anonymization standards.
- Collaborate with QA, development, infrastructure, and business teams to understand data requirements.
- Monitor and report on test data fulfillment metrics and turnaround times.
- Support environment setup and integration of test data into CI/CD pipelines.
Collaboration & Training
- Create training materials and facilitate workshops on QA governance, accessibility, data management, and performance measurement.
- Act as a subject matter expert (SME) for QA processes, audits, accessibility, and data provisioning.
- Partner with DevOps and automation teams to ensure governance and accessibility alignment in CI/CD pipelines.
Technical Requirements
- Strong knowledge of QA governance frameworks, SDLC processes, accessibility standards (WCAG 2.x/3.0, ADA, AODA), and data privacy compliance (GDPR, PCI).
- Experience with QA tools (JIRA, Confluence, Xray), accessibility testing tools (JAWS, NVDA), and TDM platforms (Delphix, GenRocket).
- Proficiency in SQL, database management, and automation scripting (Selenium, Playwright).
- Familiarity with CI/CD pipelines, DevOps environments, and cloud platforms (AWS, Azure).
- Ability to analyze quality, accessibility, and test data metrics to produce actionable insights.
Qualifications
- University degree in Computer Science, Information Technology, or related field.
- Minimum 5+ years of experience in QA governance, process management, or compliance.
- Proven experience in SDLC audits and continuous improvement initiatives.
- Strong analytical, documentation, and reporting skills.
- Excellent communication and stakeholder engagement abilities.
- Certifications preferred: ISTQB Advanced, QA Governance, Agile/DevOps, or audit-related certifications.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.