Business Quality Analyst III

Location: Remote - Ontario

Empire Life is looking to hire a Business Quality Analyst III to join our Group Initiatives team!

Why pursue this opportunity

• Join a transforming business - we are a medium-sized Canadian company in a stable industry which is rapidly transforming.

• Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

• The opportunity - collaborate with cross-functional teams and work on a variety of projects that will keep you engaged and continuously learning.

What you’ll be working on

• Provide input to the business architecture, contribute to feasibility study, cost/benefit analysis, business case, and risk assessment
• Provide input to planning decisions, monitor and report any changes in requirements, manage and report status of business analysis progress against project plan
• Use relevant modeling techniques and templates to document business requirements
• Participate in gap analysis, investigation and communication of capability gaps and evolving requirements
• Contribute to the development of a Business Requirements Document
• Provides business and system expertise along with research/analysis services that support the design, delivery and maintenance of quality applications and enhancements
• Implements business requirements and process change initiatives to ensure that all specifications meet the objectives of the Company
• Perform manual testing on occasion and as needed

What we’re looking for you to have

• 5+ years experience in Business Analyst or Quality Assurance Specialist role
• 3+ years experience in insurance/financial services
• Experience in Group Benefits is an asset
• Post secondary education or equivalent work experience
• Strong Requirements Elicitation and Analysis
• Proficiency in Digital Portals and CX/UX Analysis
• Agile and Hybrid Project Management Experience
• Stakeholder Engagement and Communication Skills
• Systems Thinking and Technology Know-How
• Strategic Thinking and Business Value Awareness
• Ability to think logically, analyze and/or solve problems
• Ability to construct written reports on various issue
• Working towards CPAB or IIBA designation an asset
• Courses in facilitation skills, modeling techniques and/or stakeholder management an asset
• If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
• Competitive uncapped commission, for sales positions
• A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs
• A cash employee referral program

To learn more about working at Empire Life, visit https://www.empire.ca/workatempire.

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .