Franchise System Administrator
Top Benefits
About the role
FRANCHISE SYSTEM ADMINISTRATOR (12-MONTH CONTRACT)
Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.
Location
- Head Office: 25 Sims Crescent, Unit 1, Richmond Hill, ON L4B 1C9
- This is a hybrid role, requiring 3 days per week in the office.
Responsibilities
The Franchise System & Compliance Administrator is an operational role responsible for the accuracy, structure, and ongoing administration of the franchise management platform (FranConnect). This position ensures franchise data is entered correctly, maintained consistently, and aligned with the configured workflows and reporting structure of the system.
As the organization’s primary platform subject matter expert, this role enables data integrity, reporting, and seamless lifecycle tracking. Working closely with Franchise Development, Operations, Finance, and Brand teams, the Franchise System Administrator ensures the franchise system operates on clean, reliable data that teams can trust.
System and Database Ownership
- Serve as the primary administrator and internal expert for the franchise management platform
- Ensure location and franchisee data is entered accurately, completely, and entered in accordance with established system standards and workflows
- Manage user access, permissions, and role-based visibility within the system for corporate and franchisee users
- Perform regular data audits to identify inaccuracies, gaps, or process breakdowns and drive resolution
- Maintain alignment between operational processes and platform configuration, including fields, workflows, permissions, and reporting structure
- Maintain up-to-date system documentation, including workflows, data standards, configuration changes, and user guides
- Manage change-control processes for updates to fields, workflows, and reporting, ensuring proper communication and testing before rollout
- Maintain a centralized log of system issues, enhancement requests, and resolution status
Data Integrity, Compliance & Reporting
- Maintain a high standard of data discipline across all franchise lifecycle stages
- Produce and support operational and management reporting from FranConnect
- Monitor data entry across teams and follow up where standards are not met
- Ensure franchise platform outputs are reliable, timely, and usable for decision-making
- Perform regular audits of franchisee and location data to ensure accuracy and completeness across all teams.
- Collaborate with the franchising and operations teams regarding franchise agreement requirements for each franchisee, including entity details, food safety certifications
- Track pending business licenses and permits requirements and renewals, facilitate applications for licenses and permits
- Track lease renewals and assist in the preparation of documentation
- Ensure alignment between FranConnect data and cross-functional reporting tools or shared data sets used by corporate teams
- Monitor system adoption trends, data completeness rates, and compliance across user groups
Franchisee Lifecycle Administration
- Administer franchisee lifecycle tracking within FranConnect, including onboarding milestones, transfers, renewals, and status changes
- Track franchisee renewals and intent-to-renew status within the system
- Receive information related to defaults or terminations from Operations and/or Franchising Team and ensure accurate system tracking and documentation
- Support the Franchise Development team with lead, application, approval, and tracking workflow progress within FranConnect
Training, Support & Continuous Improvement
- Serve as the first point of contact for FranConnect-related questions and troubleshooting
- Collaborate to train internal users and franchisees on proper use of the platform, including data entry standards and workflows
- Conduct ongoing refresher training when system updates or workflow changes are introduced
- Identify opportunities to improve system usage & team performance, reduce manual workload and strengthen data quality
- Work with third-party vendors to support enhancements, configuration updates, and issue resolution
The above outlines the general responsibilities of the role. Additional operational duties may be assigned as business needs evolve.
Qualifications
- Diploma in Business Administration, Information Systems, or a related field or 1-3 years of experience in franchise operations, systems administration, data management, or operational support roles
- Exceptional attention to detail and clear ownership of data accuracy
- Highly organized with the ability to manage recurring operational tasks and deadlines
- Ability to multitask, prioritize effectively, and maintain composure in a fast-paced, deadline-driven environment.
- Comfortable working within configured systems and enforcing consistent use across teams
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Office (Excel, Word, Outlook); experience with FranConnect or an equivalent franchise development system is an asset
- Strong aptitude for learning and managing technology-based systems and databases (CRM experience preferred).
Why you should join our team:
- Power of Collaboration: Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way.
- Competitive Rewards: Upon meeting eligibility criteria reap the benefits of a comprehensive group health benefits that recognize your outstanding contribution.
- Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential.
- Champion Diversity, Equity, and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs.
- Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities.
For more information about Bento and our opportunities, please visit www.bentosushi.com.
