Technology & Systems Support
Top Benefits
About the role
HCOS is a thriving online learning community offering K-12 home and online education to students across the province. HCOS provides flexible solutions and programming tailored to every child’s learning journey.
HCOS has an opening for a full-time, Technology & Systems Support position. This is an on-site position, working 40 hours per week. The primary purpose of this position is to support families and staff while escalating issues as necessary and assisting in the research, implementation, and creation of tutorials around new platforms.
Duties and Responsibilities
Respond to and triage support via phone, email, desk , or Zoom
Support and maintain devices through their entire lifespan for both onsite and remote workers, including:
Repairs of Chromebooks
Replacement of parts (drives, screens, keyboards, etc.)
Purchase, document, and track device and license distribution
Manage and support user accounts in a wide range of platforms (both internal and external)
Assist in researching, testing, and implementing new solutions
Support systems and network administrators in solving problems
Provide support during on-site events for speakers and attendees
Qualifications
Demonstrates a commitment to, and a lifestyle reflective of, the KCCS Foundational Beliefs
College diploma preferred
Previous experience in a similar role
Related background in the education field is considered an asset
Strong written and verbal English communication skills, adept at problem-solving, good listening and comprehension skills
Ability to prioritize multiple tasks
Friendly and approachable
Flexible and willing to learn new skills and technologies
A robust knowledge of:
Windows, macOS, Android, iOS
Web platforms (user accounts, permissions, passwords, etc.)
Proficiency in both Microsoft and Google Workspace environments
Active Directory and Powershell
Familiar with networking protocols and able to remotely troubleshoot network connectivity issues for both on-site and remote workers
What we offer:
Competitive salary: $31.34 – $32.96 per hour
Position is on-site, 40 hours per week
3 weeks annual vacation
Benefits Package:
Life Insurance & Dependent Life Insurance
Long Term Disability
Extended Health and Benefits
Health Spending Account
Employee and Family Support Program
RRSP Match program
Heritage Christian Online School (HCOS) is a ministry of Kelowna Christian Center Society (KCCS). KCCS was established in 1982 with a vision for the community and global influence. KCCS exists so that all people can experience abundant life in Christ by reaching, raising up and releasing people who reflect the kingdom of God, through creating communities of belonging and learning
Technology & Systems Support
Top Benefits
About the role
HCOS is a thriving online learning community offering K-12 home and online education to students across the province. HCOS provides flexible solutions and programming tailored to every child’s learning journey.
HCOS has an opening for a full-time, Technology & Systems Support position. This is an on-site position, working 40 hours per week. The primary purpose of this position is to support families and staff while escalating issues as necessary and assisting in the research, implementation, and creation of tutorials around new platforms.
Duties and Responsibilities
Respond to and triage support via phone, email, desk , or Zoom
Support and maintain devices through their entire lifespan for both onsite and remote workers, including:
Repairs of Chromebooks
Replacement of parts (drives, screens, keyboards, etc.)
Purchase, document, and track device and license distribution
Manage and support user accounts in a wide range of platforms (both internal and external)
Assist in researching, testing, and implementing new solutions
Support systems and network administrators in solving problems
Provide support during on-site events for speakers and attendees
Qualifications
Demonstrates a commitment to, and a lifestyle reflective of, the KCCS Foundational Beliefs
College diploma preferred
Previous experience in a similar role
Related background in the education field is considered an asset
Strong written and verbal English communication skills, adept at problem-solving, good listening and comprehension skills
Ability to prioritize multiple tasks
Friendly and approachable
Flexible and willing to learn new skills and technologies
A robust knowledge of:
Windows, macOS, Android, iOS
Web platforms (user accounts, permissions, passwords, etc.)
Proficiency in both Microsoft and Google Workspace environments
Active Directory and Powershell
Familiar with networking protocols and able to remotely troubleshoot network connectivity issues for both on-site and remote workers
What we offer:
Competitive salary: $31.34 – $32.96 per hour
Position is on-site, 40 hours per week
3 weeks annual vacation
Benefits Package:
Life Insurance & Dependent Life Insurance
Long Term Disability
Extended Health and Benefits
Health Spending Account
Employee and Family Support Program
RRSP Match program
Heritage Christian Online School (HCOS) is a ministry of Kelowna Christian Center Society (KCCS). KCCS was established in 1982 with a vision for the community and global influence. KCCS exists so that all people can experience abundant life in Christ by reaching, raising up and releasing people who reflect the kingdom of God, through creating communities of belonging and learning