Servicenow Technical Lead
About the role
Good communication skills with ability to work with customer stakeholders, solution architects, service owners, technical leads, developers and support teams.
- Minimum 10-15 years of IT experience with strong ServiceNow technical delivery, development, enhancement and managed services support experience.
- Expert-level hands-on experience across ServiceNow ITSM, ITOM, CMDB and SecOps modules with ability to lead technical delivery independently.
- Strong ServiceNow platform development/configuration experience including scripting, business rules, script includes, client scripts, UI policies, ACLs, Flow Designer and Workflow.
- Experience in ITSM process implementation and support including incident, problem, change, request, catalog, knowledge, SLA, reporting and service operations workflows.
- Experience with ITOM capabilities such as Discovery, Service Mapping, Event Management/AIOps, service health and operational visibility is preferred.
- Experience supporting CMDB, CSDM concepts, CI relationships, reconciliation, data quality, data imports and integration-driven CMDB updates.
- Experience with SecOps capabilities such as security incident response, vulnerability response, security tool integrations and remediation workflows is preferred.
- Strong integration experience using REST/SOAP APIs, IntegrationHub, MID Server, import sets, transform maps and event-based integrations.
- Experience in release management, ServiceNow upgrades, ATF, regression testing, source control, platform health and production support.
- Experience in utility, regulated enterprise, SaaS governance or managed services environments is preferred.
About Zodiac Solutions, Inc
“Zodiac Solutions” is a “Minority Business Enterprise” headquartered in Texas, USA.
Our clients include large and small enterprises in the entertainment, media, financial, government, and healthcare sectors. We’ve carved out a niche as one of the industry’s top IT solutions providers by doing what we do best. To serve our diversified clientele, we go out of our way to learn about their business and assist them as needed.
Zodiac Solutions works on a client-centric approach guided by the business philosophy of building lasting customer relationships in an intensely competitive global environment.”
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Servicenow Technical Lead
About the role
Good communication skills with ability to work with customer stakeholders, solution architects, service owners, technical leads, developers and support teams.
- Minimum 10-15 years of IT experience with strong ServiceNow technical delivery, development, enhancement and managed services support experience.
- Expert-level hands-on experience across ServiceNow ITSM, ITOM, CMDB and SecOps modules with ability to lead technical delivery independently.
- Strong ServiceNow platform development/configuration experience including scripting, business rules, script includes, client scripts, UI policies, ACLs, Flow Designer and Workflow.
- Experience in ITSM process implementation and support including incident, problem, change, request, catalog, knowledge, SLA, reporting and service operations workflows.
- Experience with ITOM capabilities such as Discovery, Service Mapping, Event Management/AIOps, service health and operational visibility is preferred.
- Experience supporting CMDB, CSDM concepts, CI relationships, reconciliation, data quality, data imports and integration-driven CMDB updates.
- Experience with SecOps capabilities such as security incident response, vulnerability response, security tool integrations and remediation workflows is preferred.
- Strong integration experience using REST/SOAP APIs, IntegrationHub, MID Server, import sets, transform maps and event-based integrations.
- Experience in release management, ServiceNow upgrades, ATF, regression testing, source control, platform health and production support.
- Experience in utility, regulated enterprise, SaaS governance or managed services environments is preferred.
About Zodiac Solutions, Inc
“Zodiac Solutions” is a “Minority Business Enterprise” headquartered in Texas, USA.
Our clients include large and small enterprises in the entertainment, media, financial, government, and healthcare sectors. We’ve carved out a niche as one of the industry’s top IT solutions providers by doing what we do best. To serve our diversified clientele, we go out of our way to learn about their business and assist them as needed.
Zodiac Solutions works on a client-centric approach guided by the business philosophy of building lasting customer relationships in an intensely competitive global environment.”