We thank all applicants for their interest; however only those candidates elected for an interview will be contacted. Special consideration will be given to applicants with previous experience working as a; Data Entry Administrator, Administrative Assistant, Office Administrator, Operations Coordinator
We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.
This posting is for current vacancy. We use automated system, including artificial intelligence to support the review of applications. All candidates are also reviewed by our hiring team.
About Bento Sushi
Bento Sushi is North America's second-largest sushi brand providing the highest quality packaged sushi and ready-to-heat/made-to-order Asian food. We are a multi-channel business providing exclusive and unique relationships with our partners and in turn creating the perfect menu for our customers. We operate in 935+ locations in a variety of business channels providing made fresh products prepared and packaged for grab & go meal solutions. Grocery University & Colleges Hospitals Airports Shopping Malls & Food Courts Our Brand Portfolio: Bento Sushi – Sushi products and hot Asian foods made fresh, on-site daily by Bento chefs. Bento Express – Extended shelf-life products manufactured at one of our commissary factories. Perfect for grocery and convenience partners providing high quality sushi products as part of their deli offerings. This line does not contain raw fish. Bento At Home – Proprietary products to complement our core product offering with a variety of products.
Bento Sushi est la deuxième plus grande marque de sushis en Amérique du Nord, qui offre des sushis emballés de la plus haute qualité et des plats asiatiques prêts à chauffer / préparés sur commande. Nous sommes une entreprise multicanal qui fournit des relations uniques avec nos partenaires et crée à son tour le menu parfait pour chaque client. Nous opérons dans plus que 935 emplacements dans une variété de canaux commerciaux fournissant des produits frais préparés et emballés pour des solutions de repas à emporter. Épicerie Universités & Collèges Hôpitaux Aéroports Centres Commerciaux et Aires de Restauration Notre Portefeuille de Marques: Bento Sushi - Produits de sushi et plats asiatiques chauds préparés chauqe jour sur place par des chefs Bento. Bento Express - Produits à durée de conservation prolongée qui sont fabriqués dans l'une de nos usines de commissariat. Parfait pour les épiceries et les dépanneurs qui proposent des sushis de haute qualité dans le cadre de leurs offres de charcuterie.
Franchise System Administrator
Top Benefits
About the role
FRANCHISE SYSTEM ADMINISTRATOR (12-MONTH CONTRACT)
Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.
Location
- Head Office: 25 Sims Crescent, Unit 1, Richmond Hill, ON L4B 1C9
- This is a hybrid role, requiring 3 days per week in the office.
Responsibilities
The Franchise System & Compliance Administrator is an operational role responsible for the accuracy, structure, and ongoing administration of the franchise management platform (FranConnect). This position ensures franchise data is entered correctly, maintained consistently, and aligned with the configured workflows and reporting structure of the system.
As the organization’s primary platform subject matter expert, this role enables data integrity, reporting, and seamless lifecycle tracking. Working closely with Franchise Development, Operations, Finance, and Brand teams, the Franchise System Administrator ensures the franchise system operates on clean, reliable data that teams can trust.
System and Database Ownership
- Serve as the primary administrator and internal expert for the franchise management platform
- Ensure location and franchisee data is entered accurately, completely, and entered in accordance with established system standards and workflows
- Manage user access, permissions, and role-based visibility within the system for corporate and franchisee users
- Perform regular data audits to identify inaccuracies, gaps, or process breakdowns and drive resolution
- Maintain alignment between operational processes and platform configuration, including fields, workflows, permissions, and reporting structure
- Maintain up-to-date system documentation, including workflows, data standards, configuration changes, and user guides
- Manage change-control processes for updates to fields, workflows, and reporting, ensuring proper communication and testing before rollout
- Maintain a centralized log of system issues, enhancement requests, and resolution status
Data Integrity, Compliance & Reporting
- Maintain a high standard of data discipline across all franchise lifecycle stages
- Produce and support operational and management reporting from FranConnect
- Monitor data entry across teams and follow up where standards are not met
- Ensure franchise platform outputs are reliable, timely, and usable for decision-making
- Perform regular audits of franchisee and location data to ensure accuracy and completeness across all teams.
