Ontario Health is seeking a dynamic and experienced Quality Improvement professional to join our Hospital-based Clinical Quality team in the Quality division of the Acute and Hospital-based Care portfolio.

This is a unique opportunity to take a system-wide approach to clinical quality issues and help address system barriers that will enable change at the front line. The Senior Specialist, Quality Improvement will work with provincial, regional, and local teams, as well as clinical leaders, to support a variety of quality improvement (QI) initiatives. This role includes supporting the implementation of programs and clinical and quality standards, catalyzing and spreading QI initiatives and best practices, connecting the quality ecosystem, and building capacity and knowledge.

Here is what you will be doing:

Supports Quality Improvement Programs:

• Develops, implements, and evaluates strategies to facilitate the large-scale spread of provincial programs designed to promote quality and reduce clinical variation and inequities.
• Develops dissemination and implementation strategies to support the use of data (such as quality indicators, MyPractice reports, and performance measures), the adoption of evidence (such as quality standards and clinical guidelines), and the use of QI methodology to improve clinical practice and reduce overall variation in care.
• Supports provincial QI programs in various sectors of the health care system (e.g., acute care, primary care, long-term care, and community care), with a focus on patient engagement, equity, and advancing integrated care.
• Responsible for developing reports, briefing notes, implementation plans, tools and resources, presentations, webinars, and other dissemination and knowledge translation (KT) materials.

Builds Quality Improvement Capacity and Knowledge:

• Demonstrates subject matter expertise on priority issues, such as integrated care delivery models, public and patient engagement, improving patient and caregiver experiences, coordinated care management, transitions in care, access to care, health care equity, and other clinical priority areas.
• Leads learning collaboratives and communities of practice to drive improvement in priority areas.
• Understands how to use health system performance reports and resources for system improvement (Measuring Up, quality standards, Quality Improvement Plans, quality-based procedures, etc.) and completes evidence reviews to support QI initiatives.
• Develops and shares resources and tools to support uptake and adoption of QI methodologies in the field.

Relationship Management:

• Acts as an Ontario Health ambassador both formally (e.g., working with regional and local stakeholders, at provincial or national events) and informally (e.g., through day-to-day interactions).
• Establishes trust and builds strong internal and external relationships with partners and key stakeholders to collaborate on initiatives.
• Remains current on local priorities, emerging issues, and trends.
• Supports committees and working groups comprised of both internal and external stakeholders.
• Works collaboratively within the team, across Ontario Health portfolios, including the regions, and with health system partners.

Here is what you need to be successful:

Education and Experience:

• An undergraduate degree in relevant discipline; a master’s degree is preferred
• 5+ years’ experience in health care
• A minimum of 3 years’ experience as a QI leader with experience in front line facilitation and coaching of interdisciplinary teams; experience engaging clinicians, front line staff, patients, and caregivers in the design and delivery of clinical care
• Certification and/or advanced knowledge/skills in change management, quality improvement, implementation science, knowledge translation
• Clinical experiences as a regulated health professional is an asset

Knowledge and Skills

• Excellent knowledge of health care sectors, with experience working on a variety of quality improvement initiatives
• Strong knowledge front line facilitation and coaching of interdisciplinary teams, and successful use of organizational change strategies
• Understanding of a range of knowledge exchange methods such as communities of practice, workshops, webinars, and online collaborative spaces
• Project management and/or strong organizational skills to manage competing priorities
• Excellent oral and written communication skills
• Ability to work effectively in both a team setting and independently
• Experience with data analysis and data interpretation
• Completion of equity, diversity, inclusion, and anti-racism training
• Professional, reliable, and detail-orientated
• Strong skills in Microsoft Office and Virtual Meeting Platforms (MS Teams, Zoom, etc.)

#LI-hybrid

Location: Ontario Health supports a hybrid work environment and has office locations across the province. We welcome applications from candidates residing anywhere in the province of Ontario.