- Collaborate with the franchising and operations teams regarding franchise agreement requirements for each franchisee, including entity details, food safety certifications
- Track pending business licenses and permits requirements and renewals, facilitate applications for licenses and permits
- Track lease renewals and assist in the preparation of documentation
- Ensure alignment between FranConnect data and cross-functional reporting tools or shared data sets used by corporate teams
- Monitor system adoption trends, data completeness rates, and compliance across user groups
Franchisee Lifecycle Administration
- Administer franchisee lifecycle tracking within FranConnect, including onboarding milestones, transfers, renewals, and status changes
- Track franchisee renewals and intent-to-renew status within the system
- Receive information related to defaults or terminations from Operations and/or Franchising Team and ensure accurate system tracking and documentation
- Support the Franchise Development team with lead, application, approval, and tracking workflow progress within FranConnect
Training, Support & Continuous Improvement
- Serve as the first point of contact for FranConnect-related questions and troubleshooting
- Collaborate to train internal users and franchisees on proper use of the platform, including data entry standards and workflows
- Conduct ongoing refresher training when system updates or workflow changes are introduced
- Identify opportunities to improve system usage & team performance, reduce manual workload and strengthen data quality
- Work with third-party vendors to support enhancements, configuration updates, and issue resolution
The above outlines the general responsibilities of the role. Additional operational duties may be assigned as business needs evolve.
Qualifications
- Diploma in Business Administration, Information Systems, or a related field or 1-3 years of experience in franchise operations, systems administration, data management, or operational support roles
- Exceptional attention to detail and clear ownership of data accuracy
- Highly organized with the ability to manage recurring operational tasks and deadlines
- Ability to multitask, prioritize effectively, and maintain composure in a fast-paced, deadline-driven environment.
- Comfortable working within configured systems and enforcing consistent use across teams
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Office (Excel, Word, Outlook); experience with FranConnect or an equivalent franchise development system is an asset
- Strong aptitude for learning and managing technology-based systems and databases (CRM experience preferred).
Why you should join our team:
- Power of Collaboration: Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way.
- Competitive Rewards: Upon meeting eligibility criteria reap the benefits of a comprehensive group health benefits that recognize your outstanding contribution.
- Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential.
- Champion Diversity, Equity, and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs.
- Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities.
For more information about Bento and our opportunities, please visit www.bentosushi.com.
We thank all applicants for their interest; however only those candidates elected for an interview will be contacted. Special consideration will be given to applicants with previous experience working as a; Data Entry Administrator, Administrative Assistant, Office Administrator, Operations Coordinator
We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.
This posting is for current vacancy. We use automated system, including artificial intelligence to support the review of applications. All candidates are also reviewed by our hiring team.
About Bento Sushi
Bento Sushi is North America's second-largest sushi brand providing the highest quality packaged sushi and ready-to-heat/made-to-order Asian food. We are a multi-channel business providing exclusive and unique relationships with our partners and in turn creating the perfect menu for our customers. We operate in 935+ locations in a variety of business channels providing made fresh products prepared and packaged for grab & go meal solutions. Grocery University & Colleges Hospitals Airports Shopping Malls & Food Courts Our Brand Portfolio: Bento Sushi – Sushi products and hot Asian foods made fresh, on-site daily by Bento chefs. Bento Express – Extended shelf-life products manufactured at one of our commissary factories. Perfect for grocery and convenience partners providing high quality sushi products as part of their deli offerings. This line does not contain raw fish. Bento At Home – Proprietary products to complement our core product offering with a variety of products.
Bento Sushi est la deuxième plus grande marque de sushis en Amérique du Nord, qui offre des sushis emballés de la plus haute qualité et des plats asiatiques prêts à chauffer / préparés sur commande. Nous sommes une entreprise multicanal qui fournit des relations uniques avec nos partenaires et crée à son tour le menu parfait pour chaque client. Nous opérons dans plus que 935 emplacements dans une variété de canaux commerciaux fournissant des produits frais préparés et emballés pour des solutions de repas à emporter. Épicerie Universités & Collèges Hôpitaux Aéroports Centres Commerciaux et Aires de Restauration Notre Portefeuille de Marques: Bento Sushi - Produits de sushi et plats asiatiques chauds préparés chauqe jour sur place par des chefs Bento. Bento Express - Produits à durée de conservation prolongée qui sont fabriqués dans l'une de nos usines de commissariat. Parfait pour les épiceries et les dépanneurs qui proposent des sushis de haute qualité dans le cadre de leurs offres de charcuterie.